Gene Langan Volkswagen

Great Customer Service is Everything I will most certainly respond very favorably when I receive the survey. I wanted to also just take a couple minutes to thank you for your help durin I will most certainly respond very favorably when I receive the survey. I wanted to also just take a couple minutes to thank you for your help during the recent service, and tell you just how important great customer service is to hang onto a very "picky" customer such as myself. Maintenance, or over maintenance as I call it, is extremely important to me. My last vehicle, a Chevy Tahoe, was bought new by me in 1998. I finally parted with it 2 years ago when I got the 2012 Passat. The Tahoe had 420,000 miles on the original engine, never apart. The vehicle still looked and handled like new due to "over-maintenance" as far as I'm concerned. When that vehicle was new, I let the dealer do the scheduled services until they missed several things - nothing big, just failing to do things I was willing to pay for above and beyond the manufacturer's suggested service intervals. I then began bringing the vehicle to a friend's shop, someone who was also in the volunteer fire department with me - a great fit. He did everything I couldn't do on that vehicle from about the 50,000 mile mark until I passed that vehicle along. So when the new Passat came along, you'd assume that I'd continue that - doing what I could/wanted to do myself, and having my local shop do the more advanced servicing. When I purchased the Passat, I did tons of research, and wound up buying it largely because of a friend-of-a-friend relationship with the Sales Manager in Simsbury. After several very difficult situation, the most notable being the car came in with a black instead of gray interior, and the dealer doing nothing to help get those issues fixed, I immediately severed that dealer/customer relationship. Another friend of mine who has had VWs his whole life, uses a dealer in Plainville and strongly recommended their service department. I went there immediately after I took delivery of this car and began service with them. Their attention to detail was horrible, and at 10,000 miles when they refused to top off the DEF/AdBlu fluid at no charge because they didn't sell me the car, I walked away. They immediately apologized and were willing to "comp" me for future work, but I rarely give someone a second chance if we're early on in a customer/vendor relationship. So late in 2012 I started going to your dealership for parts and service. I also will only use OEM equipment, so even though I change filters as often as some people wash their cars, they're all VW parts, all from your dealership. I had the 30K service done last May at your dealership, and had a few extra things done - all were done without question. Yesterday you did a 60K service, again doing things above and beyond what VW recommends, and giving me advice when you thought my requests were clearly "over-kill." You even replaced the little light that surrounds the power outlet in the front console, something most would probably never replace, but little things not working like that drive me nuts. Long story short - the top quality customer service I have been given from you has begun what I suspect will be a very long-term relationship beneficial to both me and my Passat, and Gene Langan Volkswagon of Glastonbury. I have also referred no less than 6 people interested in new Passats or service to your dealership. I also came very close to upgrading to a diesel Touareg but decided to stick with the Passat for now - and if I do that in the future, will no doubt only deal with you. Regardless of what type of industry you are in today, competition has never been greater. Great customer service is what sets companies apart and you should be proud of how you've handled me, who I consider a very tough customer. Have a great weekend and thanks again for your help. More

Best expérience at a dealership. Both Miguel and sergio were super helpful and great to work with!!! Thanks guys! I am so pleased with my new purchase! sergio were super helpful and great to work with!!! Thanks guys! I am so pleased with my new purchase! More

The sales experience with the Langan team was great. No hassles, they worked to get me to get a deal I was happy with and had the car ready the next day for pick-up. The new Delivery Center is fantastic, hassles, they worked to get me to get a deal I was happy with and had the car ready the next day for pick-up. The new Delivery Center is fantastic, less than a 1/4 mile away, Sergio spent an hour with us going over the car and demoing how to use the typical items. Even had the radio stations pre-set for us. We'll be back again. More

Great service, the Langan crew works hard at keeping you informed of what needs to be done and how long it will take. Have never felt that they did more work than they should have. On a couple of occasi informed of what needs to be done and how long it will take. Have never felt that they did more work than they should have. On a couple of occasions have had some intermittent issues and just showed up at the dealership with the problem was occurring. They pulled a service tech and had them look at the car right away. They pin pointed the issue and provided the proper service to fix the problem More

