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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
448 Reviews
Call Dealership (806) 747-3211
View Awards

1302 S Loop 289

Lubbock, TX

79412

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Showing 448 reviews

October 23, 2023

Our truck was in shop 1 year waiting on parts. Not your fault. But the service department could have kept us updated. Also, when ready to pick up truck we ask for them to check tires, oil, etc. si More

by joewolter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
October 23, 2023

Not real sure why it takes 1 hour and 45min. For an oil change? But when my preventative maintenance plan expires. I won’t be going to the dealership for oil changes. More

by bf112262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Oct 24, 2023 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at (806) 747-3211. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims, General Manager

October 18, 2023

They are not too helpful in the service department. They take too long to give a diagnosis. More

by mariaisabelhernandez424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David , Digital AirStrike
Report | Print
October 17, 2023

Jared did a great job. He was very professional and got me on my way in a timely manner. More

by Jason sims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Oct 17, 2023 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Jared provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 16, 2023

I like the good service they have and how good the customers are treated. Employees are very friendly. More

by jamaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 17, 2023 -

Gene Messer Chevrolet responded

It's fantastic to hear that you appreciate the good service and friendly treatment at Gene Messer Chevrolet. Great customer service is always a key factor in a positive experience. We appreciate your business. We look forward to assisting you in the future.

October 14, 2023

I had a very good visit today and only took 30 minutes to get my oil changed. More

by LDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
Oct 17, 2023 -

Gene Messer Chevrolet responded

We're delighted to hear that you had a very good and efficient visit, with your oil change completed in just 30 minutes. Your time and satisfaction are important to us, and we're here to provide you with excellent service for all your future needs. Thank you for choosing us, and we look forward to serving you again!

October 13, 2023

Great, quick, and easy. Good management and streamline processes. Would recommend. Check them out now. More

by Keithrigoni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott was great., Digital AirStrike
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Oct 17, 2023 -

Gene Messer Chevrolet responded

Thank you for your recommendation! We're pleased to hear that you had a great, quick, and easy experience with our streamlined processes and management. If you ever have any more questions or need further assistance in the future, please feel free to reach out. We appreciate your support, and we look forward to serving you again. Don't hesitate to check us out for all your needs!

October 12, 2023

DONT buy anything used from these people! Total scam artists! Bought a used truck from them 9 weeks ago and it’s been in the shop ever since. Technicians are incompetent and I’ve got a diff More

by kevinphillips
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
Oct 17, 2023 -

Gene Messer Chevrolet responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.

October 03, 2023

I’m always made very welcome and comfortable there! They have the best attitudes and very friendly! This is my third vehicle I’ve bought there and my first service to one of my vehicles! Gene Messer Ch More

by blancagonzales57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 05, 2023 -

Gene Messer Chevrolet responded

It's fantastic to hear that you always feel welcome and comfortable at Gene Messer Chevrolet. The fact that you've bought three vehicles from them speaks volumes about your trust and satisfaction with us. Thank you for sharing your loyalty and positive feedback, it's clear that Gene Messer Chevrolet is your favorite car dealership. May your future experiences with us continue to be excellent!

October 02, 2023

Clear quote, reasonable pricing, good communication and prompt service time. Service writer was knowledgeable and a good source of info. More

by Nova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David brewer, Digital AirStrike
Report | Print
Oct 03, 2023 -

Gene Messer Chevrolet responded

We appreciate your Five Stars and we are delighted to know you had a great experience with us! We look forward to the pleasure of your business again!

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