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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
449 Reviews
Call Dealership (806) 747-3211
View Awards

1302 S Loop 289

Lubbock, TX

79412

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Showing 449 reviews

August 18, 2024

I arrived early for my service appointment and they got me in right away. My vehicle was read a little earlier than promised. More

by fschlegel74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas David
Report | Print
Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2024

I come in and was treated with the most respect and it didn't take all day. Changed my oil and rotated my tires. Will I waited in a very nice waiting area. Thanks Gene Messer More

by golfusa10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
Report | Print
Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

For the third time in a row, I’ve asked for a Tire rotation and it’s not been done. I’ve had to ask as I was about to leave for it to be done since while in the back, the rotation didn’t happen. I’m n More

by Davidhunsaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
Report | Print
Sep 13, 2024 -

Gene Messer Chevrolet responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Michael Wims General Manager mwims@genemesser.com

August 16, 2024

David in Service was efficient and quick. A refreshing experience. My Suburban is smiling happily. More

by mecrow61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
Report | Print
Aug 17, 2024 -

Gene Messer Chevrolet responded

Hi, thanks for highlighting some of our staff who helped make this a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 15, 2024

Very satisfied. Car was finished before we expected. Running great. Communication excellent David and brandon did a great job More

by Einnor55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Brandon
Report | Print
Aug 16, 2024 -

Gene Messer Chevrolet responded

Hi, thank you for taking the time to let us know how David and Brandon did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2024

Very friendly and helpful. We also buy our vehicles at Gene Messer Chevrolet because they work with you and make sure you are satisfied. More

by Diane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel and Luis
Report | Print
Aug 16, 2024 -

Gene Messer Chevrolet responded

Hi Diane, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 14, 2024

Was provided great service and was done in a timely fashion. David was awesome! Thanks! More

by gsjohnson0711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Aug 17, 2024 -

Gene Messer Chevrolet responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 14, 2024

Diego, who we purchased our vehicle from came out to say hello to us and see if we needed anything. The staff were all professional and helpful. More

by rubio_ja75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby Soto, Diego
Report | Print
Aug 17, 2024 -

Gene Messer Chevrolet responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2024

It was a nice experience Andy was an awesome salesman very kind I recommend him! More

by shaygirl68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
Report | Print
Aug 16, 2024 -

Gene Messer Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Chevrolet! Until the next time we meet, take care!

August 14, 2024

Amazing place with amazing employees to purchase any vehicle, I’ll never buy anywhere else ever again! More

by bigjacob66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esteven & Lisa
Report | Print
Aug 16, 2024 -

Gene Messer Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!

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