Gebhardt BMW

I have never had a good experience here and would never buy a car from them! After purchasing my pre-owned BMW from a dealer in Denver, I was so excited finally have a BMW! I used Gebhardt for warranty wor buy a car from them! After purchasing my pre-owned BMW from a dealer in Denver, I was so excited finally have a BMW! I used Gebhardt for warranty work because of its convenient location to my office. On one of my first visits, the work was completed and the car returned to me on a Friday evening. On my way home from work I heard a terrible noise from under the hood and I went home immediately. I had a mechanic take a look at it and... Oops! Gebhardt's mechanic had forgotten to tighten the fan belt back up so it was flopping around. That same mechanic forgot to close up the tool compartment in the trunk and the carpeting was all peeled up. Most recently, I purchased a new battery for my car and had my husband install it. Well, once the radio is disconnected, it locks itself down as a security measure. I thought there was no issue, since I had all of the original paper work from Germany, which included the radio "code" and serial number. When that didn't work I called Gebhardt for help and they told me to come in and they'd reactivate the radio for free and it would just take a few minutes. After waiting in their shop for 90 minutes while they worked on the car, I was told they were unable to reset the radio but they'd call me with the code. After two weeks, I called them back and was told that in order for them to reset the radio I'd have to come in and there would be a $120 charge. Needless to say, I haven't been back. Oh, and there is one thing that just infuriates me about Gebhardt! The ONLY time they EVER washed my car after service was the time I went back inside and INSISTED that the car be washed before I took it home! My sister has a Saturn and her dealer ALWAYS washed the car after service... So much for the BMW experience! More

I went to the dealership and test drove a 2007 BMW 328. I was still shopping around for the make and model of car I wanted to buy. I decided on getting a BMW 328 and so I called Bud, who had worked with m I was still shopping around for the make and model of car I wanted to buy. I decided on getting a BMW 328 and so I called Bud, who had worked with me the first time, to set up an appointment. He was with a customer, so I left a voicemail. Never heard back from him! Luckily I found a dealership that wanted my business and I just bought a 2009 BMW 328! More

In the last 11 years, I have had the pleasure of doing business with this Boulder dealership. From the moment I walk in the door, someone usually recognizes me and invites me over to talk about life, spo business with this Boulder dealership. From the moment I walk in the door, someone usually recognizes me and invites me over to talk about life, sports, politics, etc... To me, this is how I like to be dealt with, no pressure or clock ticking. I have dealt with David, Kory, and George in the past, with David being the 'Go to' guy. When he has been out, or on vacation, Kory and George have filled in with their own unique sense of humor. They have an amazing knowledge for both their own, and their competitors vehicles, and they never seem to be too busy or too rushed to make some time for me. Over the last decade, I have seen the ups and downs of the economy, and the car market, and these 3 guys have stood the test of time. It shows something in the fact they have all been there that long, and been successful at doing what they do. The only mechanical problem I've ever had, has been with the lights on a Z3, and the problem was fixed in a short period of time. What really blows me away, is their ability(especially David) to identify what things I would need in the future, and address it before it becomes an issue. I have rarely been let down by anyone in the dealership, except when they run out of coffee(once). They continue to earn my business year after year, and I look forward to my semi-annual visits... More

I purchased a car from this dealership and traded in a I purchased a car from this dealership and traded in a very old car for only a $500 trade in value. I did not have the title, so I signed the power o I purchased a car from this dealership and traded in a very old car for only a $500 trade in value. I did not have the title, so I signed the power of attorney over for the old vehicle, and then they told me I would need to get my Ex-husbands signature also. I mailed it off to my ex ( lives out of state) which he signed, mailed back to me, and I sent back to the dealership. I got a nasty message on my phone 5 days later threatening me from Amanda Price that I must provide proof that that is is signature, or she will turn this over to her legal department. They have waited long enough, and I need to provide proof or pay $500 dollers. I was shocked. I provided everything they asked for, I was given no time limits, and now they ( mind you it took a total of 2.5 weeks- not really a long time) are trying to tell me I owe them $500 cash. This seems so sketchy, They made my experience horrible. I was excited to get a new car, if I could return it I would, I would actually PAY more money for them to take it back and have me just go buy somewhere else. They got everything they need, please do not do business with this company. I feel they are asking for cash for what? They have my old car! VERY weird, strange experience. More

I was offered to drive a used car for a day. When I arrived it was explained to me that someone else was interested in buying the same car. So I wasted my time waiting around over an hour until it was arrived it was explained to me that someone else was interested in buying the same car. So I wasted my time waiting around over an hour until it was explained to me that the general manager's neighbor (who was interested in buying the car) was vastly more important than me so they were given preferential treatment. No thanks! Not interested in this dealership any more. YOU ARE TREATED LIKE DIRT!!!! The offer also was very poor and the offer for my BMW in excellent condition was extremely low if the low mileage was considered and the Kelly Blue Book/NADA values were used. Gee, I didn't know that even they value their own product so poorly! I think I'll be buying a better quality product with much higher reliability quite soon - from someone else!! I live in a Country Club area so you bet the whole club will soon hear about this one!! More

