Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
373 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

Directions

By Type

Showing 373 reviews

September 06, 2024

The service writer was very helpful and understanding with the needs I needed with my pickup More

by J-cdominguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
Report | Print
Sep 06, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Gene Messer Chevrolet

September 06, 2024

They are awesome to deal with from sales, service and parts. Ver nice location also. More

by Brady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Sep 08, 2024 -

Gene Messer Chevrolet responded

Thank you Brady for taking the time to let us know how we did. We hope you have a great day!

September 06, 2024

They are always so friendly and helpful. I haven't had a bad experience yet More

by Alaniz.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Sep 08, 2024 -

Gene Messer Chevrolet responded

Hi Alaniz, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 03, 2024

They took care of my problem! I needed my oil changed and also had a low tire. Everything was taken care of! More

by donesseg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Horrell
Report | Print
Sep 06, 2024 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

They were very professional and did a great job We're very courteous and friendly More

by Miss kitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomad
Report | Print
Aug 31, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Worst customer service ever gotten. Didn't care if they helped me or not! Paid $2500 for extended warranty and they wouldn't even look at my truck unless it sat at the dealership for More

by RM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Report | Print
Sep 06, 2024 -

Gene Messer Chevrolet responded

RM, My apologies, for the delayed response, but I wanted to say we truly value your business and thank you for bringing this to my attention. Please, contact me directly at mwims@GeneMesser.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager mwims@GeneMesser.com

Sep 07, 2024 -

RM responded

I’d be happy to discuss the issues with your lack of reasonable service times.

August 27, 2024

Great to deal with. Was there anout 4;30 and left about 6:15 with a new truck !!! More

by Casti0511
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny jimenez
Report | Print
Aug 27, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2024

Customer service was excellent. They listened to me and understood my needs. They kept me informed of the progress of the work being completed. I was treated like their best custome More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby Soto
Report | Print
Aug 25, 2024 -

Gene Messer Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.

August 23, 2024

10/10, best customer service I ever had. I would recommend this dealership to friends and enemies. More

by Milo713gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janel
Report | Print
Aug 25, 2024 -

Gene Messer Chevrolet responded

Hi, we are so happy to read such a great review about Gene Messer Chevrolet! Thanks for the recommendation, and have an amazing day!

August 23, 2024

Their staff is courteous and helpful. Their service is excellent. Much better than the last dealership I used. More

by oasistirealpine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Aug 25, 2024 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.

1
...
10
11
12
...
38