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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
448 Reviews
Call Dealership (806) 747-3211
View Awards

1302 S Loop 289

Lubbock, TX

79412

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Showing 448 reviews

November 15, 2024

This place was a good place to be. I felt very comfortable and pleased with the service More

by moradona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Cooper
Report | Print
Nov 18, 2024 -

Gene Messer Chevrolet responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 14, 2024

They are always going the extra mile to help find what I need. Easy to work with. More

by Zack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan lucio
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Nov 18, 2024 -

Gene Messer Chevrolet responded

Hello Zack, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2024

$204/hr labor charge? No transparency when talking to service rep. Given estimate and asked for labor price and was told it showed as 2.3 hours in book. Customer if this d More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruby
Report | Print
Nov 15, 2024 -

Gene Messer Chevrolet responded

Thank you for sharing your feedback about your recent service visit. We're glad to hear that you were satisfied with the quality of the service provided. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact me. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience. Michael Wims General Manager mwims@GeneMesser.com

November 13, 2024

Excellent service from start to finish! I would highly recommend this dealership to anyone that asks me where I trade. More

by Brenda.parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John dillon
Report | Print
Nov 18, 2024 -

Gene Messer Chevrolet responded

Hello Brenda, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

They are very courteous and professional. Best place in Lubbock to take your vehicle for service. More

by Abe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guage
Report | Print
Nov 14, 2024 -

Gene Messer Chevrolet responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

They responded to my recall much faster than I expected. Their services were competitive priced compared to my regular mechanic. Great service. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena
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Nov 15, 2024 -

Gene Messer Chevrolet responded

Hi David, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2024

Bailey Cooper made everything easy! Got me what I asked for and let me know that badging was on back order. He kept me updated on progress and different other things. I’d buy from him a More

by brewcrew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Cooper
Report | Print
Nov 13, 2024 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. Thank you, and have a fantastic day!

November 09, 2024

David gave me excellent service took care of the oil change and factory recall no problem. More

by dylan44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Nov 12, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 09, 2024

It’s ok I keep taking my truck up there for service . I didn’t get offered any loaners though More

by Jerrywatley80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Nov 12, 2024 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

Have purchased two vehicles. They worked to get and maintain our business. Service department met expectations. More

by Steveaufill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Nov 11, 2024 -

Gene Messer Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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