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Gebhardt BMW - Service Center
Boulder, CO
193 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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193 Reviews of Gebhardt BMW - Service Center
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September 16, 2023
Great service. Loved the video review of what they found in the service. Plus, all of us waiting for our car talked CU football and Coach Prime!! Doesn't get any Loved the video review of what they found in the service. Plus, all of us waiting for our car talked CU football and Coach Prime!! Doesn't get any better!! More
by COELONDON
Verified CustomerEmployees Worked With
NA
September 16, 2023
Easy scheduling, great communication, video was helpful, and performed service ahead of time commitment. Super happy! and performed service ahead of time commitment. Super happy! More
by OMARDICKENSON
September 15, 2023
We scheduled an appointment to have our air conditioner serviced. Two days later it was not done (they did some other minor work including an oil change). We picked up the car and scheduled a second appoin serviced. Two days later it was not done (they did some other minor work including an oil change). We picked up the car and scheduled a second appointment the following week. After two days it was not done--they needed to order parts (this revelation took four days!) The service rep said he would call when the parts came in. We picked up the car. Never got the call (that service rep left the company). We made a third appointment to have the service but only after it was confirmed that the parts were in and ready for install since we did not want to lose use of the car for more than a day. We brought the car in and (you guessed it) the service was NOT done that day. Finally, on the sixth day the service was complete. The final service rep (Josh) was as helpful as he could be. This is our typical experience with Gebhardt BMW service. No matter the service required, it always extends to one or two additional days. Very frustrating. More
by ANDREW.SMOLEN
Employees Worked With
September 15, 2023
I have been dealing with Gebhardt for several years. Great service and attention to detail. Great service and attention to detail. More
by RDAVIDHOOVER
September 14, 2023
I received a video of the service and review from the Mechanic N. Gaven?? That is helpful in knowing how my car is performing and the future repairs to look forward to :). Great job my Nela, who always Mechanic N. Gaven?? That is helpful in knowing how my car is performing and the future repairs to look forward to :). Great job my Nela, who always returns my calls and a thank you to Jhett for his speedy service. More
by PYNME1
September 14, 2023
Michael is amazing , Kaan too ! My highest compliments ! I love this dealership ! Great management and incredible professionalism My highest compliments ! I love this dealership ! Great management and incredible professionalism More
by WYCKOFFWENDY
September 13, 2023
Jeffrey was just amazing from day 1. .. all the way to getting behind the wheels on my new vehicle. He was very polite, transparent and professional. I would certainly refer him to a .. all the way to getting behind the wheels on my new vehicle. He was very polite, transparent and professional. I would certainly refer him to anyone who's looking to purchase a BMW. More
by dnkim777
Employees Worked With
Jeff Appleby
September 13, 2023
We had asked online and in person to check the tire pressure sensors as they are not registering correctly. This was not noted, nor was it done. The tire pressure sensors are still not accurate. pressure sensors as they are not registering correctly. This was not noted, nor was it done. The tire pressure sensors are still not accurate. More
by LORI.APPLE
