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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
373 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

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Showing 373 reviews

July 27, 2024

Took 2. 5 hrs to do an oil change and tire rotation with an appointment More

by rbartow50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jul 30, 2024 -

Gene Messer Chevrolet responded

rbartow50, Thank you for taking the time to provide feedback on your recent service visit for an oil change and tire rotation. We sincerely apologize for the extended wait time you experienced, as we understand that your time is valuable. Ensuring your satisfaction is our ultimate goal and we hope to have the opportunity to assist you again in the future. Michael Wims General Manager mwims@genemesser.com

July 25, 2024

This was a good service experience. The customer service was good, friendly and professional. Would recommend them. More

by jdpreston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Jul 26, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

July 24, 2024

This dealership is very clean and bright. Very comfortable seating area. The gig windows made it easy to see where I needed to go. More

by ihinojosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Jul 26, 2024 -

Gene Messer Chevrolet responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2024

Very good wait time short very friendly service and consistent service will be back when needed More

by rscruggs144
Workmanship
Recommend Dealer
Yes
Employees Worked With
Joseph
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Jul 24, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2024

friendly and explained things well. I have used Gene Messer Chevrolet with my previous Tahoe and wanted them to take care of my new Tahoe. More

by jane.wheeless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Allen
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Jul 24, 2024 -

Gene Messer Chevrolet responded

Hi Jane, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2024

Gene Messer Chevrolet is the best. Fast and efficient. David kept me informed throughout the process. More

by orozcoe55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jul 24, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy David could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2024

Kevin Soto assured me with checking in for my appointment for maintenance (oil change). Excellent customer service and I will return for an service needs I have for my vehicle. More

by Vanessa M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
Report | Print
Jul 19, 2024 -

Gene Messer Chevrolet responded

Hi Vanessa, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2024

Great service Jonathan was the best very helpful and knowledgeable Was able to answer all questions we had! More

by Jgbray11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucio
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Jul 18, 2024 -

Gene Messer Chevrolet responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 17, 2024

Overall appreciate the service advisors for their communication kept me updated what’s going on with my truck More

by tanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jul 18, 2024 -

Gene Messer Chevrolet responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2024

I was referred to the dealership by my brother. He recommended Jonathan! Jonathan was great!! He listened to me, had recommendations and he’s the only salesman I’ve ever worked with that looked for More

by jharris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Jul 14, 2024 -

Gene Messer Chevrolet responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Chevrolet. We're happy we could meet your expectations! We hope to see you soon!

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