Gebhardt BMW - Service Center

My car was leaking oil and gebhardt bmw did a major repair 4 month ago. I was told that they recommend the repair, because otherwise the car is in good shape. Now the car is leaking oil again and needs repair 4 month ago. I was told that they recommend the repair, because otherwise the car is in good shape. Now the car is leaking oil again and needs a few major repairs. Complete waste of money More

I purchased a 2019 BMW X2 December 8, 2020 (via Broker) which was imported from Canada. I noticed an issue with the fuel gauge not reading correctly, so I scheduled with Gebhardt for repair, first visiting which was imported from Canada. I noticed an issue with the fuel gauge not reading correctly, so I scheduled with Gebhardt for repair, first visiting their service center 12/22. 6 months later I'm no closer to having my repair completed by Gebhardt BMW. Shortly after arrival Nela asked me to take my car to top off the gas because “the tank needed to be full to properly diagnose the issue”. Rather than argue I left and returned with a full tank of gas. The needle on the gauge was still sitting at half which was the issue I’d brought it in for. I then sat in the lobby for no less than 4 hours before being told that I would need to come back because they didn’t get to the root of the issue and had no time to that day. The whole back seat would have to be removed to get to the fuel tank so I had no choice but to reschedule since they had no loaners. I returned with my vehicle 12/30 it was dismantled and then Nela suggested I take a loaner as parts would not be available for at least 2 weeks. As I wanted the issue remedied I agreed and left my X2 with Gebhardt BMW for the repair. I received a call on 1/20/21 to say that my vehicle was ready for pickup. I chose to go next day to pick it up due to a schedule conflict. When I arrived Nela provided my paperwork as I received my keys and quickly mentioned I didn’t to sign then sent me on my way. I didn’t argue as I needed to get my daughter to soccer. When I got in the car I noticed the temperature was using Celsius so I went into the settings and changed the units to back to US measurement. I looked at the fuel gauge and it appeared to be reading correctly now. However when I got on the highway is when I noticed the issue. I could not tell how fast I was going until I figured out how to get the onboard computer to display the speed and in MPH. My vehicle came from Canada but was converted and had a speedometer showing MPH when I took it to Gebhardt BMW. When I picked it up, my speedometer was now measured in Kilometers. It was getting dark, in rush hour traffic on the highway with my child in the car and I found myself in what I deemed an unsafe situation trying to react on the fly! When I came to a stop I looked at my paperwork, and there was something else. They mentioned a fender/ flare being damaged while performing my repair, which they then replaced. I wasn’t notified by phone or email when this happened, nor was I notified by Nela when I picked up the vehicle. I took a look at it when I got home, and it wasn’t even on there correctly, it was sticking out and not flush with the body. I was told they had no pictures and likely discarded the damaged part already (super convenient 🤔). This is inexcusable as well! At the time the only person I could air my grievance to was a service manager on loan from Gebhardt Volkswagen. Come to find out there was no service manager and there was no GM at this location. In March I did return to have the correct instrument cluster installed but during diagnostic another part in the steering column needed to be replaced. I was notified that this part would be on back order as well, and would be there within 1 month. I was told by the new service manager that they would call me when the part comes in. I advised of my schedule and that this would be fine but 2 months later haven't heard anything. I even called and left a message for the service manager directly since the service writers at this location have a terrible track record when it comes to follow-up. It's been 5 days and still haven't heard from the service manager Jonathon. While I understand that Monday was a holiday, that doesn't excuse Thursday, Friday AND Saturday as contact days. At this point I'll be making my second complaint to BMW about this Gebhardt BMW, and will also be filing a complaint with the Dealer board and the CO AG. If I could I’d give this place a 0 star rating. More

