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Gebhardt BMW - Service Center
Boulder, CO
193 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
193 Reviews of Gebhardt BMW - Service Center
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Verified Customer
September 24, 2023
Lack of communication from the start, didn’t call me the first day and then continued to make errors. first day and then continued to make errors. More
by B
September 23, 2023
I’m new to the BMW world. Michael was extremely helpful and made me very comfortable. My 330ci was in for a airbag recall. The video of the car undercarriage was a great touch Michael was extremely helpful and made me very comfortable. My 330ci was in for a airbag recall. The video of the car undercarriage was a great touch. I picked it up the next morning I was offered a custom BMW bottle of water and my car had been washed, another classy move. Thank you More
by TIMMESCH
September 23, 2023
Experience was very helpful and the service advisor was outstanding. However, the Tech cold not duplicate the problem which still exists. outstanding. However, the Tech cold not duplicate the problem which still exists. More
by LARRY.KAPLAN.BITS
Employees Worked With
September 23, 2023
Albert made sure to take care of us quickly and kept us informed on the status of our car, even though the team was backed up with a lot of cars. Will continue to use Gebhardt Service team. informed on the status of our car, even though the team was backed up with a lot of cars. Will continue to use Gebhardt Service team. More
by uncet
Employees Worked With
Albert Cruz
September 23, 2023
Service advisor Albert and shop manager were outstanding. I had blown a tire on a Friday afternoon and got it towed to the shop after 4PM. Albert said in the early afternoon as I was working to get a tow he I had blown a tire on a Friday afternoon and got it towed to the shop after 4PM. Albert said in the early afternoon as I was working to get a tow he would make sure I could drive it home tonight. He did and het his very strong commitment which I very much appreciated. More
by LJMWATTS
Employees Worked With
Albert Cruz
September 22, 2023
Under average customer service on how friendly of overall experience and based on how I was treated from beginning to end. experience and based on how I was treated from beginning to end. More
by CTANAPIP
Employees Worked With
September 22, 2023
I love this place and always have. But the real gem is Tomaso Lamana... That man is as good as it gets in this business. But the real gem is Tomaso Lamana... That man is as good as it gets in this business. More
by TRANSAM691
Employees Worked With
September 22, 2023
The rating is because of poor communication about when work would be completed. Even with an appointment my car took more than 5 business days to have service done. Although a part had to be ordered the c work would be completed. Even with an appointment my car took more than 5 business days to have service done. Although a part had to be ordered the car was not serviced until 3 days after the part arrived. In the past, I have worked with Nela and my experiences with her were always excellent. That is not the case with Albert Cruz. More
by BOB.BKBOSWELL
