Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gene Messer Chevrolet
Lubbock, TX
372 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 372 reviews
February 27, 2019
Not a place to go for single moms Last spring went to test drive a vehicle. Sales men were at the front as we walked to view the 4runners. I kept waiting for some to approach us but ig Last spring went to test drive a vehicle. Sales men were at the front as we walked to view the 4runners. I kept waiting for some to approach us but ignored my presence. A couple parked a few distance where I was standing. The salesmen immediately rushed as they were getting off their vehicle to attend them. I immediately left in my car and called customer service and I was promised that I would get a courtesy call but never did. I was hoping that this time around it would be different when I was inquiring about a vehicle and was not surprised with their customer results. Junior tried his best and I would recommend you seek his assistance in purchasing a vehicle. I honestly can say he tried his best but the persons in charge are money hungry. More
by Smiles
Employees Worked With
Manager
May 23, 2018
Awesome New Car Buying Experience Let me begin by saying that Johnny Palmer is a class act and a pleasure to work with. We've bought from Gene Messer before and we were happy to give t Let me begin by saying that Johnny Palmer is a class act and a pleasure to work with. We've bought from Gene Messer before and we were happy to give them our business again. We took our time and Johnny was very patient and honest about what he could and couldn't do. They will always be the first place we go when considering buying a new car. More
by kv
Employees Worked With
Johnny Palmer
May 14, 2018
Great Service First off, not ignored. Good customer service. Knowledgeable people. Friendly. And very helpful. I would recommend the service department to ale care First off, not ignored. Good customer service. Knowledgeable people. Friendly. And very helpful. I would recommend the service department to ale care of your needs. More
by Sparky
Employees Worked With
John
May 11, 2018
Oil change and tire rotation I took my car to get oil change and everyone was courteous Will definitely come back again I was told it would take 45 min to an hour. Came back wi I took my car to get oil change and everyone was courteous Will definitely come back again I was told it would take 45 min to an hour. Came back within the hour and I was on my way. Thank you More
by BillieMontez86
Employees Worked With
John Dillon
May 01, 2018
Very satisfied with my service. Excellent service Excellent service . I was very satisfied with my service all around . Everyone was very helpful through the whole process of my sale. I would highly r Excellent service . I was very satisfied with my service all around . Everyone was very helpful through the whole process of my sale. I would highly recommend this dealership to anyone. More
by Vera,Yogi4123
Employees Worked With
Maria
April 30, 2018
FIVE STAR SERVICE ALL THE WAY Great service at a great price. No one could match their price on tires. 52,000 miles on the old Goodyears that came on the pickup, so I replaced with Great service at a great price. No one could match their price on tires. 52,000 miles on the old Goodyears that came on the pickup, so I replaced with identical ones. More
by Chevy 2500
Employees Worked With
Janel Ordonez
April 24, 2018
Excellent service and staff!! Very professional and courteous staff!! Excellent service and shuttle!! Service was very fast and staff was very knowledgeable and polite. Vehicle Very professional and courteous staff!! Excellent service and shuttle!! Service was very fast and staff was very knowledgeable and polite. Vehicle was checked thoroughly and repairs recommended. More
by Craigishappy
Employees Worked With
Amanda
April 23, 2018
Great Service, I took my truck to get an oil change while I was in Lubbock to Gene Messer Chevrolet Saturday morning. The service people were very friendly and they I took my truck to get an oil change while I was in Lubbock to Gene Messer Chevrolet Saturday morning. The service people were very friendly and they got my truck in right away. They have a great waiting area, with all the amenities. I’ll definitely be back. More
by robinevans141
Employees Worked With
Amanda
April 17, 2018
Good but could of washed my truck Amanda was good but maybe I am spoiled from Alderson’s but my truck could of been washed because by service visit was $3200. Definitely appreciated th Amanda was good but maybe I am spoiled from Alderson’s but my truck could of been washed because by service visit was $3200. Definitely appreciated the shuttle service More
by Ebm4425
Employees Worked With
Amanda
April 09, 2018
Awesome Serviice I was highly satisfied. John is my advisor and he was great. In fact everyone is EXCELLENT with customer service. They treated me like I was a family I was highly satisfied. John is my advisor and he was great. In fact everyone is EXCELLENT with customer service. They treated me like I was a family member. I guess I am. Chevrolet family member. Very expensive, but I'm happy my report is completed. Thanks again More
by Margiethomas73
Employees Worked With
John
