Gebhardt BMW

I was offered to drive a used car for a day. When I arrived it was explained to me that someone else was interested in buying the same car. So I wasted my time waiting around over an hour until it was arrived it was explained to me that someone else was interested in buying the same car. So I wasted my time waiting around over an hour until it was explained to me that the general manager's neighbor (who was interested in buying the car) was vastly more important than me so they were given preferential treatment. No thanks! Not interested in this dealership any more. YOU ARE TREATED LIKE DIRT!!!! The offer also was very poor and the offer for my BMW in excellent condition was extremely low if the low mileage was considered and the Kelly Blue Book/NADA values were used. Gee, I didn't know that even they value their own product so poorly! I think I'll be buying a better quality product with much higher reliability quite soon - from someone else!! I live in a Country Club area so you bet the whole club will soon hear about this one!! More

Overall, Gebhardt BMW has great customer service and support. These are great people that I feel are genuinely concerned with your needs and strive to provide great service!!! They definitely believe i support. These are great people that I feel are genuinely concerned with your needs and strive to provide great service!!! They definitely believe in their product. Now, unfortunately, since January 2011, my 2008 BMW 535xi has had five separate mechanical problems requiring me to leave my vehicle there for service. - Failed High Pressure fuel pump - Failed Low pressure fuel pump sensor - Leaking sun-roof which resulted in a wet interior and stained bolster on the C pillar. Following that repair, I found that the retaining clips which hold the trunk panels together were either not re-installed or missing altogether. They offered to fix that, but it's just additional time out of my schedule to bring the car by again. - Intermittent problem with left side speakers - couldn't find the cause - stopped happening following service. Possible loose connection? - Sunroof stuck in "up / vent position" - Fixed myself when I realized that the previous leak repair had left a small wind-screen detached which was possibly interfering with a safety sensor. The Service department staff and management are extremely polite and always helpful. I believe that they honestly care about taking care of the customer and don't mind having a little chat to make you feel like you're not just another number. Now, where the technology is concerned, I am worried. Having only owned this car for a total of three months and already had to check the car in for service three times, I was concerned that this car may have some serious overriding issues. Maybe it was beat on by the previous owner and we have no way of knowing. I brought my concerns to the attention of the Service Department management and while he was very polite and professional, I was told simply that with this car being much more complex than the average vehicle there is more to go wrong with it and there is nothing they can do to predict what will fail next. I find that response to be totally unacceptable in that I am an engineer myself and I know that if something is over-engineered so badly that it is prone to failure, it is time to go back to the drawing board and fix it! SO, based on this response, my only option is to conclude that the BMW 5 series is over-engineered and people are going to have problems with it. This is based on direct observation and what I was told by the dealership - Not, my opinion. If I was told that this car was an exception to the rule, something is up and we need to see what's going on here, I would come to a different conclusion. I am very worried that when my warranty runs out, I will be in big trouble. What is going to fail next? How many thousands of dollars am I going to pay out of pocket in the future to keep all of the extraneous electronic systems running? I don't know for sure and I won't be buying or recommending another 5 series unless my concerns are alleviated. Once again - GREAT PEOPLE - questionable engineering. More

This was my first car purchase and I really felt like everybody I spoke with at the store was as excited as I was about my new car. I purchased a 2011 BMW 328i and had the best experience with Gebhardt B everybody I spoke with at the store was as excited as I was about my new car. I purchased a 2011 BMW 328i and had the best experience with Gebhardt BMW. Kory was my new car advocate and he was very knowledgeable about my car. I will definitely tell my friends and family to go to Gebhardt BMW for their new cars. More

Everyone was friendly and courteous and knowledgeable. We bought a 2011 X3 from Aaron and he answered all of our questions and made sure we knew everything about the vehicle. We felt like part of the family bought a 2011 X3 from Aaron and he answered all of our questions and made sure we knew everything about the vehicle. We felt like part of the family and we would definitely recommend Gebhardt BMW to anyone. More

Oded "Bud" Light and Bo Penney treated me extremely well with buying my new 2011 BMW 328xi. Bud is extremely knowledgeable about all of the different models of BMWs and quickly understood my extremely well with buying my new 2011 BMW 328xi. Bud is extremely knowledgeable about all of the different models of BMWs and quickly understood my requirements. Bo was extremely helpful with my trade in. I truly felt and was treated like family. More

These are small things; overall, I had a great experience: When I first got my nerve up and walked in to the dealership to buy a new BMW, it was several minutes before someone helped me. I thi experience: When I first got my nerve up and walked in to the dealership to buy a new BMW, it was several minutes before someone helped me. I think it was a busy day, the last day of the year. I was asked a couple of times if I was being helped and when I said no, I was told someone would be right with me, and then more time went by. We found a car that had all of the options that I wanted, and we went through all the paperwork to buy it, and I wrote a check with the plan to come get the car on Monday. Then Monday I learned that the car had already been sold, so there was more delay to find another car and some of the paperwork had to be repeated. When I came to the dealership to pick up the car, I was sent in to do the paperwork and sign for it before I had even seen the car. When I asked to see the car before completing the transaction, Roman and Bud were very patient and let me do so. I would have preferred to pick up the car in the daylight so I could see better for the tour of all it's functions. More

My ratings are based on my positive experience from the beginning to the end. Generally quick response, great attitudes, etc. Of course, this was the sales experience -- I have yet to go through the serv beginning to the end. Generally quick response, great attitudes, etc. Of course, this was the sales experience -- I have yet to go through the service experience. I am a tough rater on most things -- my scores tell the score. More

I have been a Gebhardt customer since 1999. I buy all my BMWs there, and send friends and family. I appreciate that the owner is an important local businessman. Dave Kuczinski is as pleasant and effective a BMWs there, and send friends and family. I appreciate that the owner is an important local businessman. Dave Kuczinski is as pleasant and effective a salesman as I have ever known; really makes the buying experience what it should be. Service is consistently friendly, fast and solid. They are the ultimate dealer for the ultimate driving machine. They bring the joy. More

Considering how used car sales experiences usually go, it was a surprisingly pleasant experiance for us. We felt no pressure to buy a car right at that moment. Curtis made us feel comfortable just taking t was a surprisingly pleasant experiance for us. We felt no pressure to buy a car right at that moment. Curtis made us feel comfortable just taking time, walking around the lot and test driving. The most frustrating part of purchasing a car has been the trade-in negotiation with dealers. We did our homework to understand what the reasonable trade-in price for our car. Our experience with Gebhardt went fairly smoothly. We felt we were treated with respect. We understood Curtis himself was a BMW owner and he shared his experiences as an owner and was proud to share the great services with us. We drove to Boulder from Denver to look at a specific car we found on-line, however, the car was sold the evening before. I thought I was just going to turn arond and go home, but it turned we found a better match of a car to our needs. After some repair work on the car, we went back and picked up the car. Curtis took time to show us some of the unique features of BMW since we are a new BMW customer. It was very helpful! My husband has been a loyal Audi owner for years and said that the experience at Gebhardt made him feel a lot better. Thank you for making the car purchase experience pleasant for us! More

The easiest experince we have ever had in buying a car. The people were freindly and very well organized. We spent very little wasted time in the dealership. We received a very good price on our trade-in a The people were freindly and very well organized. We spent very little wasted time in the dealership. We received a very good price on our trade-in and a very price on our new car. From previous experince I know their service department is excellent. More