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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
448 Reviews
Call Dealership (806) 747-3211
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1302 S Loop 289

Lubbock, TX

79412

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Showing 448 reviews

September 18, 2024

This dealership did an amazing job. They kept me updated on when my car would arrive. Jeremy did a good job on what I needed to do before getting my car on time. They were very patient More

by Raider
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Redding and Jeremy Lucio
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Sep 20, 2024 -

Gene Messer Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2024

I was impressed from the minute I made a call to the shopping experience and finally the closing of the deal experience. What I liked most was the professionalism of staff and their customer service More

by kaaraflorence
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaMin Sawaneh and Lisa
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Sep 17, 2024 -

Gene Messer Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 12, 2024

Great S ervice! !! Will always use Gene Messer Chey for my auto service needs. GREAT PLACE... More

by ManuelNHernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Big Mexican Guy
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Sep 15, 2024 -

Gene Messer Chevrolet responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 10, 2024

Kevin was super helpful when I came in for service. I highly recommend him and Gene Messer Chevrolet More

by rogercantwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
Report | Print
Sep 13, 2024 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 08, 2024

I have been using this dealer for a while now and they have always been very good. More

by david246usmc99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Sep 10, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 06, 2024

They are always so friendly and helpful. I haven't had a bad experience yet More

by Alaniz.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Sep 08, 2024 -

Gene Messer Chevrolet responded

Hi Alaniz, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 06, 2024

The service writer was very helpful and understanding with the needs I needed with my pickup More

by J-cdominguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
Report | Print
Sep 06, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Gene Messer Chevrolet

September 06, 2024

They are awesome to deal with from sales, service and parts. Ver nice location also. More

by Brady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Sep 08, 2024 -

Gene Messer Chevrolet responded

Thank you Brady for taking the time to let us know how we did. We hope you have a great day!

September 03, 2024

They took care of my problem! I needed my oil changed and also had a low tire. Everything was taken care of! More

by donesseg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Horrell
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Sep 06, 2024 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Worst customer service ever gotten. Didn't care if they helped me or not! Paid $2500 for extended warranty and they wouldn't even look at my truck unless it sat at the dealership for More

by RM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
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Sep 06, 2024 -

Gene Messer Chevrolet responded

RM, My apologies, for the delayed response, but I wanted to say we truly value your business and thank you for bringing this to my attention. Please, contact me directly at mwims@GeneMesser.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager mwims@GeneMesser.com

Sep 07, 2024 -

RM responded

I’d be happy to discuss the issues with your lack of reasonable service times.

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