Gebhardt BMW

From the start, this felt very “off” but I wanted to trust them. The sales experience was slimy and they hire people who pretend that they are sales people, but in reality they just handle inbound inqui trust them. The sales experience was slimy and they hire people who pretend that they are sales people, but in reality they just handle inbound inquiries, gain the interest from the perspective buyer and then switch them to a sales person the moment they step foot into the showroom. I was clear about what I wanted with the lease and they agreed to it, in writing. I was promised that the clear bra would cover the zones we discussed and agreed to, INCLUDING the front bumper and rocker panels, since those areas get the most rock chips on our highways. I paid nearly $1100 (documentation attached) for those items to be done, and they put it into the contract on a “WE OWE” sheet which is a legal binding document. I made countless calls and emails to the owner of the dealership as well as the general sales manager Greg Jones, of which I have all documentation of. The sales person, James was also involved in the entire transaction and kept saying he was embarrassed by how they handled everything and he wished they had more integrity. Greg stated he would have a mobile tech come out and install the clear bra as promised, but they never did so. I owned the car almost a month and they still didn’t do what they promised. I called BMW customer care and they started a case file for me but stated that since the dealer is independently owned, it would have to be taken care of with the dealership. They stated they reached out to the dealer Gebhardt, and Greg told them they didn’t need to honor their contract, since I sold the vehicle. They completely ignored the fact (literally fact) that I contacted them many times to get the work done, and to talk about my concerns with the dealership after leasing a $100k vehicle. They NEVER followed up, including the owner of the dealership or the general sales manager, NOBODY. I feel sorry for James the sales person, because he stated he’s always caught in the middle of their promises and tactics. Well this time is different, it’s a contract, it’s in writing and they’ve failed to follow through with their written promises, for products I paid for and never received. This is pure fraud. Stay away from this dealership. I will continue to spread the word because it’s black and white, and documented. More

I purchased a 2019 BMW X2 December 8, 2020 (via Broker) which was imported from Canada. I noticed an issue with the fuel gauge not reading correctly, so I scheduled with Gebhardt for repair, first visiting which was imported from Canada. I noticed an issue with the fuel gauge not reading correctly, so I scheduled with Gebhardt for repair, first visiting their service center 12/22. 6 months later I'm no closer to having my repair completed by Gebhardt BMW. Shortly after arrival Nela asked me to take my car to top off the gas because “the tank needed to be full to properly diagnose the issue”. Rather than argue I left and returned with a full tank of gas. The needle on the gauge was still sitting at half which was the issue I’d brought it in for. I then sat in the lobby for no less than 4 hours before being told that I would need to come back because they didn’t get to the root of the issue and had no time to that day. The whole back seat would have to be removed to get to the fuel tank so I had no choice but to reschedule since they had no loaners. I returned with my vehicle 12/30 it was dismantled and then Nela suggested I take a loaner as parts would not be available for at least 2 weeks. As I wanted the issue remedied I agreed and left my X2 with Gebhardt BMW for the repair. I received a call on 1/20/21 to say that my vehicle was ready for pickup. I chose to go next day to pick it up due to a schedule conflict. When I arrived Nela provided my paperwork as I received my keys and quickly mentioned I didn’t to sign then sent me on my way. I didn’t argue as I needed to get my daughter to soccer. When I got in the car I noticed the temperature was using Celsius so I went into the settings and changed the units to back to US measurement. I looked at the fuel gauge and it appeared to be reading correctly now. However when I got on the highway is when I noticed the issue. I could not tell how fast I was going until I figured out how to get the onboard computer to display the speed and in MPH. My vehicle came from Canada but was converted and had a speedometer showing MPH when I took it to Gebhardt BMW. When I picked it up, my speedometer was now measured in Kilometers. It was getting dark, in rush hour traffic on the highway with my child in the car and I found myself in what I deemed an unsafe situation trying to react on the fly! When I came to a stop I looked at my paperwork, and there was something else. They mentioned a fender/ flare being damaged while performing my repair, which they then replaced. I wasn’t notified by phone or email when this happened, nor was I notified by Nela when I picked up the vehicle. I took a look at it when I got home, and it wasn’t even on there correctly, it was sticking out and not flush with the body. I was told they had no pictures and likely discarded the damaged part already (super convenient 🤔). This is inexcusable as well! At the time the only person I could air my grievance to was a service manager on loan from Gebhardt Volkswagen. Come to find out there was no service manager and there was no GM at this location. In March I did return to have the correct instrument cluster installed but during diagnostic another part in the steering column needed to be replaced. I was notified that this part would be on back order as well, and would be there within 1 month. I was told by the new service manager that they would call me when the part comes in. I advised of my schedule and that this would be fine but 2 months later haven't heard anything. I even called and left a message for the service manager directly since the service writers at this location have a terrible track record when it comes to follow-up. It's been 5 days and still haven't heard from the service manager Jonathon. While I understand that Monday was a holiday, that doesn't excuse Thursday, Friday AND Saturday as contact days. At this point I'll be making my second complaint to BMW about this Gebhardt BMW, and will also be filing a complaint with the Dealer board and the CO AG. If I could I’d give this place a 0 star rating. More

Reached out to buy a used BMW on the lot. Dragged me around for a few days, finally ran my credit and gave me the trade-in appraisal I had asked for a few days prior. 2 Minutes after sending me a financ around for a few days, finally ran my credit and gave me the trade-in appraisal I had asked for a few days prior. 2 Minutes after sending me a financing proposal, I am informed that the car needs a fuel pump and steering rack, which would be $5900 extra. Emailed used car sales manager Tom Gebhardt twice, with no response. Was hung up on when I called for him. Dallas Huber was the salesperson, and gave very little updates and it felt like I had to pry for the sale as if they don't want my business. In the end I ended up at another dealer that financed me, appraised my trade, and drove off the lot all within 3 hours on the same day I arrived. Gebhardt BMW is great on the service side...maybe don't trust them with your business on a vehicle purchase. More

I used to love this dealership until I bought out my lease. I was pressured into buying the windshield and extended warranty. I was not told the windshield warranty was with an outside company and when lease. I was pressured into buying the windshield and extended warranty. I was not told the windshield warranty was with an outside company and when I needed it I was denied coverage since I reported the damage too late, xxx. The two year extended warranty was actually only 11 months as it was based on some other date not the date I bought it. Totally up sold and spent $2,000 for nothing I could use. Finance department sucks. Some very nice people work there however. I feel very disappointed and let down. We have purchased 3 cars there over the years and will not go back. Tried to call finance for feedback 3 times and phone rang over and over with no voicemail jeez More