Overall, Gebhardt BMW has great customer service and support. These are great people that I feel are genuinely concerned with your needs and strive to provide great service!!! They definitely believe i support. These are great people that I feel are genuinely concerned with your needs and strive to provide great service!!! They definitely believe in their product. Now, unfortunately, since January 2011, my 2008 BMW 535xi has had five separate mechanical problems requiring me to leave my vehicle there for service. - Failed High Pressure fuel pump - Failed Low pressure fuel pump sensor - Leaking sun-roof which resulted in a wet interior and stained bolster on the C pillar. Following that repair, I found that the retaining clips which hold the trunk panels together were either not re-installed or missing altogether. They offered to fix that, but it's just additional time out of my schedule to bring the car by again. - Intermittent problem with left side speakers - couldn't find the cause - stopped happening following service. Possible loose connection? - Sunroof stuck in "up / vent position" - Fixed myself when I realized that the previous leak repair had left a small wind-screen detached which was possibly interfering with a safety sensor. The Service department staff and management are extremely polite and always helpful. I believe that they honestly care about taking care of the customer and don't mind having a little chat to make you feel like you're not just another number. Now, where the technology is concerned, I am worried. Having only owned this car for a total of three months and already had to check the car in for service three times, I was concerned that this car may have some serious overriding issues. Maybe it was beat on by the previous owner and we have no way of knowing. I brought my concerns to the attention of the Service Department management and while he was very polite and professional, I was told simply that with this car being much more complex than the average vehicle there is more to go wrong with it and there is nothing they can do to predict what will fail next. I find that response to be totally unacceptable in that I am an engineer myself and I know that if something is over-engineered so badly that it is prone to failure, it is time to go back to the drawing board and fix it! SO, based on this response, my only option is to conclude that the BMW 5 series is over-engineered and people are going to have problems with it. This is based on direct observation and what I was told by the dealership - Not, my opinion. If I was told that this car was an exception to the rule, something is up and we need to see what's going on here, I would come to a different conclusion. I am very worried that when my warranty runs out, I will be in big trouble. What is going to fail next? How many thousands of dollars am I going to pay out of pocket in the future to keep all of the extraneous electronic systems running? I don't know for sure and I won't be buying or recommending another 5 series unless my concerns are alleviated. Once again - GREAT PEOPLE - questionable engineering. More

This was my first car purchase and I really felt like everybody I spoke with at the store was as excited as I was about my new car. I purchased a 2011 BMW 328i and had the best experience with Gebhardt B everybody I spoke with at the store was as excited as I was about my new car. I purchased a 2011 BMW 328i and had the best experience with Gebhardt BMW. Kory was my new car advocate and he was very knowledgeable about my car. I will definitely tell my friends and family to go to Gebhardt BMW for their new cars. More

Everyone was friendly and courteous and knowledgeable. We bought a 2011 X3 from Aaron and he answered all of our questions and made sure we knew everything about the vehicle. We felt like part of the family bought a 2011 X3 from Aaron and he answered all of our questions and made sure we knew everything about the vehicle. We felt like part of the family and we would definitely recommend Gebhardt BMW to anyone. More

Oded "Bud" Light and Bo Penney treated me extremely well with buying my new 2011 BMW 328xi. Bud is extremely knowledgeable about all of the different models of BMWs and quickly understood my extremely well with buying my new 2011 BMW 328xi. Bud is extremely knowledgeable about all of the different models of BMWs and quickly understood my requirements. Bo was extremely helpful with my trade in. I truly felt and was treated like family. More

These are small things; overall, I had a great experience: When I first got my nerve up and walked in to the dealership to buy a new BMW, it was several minutes before someone helped me. I thi experience: When I first got my nerve up and walked in to the dealership to buy a new BMW, it was several minutes before someone helped me. I think it was a busy day, the last day of the year. I was asked a couple of times if I was being helped and when I said no, I was told someone would be right with me, and then more time went by. We found a car that had all of the options that I wanted, and we went through all the paperwork to buy it, and I wrote a check with the plan to come get the car on Monday. Then Monday I learned that the car had already been sold, so there was more delay to find another car and some of the paperwork had to be repeated. When I came to the dealership to pick up the car, I was sent in to do the paperwork and sign for it before I had even seen the car. When I asked to see the car before completing the transaction, Roman and Bud were very patient and let me do so. I would have preferred to pick up the car in the daylight so I could see better for the tour of all it's functions. More