We went in looking at used VW Passats. Came out with a beautiful, brand new 2014 Passat! Best part is sales person, Miguel, did not "upsell" us... no pressure, just a deal. We actually finalized the dea beautiful, brand new 2014 Passat! Best part is sales person, Miguel, did not "upsell" us... no pressure, just a deal. We actually finalized the deal via text while I was grocery shopping. Easy!! Pick up of the car was just as smooth. Met briefly, less than 5 minutes w/finance guy, Steve, got plates, registration, etc. then went to pick up the car. They have you pick up the car offsite at bar/garage... great beers on tap. Assigned a rep to spend as much time as you need going over the car, especially radio/satellite features. Gene was our rep and did a great job. Overall a Great experience! Thanks Miguel. More

My experience with Gene Langan Volkswagen has been very good. I have enjoyed working with Miguel. He is very knowledgable, patient and more than willing to answer my questions until I was satisfied that good. I have enjoyed working with Miguel. He is very knowledgable, patient and more than willing to answer my questions until I was satisfied that I understood completely. I have worked with Miguel twice now. I purchased a 2008 Beetle convertible this past November but fell in love with the 2014 model and decided to do a trade-in and have a go at leasing. Miguel walked me through both transactions smoothly. In addition to Miguel, I enjoyed working with Steve on the financial end. He managed to turn what I usually anticipate will be a very stressful experience into a very relaxed one. To explain further, he explained all the complexities of the financing/leasing of my Beetle without any sign of impatience at my repeated questions and to my complete satisfaction. Everyone I have had contact with at Langan has been very helpful, courteous and friendly. Thank you! Susie Davis More

Dave Crecco was awesome to deal with - he went out of his way to make my purchase happen in a most expeditious manner. He introduced me to team members in each representative department, all of whom were fri way to make my purchase happen in a most expeditious manner. He introduced me to team members in each representative department, all of whom were friendly & helpful, The delivery process was particularly exceptional - Gene Langan Jr. took time to go over all my vehicles features and operations; the setting among a number of restored early VW's was candy for the eyes of this lover of the classic VW. I can say without reservation or hesitation, my experience thus far at Gene Langan VW, Glastonbury was exceptional (and I am told by friends there IS a difference between locations) it exceeded every one of my expectations. More

Best car buying experience I ever had. From the start of my on-line requests on a Sunday with an instant response (and thier closed), to the time I picked up my car from the "one of a kind" delivery manager my on-line requests on a Sunday with an instant response (and thier closed), to the time I picked up my car from the "one of a kind" delivery manager on Tuesday this dealership really wowed me! Dave called me Monday morning went through all the details of the car and told me about Langan, I made an appt for that afternoon. As soon as I walked into the dealer, Chris the sales manager greeted me and told me all about the car. Dave my sales rep was awesome, when we went for the test ride, before enteriing the car he went through the outside of the vehicle, I was buying my first hybrid and these cars are a little different, but Dave knew the car and was able to explain everything inside and out. During the test drive he had me stop in to thier awesome delivery location, this truly is a one of kind experience, I met Sergio the delivery manager, who personally delivers every car and takes whatever time needed with you during delivery. Sergio is the man, very knowledgable and passionate about VW's and proud of his spotless shop. Price was no haggle, best around too. And my trade, well Chris asked me what would it take to get the deal done, I told him and he made it happen. I had an appt to look at a Fusion Hybrid, but after my experience here I walked out purchasing the Jetta hybrid. This is the first time I bought the first vehicle I looked at, and I have to say I do not regret one bit of it, these guy's are doing all the right things for that to happen. I will be a returning customer and have already recommended them!! Great job to, Dave, Chris and Sergio!! More

I highly recommend this dealership, everyone was so friendly and well informed. They had a great selection of vehicles of new and used vehicles. Brandon answered all of my questions( and I had a lot of friendly and well informed. They had a great selection of vehicles of new and used vehicles. Brandon answered all of my questions( and I had a lot of them!). I felt very relaxed during a usually very stressful situation.I will definitely refer Langan VW of Glastonbury to everyone and I will certainly continue to come back in the future. More

Without a doubt the best experience I've had at a car dealership. The price was right, EVERYONE was friendly, and the care taken into making sure your car is in top shape is amazing. I left this dealer dealership. The price was right, EVERYONE was friendly, and the care taken into making sure your car is in top shape is amazing. I left this dealership with a smile on my face and the knowledge of knowing if made the right decision. More