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Gene Messer Chevrolet

Lubbock, TX

4.7
373 Reviews

1302 S Loop 289

Lubbock, TX

79412

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Showing 373 reviews

January 04, 2024

The people were great and kept me informed of the status of my service on my vehicle. I like this dealership. More

by edbarrettrucking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Jan 06, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 29, 2023

There service department over charges. I took filters in to be changed with my oil change. And they charged $40.00 labor to change the filters out. They charge $54.00 for engine filter and More

by Watchmanlion
Purchase Time
Recommend Dealer
No
Employees Worked With
Digital AirStrike
December 28, 2023

Quick, efficient, friendly people. Reliable service and excellent customer service. Waiting areas are clean and well stocked with coffee. More

by samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas and John
Dec 29, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 23, 2023

Great customer service, fast oil change and tire rotetion, wonderful staff who cafes about your needs More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Dec 27, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 20, 2023

It was easy and convenient, everyone was very helpful. They did a very good job. More

by Alcala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Dec 22, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 19, 2023

Scheduled my free service in advance for 7:00 am. Was there 10 minutes early on a Tuesday. Service took one and a half hours. More

by squirrels are pretty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David , Digital AirStrike
Dec 20, 2023 -

Gene Messer Chevrolet responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 15, 2023

Maria my salesman and Scott the Manager and Lisa in finance. I thank you all for such an amazing experience. More

by Michael B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria, Scott, Lisa, Cisco, Digital AirStrike
Dec 19, 2023 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We are thrilled that Maria, Scott, and Lisa provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 12, 2023

In and out and excellent service, both with advisors and staff. Always a pleasure to have my vehicle serviced here. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco
Dec 14, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

I purchased a used vehicle didn’t turn out to be in the best out of the lot. Made quite a few visits back to their service department. Some issues were repaired but a larger amount were not. Purchased an e More

by G. Lopez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas
Jan 10, 2024 -

Gene Messer Chevrolet responded

I apologize that you experienced this inconvenience after purchasing a vehicle with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mwims@GeneMesser.com. Michael Wims, General Manager

December 10, 2023

The customer service was first rate. I appreciate being informed about the issue and then continued to be in the loop. Thank you. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Collazo, Digital AirStrike
Dec 12, 2023 -

Gene Messer Chevrolet responded

Top-notch customer service that keeps you informed throughout the process is always a plus! Keeping in the loop about the issue and its resolution is crucial for a smooth experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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