I usually do not spend time in leaving review comments unless they are tremendously terrific or terrible, unfortunately my recent experience at Gebhardt is the latter. I usually do not act in a fit of ang unless they are tremendously terrific or terrible, unfortunately my recent experience at Gebhardt is the latter. I usually do not act in a fit of anger, so I hold this review for a few weeks to give them a chance to explain before posting here. I shared my experience with their service manager jbanks@gebauto.com, however he really did NOT care about their client and simply ignored my comments. In summary, this is an unpleasant and disappointing experience with a feeling of discriminated and not respected. This is the worst vehicle service experience i have had, even worse than economic brand like Honda. I rate 2 instead of 1 because the receptionist deserves some credit. My 2019 BMW 330 (VIN: ending with 0616) was due for the first manufacture maintenance with only 3000 miles and 1 year on it. So I scheduled a service here on 12/22/2020 for drop off at 11:30am-12pm.  Here are the facts. 1) I scheduled an appointment to drop off my car at 11:30am -12:00pm, I arrived at 11:47am, the receptionist quickly took me to the waiting room, which was good. After 20minutes of waiting, the service agent (SA) Nela finally showed up to confirm my phone number, address and what service to be done, which took literally 30 second, that is half a minute.  Question to dealership: why keep me waiting for 20 minutes just for 30second of confirming my information that were already done when I scheduled the appointment. If required, it can be done simply by a receptionist for less than 30seconds. Anyway this solely is not a big deal. However, in this pandemic period, keeping more people for a longer time in the room can only increase the life risk of both the staff and the customers.  2) This is a simple oil and filter change. the car was in before noon, but they never contacted me when service was done. It was me calling them at 5:24 pm to check the status. the car was ready at 3pm ish but they never inform me, at least I never received any call, voice message, nor email, text message. Question to the dealership: You have my cell phone number, my email, why not try any call, send a text message or email to inform client when service is done? You did successfully sent me both email and text message to schedule the appointment. If I had not called to check the status, are you going to keep the car for Christmas Eve party? 3) After I called them to check the service, which was done 2hours earlier, they sent a Lyft to bring me to the dealer, about 15mins driving. It took 20 minutes for the Lyft to arrive my house which is only 15mins from your dealership, as you can image, it was 6:03pm when I arrived the dealership. the SA called me at 5:55pm that she was leaving for home at 6pm, so the car was left in parking lot with the key inside.  Question to dealership: you could call me at 5 minutes right before close, why don't you call me once the service was done at 3pm?   ******Here is The most exciting part, the SA Never said a single "sorry" or "thank you" from the beginning to the end, very arrogant and condescending. I was here to be served, not to serve. The SA only showed up for 30 seconds to confirm my cell phone and my address, and service (the first-year manufacturer covered maintenance), which were all confirmed during scheduling. She never ask "do you have any questions", I do have. What is the point of having a service agent in your shop?  If any single point of above occurred, that is fine, but it is surprising that all these showed up together. Is it because my car is a 2019 330i, not a X5 or 750i? or because I am not American? I really don't know why I was discriminated against. You are pushing valuable clients away! I have been struggling between GLE or X5 for my SUV upgrade late this year when our new baby comes, not struggling anymore.  I really want to support our local business, I found it so hard. compared to competitors, the experience in Gebhardt is below Honda, let alone MB, not even close. YMMV, I just share my experience so you know who you are dealing with. More

Above and Beyond - thank you I want to highlight Gebhardt BMW for their spectacular efforts. From Tom and JC on the sales side to Brian in Service. When a rear tire/wheel was mist I want to highlight Gebhardt BMW for their spectacular efforts. From Tom and JC on the sales side to Brian in Service. When a rear tire/wheel was mistakenly put on the front of my i3 at a third party tire facility, the Service Manager, Brian (with help of JC), took ownership and remedied the situation. Even though it was not Gebhardt's fault (remember, third party installed tires), Brian kindly and without requirement, provided me a loaner. I will absolutely purchase and service future vehicles at Gebhardt BMW. Thanks to the Gebhardt Team. Best, PQ More

Exceptional M4 Service Excellent service and communication. Handled a grey-area warranty issue extremely well - could have been a huge out-of-pocket cost to me. Thank you! Excellent service and communication. Handled a grey-area warranty issue extremely well - could have been a huge out-of-pocket cost to me. Thank you! More

Quick check-up My X-3 always gets great care at Gebhardt BMW. 20K service was done, my concern for a warning light was addressed, and the car was sparkling clean wh My X-3 always gets great care at Gebhardt BMW. 20K service was done, my concern for a warning light was addressed, and the car was sparkling clean when I picked it up! Thank you! More

Customer for life I am more than pleased with my experience at Gebhardt. I want to recognize Joshua for his timely responses to my questions and his professional servic I am more than pleased with my experience at Gebhardt. I want to recognize Joshua for his timely responses to my questions and his professional service. Moreover, I am someone who prefers text messages, and Joshua was available by phone or text. Joshua understood my concerns about the cost of repairing a 2010 BMW, and my reluctance to put a lot of money in an older vehicle. He pointed out the necessary items and made suggestions such as new tires. I did not feel pressured to do both. Lastly, I left the dealership with confidence that the diagnostic identified everything that my vehicle needed, and I feel comfortable knowing these problems have been corrected. I intend to return to Gebhardt for future service needed, and when it is time to trade in my 2010 BMW for a newer model. Thank you and please send my best to Joshua. More

Exceptional Last Minute Service We were extremely impressed and pleased with the service provided by Anthony and the Gebhardt BMW service team. They understood our need for a timely We were extremely impressed and pleased with the service provided by Anthony and the Gebhardt BMW service team. They understood our need for a timely warranty repair necessary for safe travel, and smoothly worked us into their busy pre-holiday schedule, keeping us fully informed and performing in the time frame they predicted. Your dealership did everything it could do to contribute to BMW's reputation for excellent service. More