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Gebhardt BMW - Service Center
Boulder, CO
193 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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193 Reviews of Gebhardt BMW - Service Center
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Verified Customer
September 22, 2023
My sales experience at Gebhardt was very positive. When I was on site at Gebhardt, my service experience was also very positive. The people were friendly, helpful and quick to respond. The reason I on When I was on site at Gebhardt, my service experience was also very positive. The people were friendly, helpful and quick to respond. The reason I only gave it three stars was because the ability for me to contact someone to find out what was going on with my car was extremely disappointing, One day I started calling at nine in the morning. Never got a return call till three or four in the afternoon. And only then after I called my sales rep to intervene. I even tried the online chat two times with no success. Although this is not related to Gebhardt, I thought I would take this opportunity to make a few comments about the car. I love the looks of the car inside and out, the performance and the gas mileage. Very disappointing the car had a major break down in the first month and a lot of the automated convenience. Features are driving me crazy. I have most of them turned off. I am hoping that the future releases of the software will correct many of the issues. More
by blissjensen75
September 22, 2023
Albert Cruz was quick, helpful and professional. I felt reassured that my car would be taken care of and I appreciated his excellent communication and transparency. The team at Gebhardt always provi I felt reassured that my car would be taken care of and I appreciated his excellent communication and transparency. The team at Gebhardt always provides a great experience! Jack More
by Jack
Employees Worked With
Albert Cruz
September 21, 2023
Everyone is so courteous when I drop off my vehicle and I love the video the service tech does that explains any repairs that need to be done. Also they do a wonderful job cleaning the exterior when I pic I love the video the service tech does that explains any repairs that need to be done. Also they do a wonderful job cleaning the exterior when I pick it up! More
by NLGEORGE03
September 21, 2023
All was great! Timely, friendly service and thorough description of what was done, pricing a needed in future! Love Nela! Timely, friendly service and thorough description of what was done, pricing a needed in future! Love Nela! More
by KELLYLWYATT85
September 19, 2023
Being an older Bimer she is a bit of a trial but service very great! very great! More
by GHOSTWHEEL2
Employees Worked With
September 19, 2023
Albert is the best. Consistently above and beyond support and guidance. I always bring my car to him in service. Thanks! Brendan Consistently above and beyond support and guidance. I always bring my car to him in service. Thanks! Brendan More
by BRENDANKLEIN1
Employees Worked With
Albert Cruz
