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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
372 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

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Showing 372 reviews

November 09, 2023

I took my SUV in for service. They determined it needs fron end work. I have an extended warranty that I bought thru Gene Messer when I bought my SUV from this company. The serv More

by Paw
Workmanship
Recommend Dealer
Yes
Employees Worked With
Da I'd Brewer
Report | Print
Nov 14, 2023 -

Gene Messer Chevrolet responded

Thank you for informing me about your warranty. Please know that we are looking into your concerns, I will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Michael Wims General Manager 806.747.3211 mwims@GeneMesser.com

October 31, 2023

The service dept was very professional. they get you on on time and take care of you! More

by judgetbow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Nov 02, 2023 -

Gene Messer Chevrolet responded

It's great to hear that the service department at Gene Messer Chevrolet is very professional and that we are punctual and take good care of our customers. Your positive feedback is much appreciated, and we are glad you had a good experience!

October 28, 2023

They gave excellent service. Customer service was also great. I would recommend their service to anyone. More

by angiec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco, Digital AirStrike
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Oct 31, 2023 -

Gene Messer Chevrolet responded

It's fantastic to hear that you received excellent service and that the customer service was also great. Recommendations from satisfied customers like you are a testament to their quality of service. Your feedback is greatly appreciated!

October 25, 2023

They ignore issues and fail to tell you why. No response to violent issue or broken light. More

by John.Millerltcmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco
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October 23, 2023

Our truck was in shop 1 year waiting on parts. Not your fault. But the service department could have kept us updated. Also, when ready to pick up truck we ask for them to check tires, oil, etc. si More

by joewolter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
October 23, 2023

Not real sure why it takes 1 hour and 45min. For an oil change? But when my preventative maintenance plan expires. I won’t be going to the dealership for oil changes. More

by bf112262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Oct 24, 2023 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at (806) 747-3211. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims, General Manager

October 18, 2023

They are not too helpful in the service department. They take too long to give a diagnosis. More

by mariaisabelhernandez424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David , Digital AirStrike
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October 17, 2023

Jared did a great job. He was very professional and got me on my way in a timely manner. More

by Jason sims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Oct 17, 2023 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Jared provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 16, 2023

I like the good service they have and how good the customers are treated. Employees are very friendly. More

by jamaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 17, 2023 -

Gene Messer Chevrolet responded

It's fantastic to hear that you appreciate the good service and friendly treatment at Gene Messer Chevrolet. Great customer service is always a key factor in a positive experience. We appreciate your business. We look forward to assisting you in the future.

October 14, 2023

I had a very good visit today and only took 30 minutes to get my oil changed. More

by LDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
Oct 17, 2023 -

Gene Messer Chevrolet responded

We're delighted to hear that you had a very good and efficient visit, with your oil change completed in just 30 minutes. Your time and satisfaction are important to us, and we're here to provide you with excellent service for all your future needs. Thank you for choosing us, and we look forward to serving you again!

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