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Gebhardt BMW - Service Center

Boulder, CO

4.5
193 Reviews
Today: 7:30 AM - 6:00 PM Closed Now
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193 Reviews of Gebhardt BMW - Service Center

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September 22, 2023

Albert Cruz was quick, helpful and professional. I felt reassured that my car would be taken care of and I appreciated his excellent communication and transparency. The team at Gebhardt always provi More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Cruz
Sep 24, 2023 -

Gebhardt BMW responded

Jack, we're glad to know Albert and the team at Gebhardt BMW provided you with a great experience. Your feedback is much appreciated!

September 22, 2023

It’s not entirely their fault, but the service center is under staffed and over booked More

by J17_MIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Cruz
September 22, 2023

The rating is because of poor communication about when work would be completed. Even with an appointment my car took more than 5 business days to have service done. Although a part had to be ordered the c More

by BOB.BKBOSWELL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nela Miocevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Cruz
September 22, 2023

Under average customer service on how friendly of overall experience and based on how I was treated from beginning to end. More

by CTANAPIP
Recommend Dealer
Yes
Employees Worked With
Jhett Nealy
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2023

All was great! Timely, friendly service and thorough description of what was done, pricing a needed in future! Love Nela! More

by KELLYLWYATT85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nela Miocevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Cruz
Sep 21, 2023 -

Gebhardt BMW responded

We're delighted to know you had a great experience with us at Gebhardt BMW! Your feedback about our timely service and thorough communication is much appreciated. We'll make sure Nela hears your kind words too!

September 21, 2023

Everyone is so courteous when I drop off my vehicle and I love the video the service tech does that explains any repairs that need to be done. Also they do a wonderful job cleaning the exterior when I pic More

by NLGEORGE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nela Miocevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick-service tech
Sep 22, 2023 -

Gebhardt BMW responded

We're glad to know you appreciate our service tech videos and the courtesy of our team at Gebhardt BMW. It's always a pleasure ensuring your vehicle is clean and ready for pick-up! Thanks for sharing this positive review with us.

September 19, 2023

Service was speeding in checking in my car. The video of the walk around is very helpful. Picked up car. It was clean and ready to go. More

by MACJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Cruz
Sep 20, 2023 -

Gebhardt BMW responded

We're glad to know you found our check-in process and walk-around video helpful at Gebhardt BMW. It's always a pleasure ensuring your car is clean and ready for the road! Thanks for sharing your experience with us.

September 19, 2023

Albert was very courteous and easy to work with. It was a pleasure working with him as our Service Advisor. More

by HPRAWL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Cruz
Sep 20, 2023 -

Gebhardt BMW responded

We're glad to know you had a positive experience with Albert as your Service Advisor at Gebhardt BMW. Thank you for the kind words and we look forward to serving you again!

September 19, 2023

Albert is the best. Consistently above and beyond support and guidance. I always bring my car to him in service. Thanks! Brendan More

by BRENDANKLEIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Cruz
Sep 19, 2023 -

Gebhardt BMW responded

We're glad to know that Albert has been providing you with excellent service at Gebhardt BMW. We appreciate your support and look forward to assisting you in the future!

September 19, 2023

Being an older Bimer she is a bit of a trial but service very great! More

by GHOSTWHEEL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cordone
Sep 19, 2023 -

Gebhardt BMW responded

It was a pleasure to assist you with your service needs! Thank you for stopping in and leaving Gebhardt BMW a five-star review.

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