Gem City Ford Lincoln

Worked with Troy to get a new truck. The chip shortage made it a challenge but he kept me up to date as well as possible and always answered any questions I had in a timely manner. Could The chip shortage made it a challenge but he kept me up to date as well as possible and always answered any questions I had in a timely manner. Couldn't have asked for a better salesperson to work with. More

Staff would not listen to anything I had to say. Very unprofessional. Did not apologize for wasting my time and fuel money ..... what a joke Very unprofessional. Did not apologize for wasting my time and fuel money ..... what a joke More

Kevin and Thomas went out of their way to help me get the car I wanted. I have always had good experiences with everything that I do with this great team. car I wanted. I have always had good experiences with everything that I do with this great team. More

Working with Troy and his team was a pleasure. He kept me up to date throughout the process of ordering the vehicle, and continued to be of service While we picked it up. He kept me up to date throughout the process of ordering the vehicle, and continued to be of service While we picked it up. More

I came all the way from Indiana to get the vehicle I found online here at Gem and it was all due to the customer service I found in Troy Courson and his ability to work with me from such a distance with found online here at Gem and it was all due to the customer service I found in Troy Courson and his ability to work with me from such a distance with integrity the whole time. They worked with me on my trade and I believe we both got a great deal. Thank you Troy for your assistance, knowledge and character that is so hard to find in the auto industry as a whole. The finance department was great and quick. They had me in and out in less than an hour and on my way home over 6 hours away. It is a long drive, but given the customer service I would drive it again if I needed another vehicle. Thanks again guys. More

I had a unique situation and Chris, Bret and Thomas were very helpful in figuring things out. Everyone was fabulous with their follow up and doing exactly what they said they would do very helpful in figuring things out. Everyone was fabulous with their follow up and doing exactly what they said they would do More

Troy, was awesome to work with on the purchase of my CRV. It is refreshing to find a salesperson and dealership that are honest, no pressure sales to work with! It is refreshing to find a salesperson and dealership that are honest, no pressure sales to work with! More

Very good people easy to deal with very Friendly great Very good people easy to deal with very Friendly great price and a full tank of gas in my new car Very good people easy to deal with very Friendly great price and a full tank of gas in my new car More

We had a great experience from the moment we we pulled in the lot to the time we drove out with our new car! Each step was seamless and fast! They listened for what we wanted and liked and found us exactly t the lot to the time we drove out with our new car! Each step was seamless and fast! They listened for what we wanted and liked and found us exactly that. That is especially hard to do with how picky I am and the limited nationwide supply. More

Thomas Dean will go above and beyond for you! Highly recommend him at Gem City! recommend him at Gem City! More