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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
373 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

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Showing 373 reviews

May 11, 2024

I have purchased vehicles from Gene Messer Chevrolet for years. They have always been very helpful, & professional. More

by SD.38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucio, Scott Larrentree
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May 16, 2024 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We're thrilled to have delivered a helpful and professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 10, 2024

Kevin Scott went above and beyond to get my car serviced the same day without me having to make a second trip. He communicated with me on when my car would be ready and was friendly and polite. Thank you Ke More

by sheamullican
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
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May 15, 2024 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Kevin went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

May 09, 2024

Will not be back to this dealership for service or sales. Mislead by services offered on promotional advertising and cost of services higher than competitors. Also, tried to upsell on many things that were n More

by Brian H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 10, 2024 -

Gene Messer Chevrolet responded

I apologize that you had this negative experience with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mwims@GeneMesser.com. Michael Wims, General Manager

May 06, 2024

I was very displeased with the amount of time it took to get the service and the communication between Gene Messer dealerships. More

by kim.diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
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May 07, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 17, 2024 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at mwims@GeneMesser.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims, General Manager

May 02, 2024

Gene messer Chevrolet Lubbock, Texas, went out of their way to make sure I was satisfied. I have to praise Daniel my sales agent. He worked so hard for me and I would recommend him as the BEST sales agent More

by charlieoneal8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
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May 04, 2024 -

Gene Messer Chevrolet responded

It sounds like you had an exceptional experience at Gene Messer Chevrolet with Daniel as your sales agent! We're thrilled to hear that Daniel went above and beyond to ensure your satisfaction and that you would recommend him as the best sales agent ever. Thank you for sharing your positive feedback. Thank you for choosing us!

May 01, 2024

GREAT communication, great service, great staff, great deal, everything went GREAT. I would recommend this dealership to everyone. More

by coxrobin48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan and Scott
Report | Print
May 03, 2024 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We're thrilled to have delivered a great sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 01, 2024

Jonathan is the best dealership employee I have ever done business with, and I have bought over a dozen new vehicles in the last 30 years. More

by fastjimmie8869
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan
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May 04, 2024 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We're thrilled that Jonathan provided you with the best sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

April 29, 2024

Excellent experience, no pressure. Staff was very knowledgeable. We felt that we got the most out of our trade in and ended up with a beautiful 2024 Silverado High Country 1500. We eve More

by Troy D. Turner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lamin Sawaneh
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May 02, 2024 -

Gene Messer Chevrolet responded

It's wonderful to hear about your excellent experience at the dealership! Getting a beautiful 2024 Silverado High Country 1500 and lower payments sounds like a fantastic deal. Enjoy your new truck!

April 28, 2024

They had my car for a week, did not resolve why check engine light comes on and off with a message stating engine pressure drop. More

by joemoore103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Soto
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Apr 30, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 16, 2024 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. I’m sorry to hear that the issue with the check engine light and engine pressure drop message was not resolved. Please contact me directly at mwims@GeneMesser.com. I would like the opportunity to address this and learn more about your experience. I look forward to speaking with you. Michael Wims General Manager mwims@GeneMesser.com

April 25, 2024

My salesman Jeremy Lucio was very courteous and accommodating.we are very pleased with our 2024 Trax. Thank you all at Gene Messer Chevrolet More

by rndllmorseRandall Morse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Johnson Jeremy Lucio Lisa Standke
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Apr 28, 2024 -

Gene Messer Chevrolet responded

That's fantastic to hear! Jeremy's courteous and accommodating service, along with your satisfaction with the 2024 Trax, makes for a great experience at Gene Messer Chevrolet. Enjoy your new vehicle!

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