Gay Buick GMC

Wouldn't negotiate then dropped price right afterwards I emailed Gay Buick that I was interested in one of their past-year, new vehicles. The sales person emailed me back with a quote that was $1400 higher I emailed Gay Buick that I was interested in one of their past-year, new vehicles. The sales person emailed me back with a quote that was $1400 higher than what was already listed on the internet! When I informed him of the internet price, he dropped the quote down to the internet price. When I informed him that there was at least a $2500 difference (increase) in his quote and a competing dealership's quote (taking into account the differences between the vehicles), he told me that he couldn't lose that much money and was not that desperate. The $2500 was 8% of the MSRP of $30,000. He wouldn't drop the price a penny. I informed him that I was going to go with the competitor's vehicle even though I liked his better, due to the large price discrepancy. Six weeks later, he dropped the price $2000. So much for not being that desperate! More

Excellent I came into the dealership and came out a very satisfied person. I had a 2011 GMC in mint condition and I only went to browse the new 2016 models, ye I came into the dealership and came out a very satisfied person. I had a 2011 GMC in mint condition and I only went to browse the new 2016 models, yea right!!! I came out with a 2016 GMC crew cab fully loaded very satisfied. I am very happy and can't believe the great service I received at the facility. Can't wait for another purchase in the future. More

Treated Like Family at Gay GMC I can't say enough good things about Gay GMC. In 2012 I bought my 2012 Acadia, everyone was so helpful. When I returned 3 years later, they remembered I can't say enough good things about Gay GMC. In 2012 I bought my 2012 Acadia, everyone was so helpful. When I returned 3 years later, they remembered me and I recognized most of them. It felt like family. They helped me find my new 2016 Acadia, which I LOVE! I'll be returning for years to come. Thanks Guys! More

once your name is on the dotted line thing change! Everyone was attentive and responsive until my son signed the paperwork. We noticed a problem with the brakes prior to leaving the dealership and poi Everyone was attentive and responsive until my son signed the paperwork. We noticed a problem with the brakes prior to leaving the dealership and pointed it out to one of the sales managers that was helping us. He claimed it was because the truck had been sitting on the lot. (we found out later the truck had only been on the lot a week). We questioned this again and he assured me that because the vehicle was checked under their certified pre-owned program that there wasn't anything wrong with the brakes. WRONG! We have been told by a reputable mechanic that the rotors are warped, and of course now being told this isn't covered by the wonderful certification program. On top of that, one of the tires had a 3 inch nail in it and a quarter size chunk of rubber missing. This could only be seen when under the truck looking at the inside of the tire. The used car sales manager claimed I\we did the damage, even though we brought the truck back to him the next day demanding they replace the unsafe tire. He was very unprofessional to the point of being rude - even walked away saying he wasn't going to stand outside while we were kicking and screaming. The only thing that was a positive about this situation was that Mr. Billy Moore got involved when the used car manager asked his opinion about the tire. Mr. Moore said that the tire very well could have been that way when we left the lot and suggested that they simply replace the tire with one of similar condition. Mr. Moore actually took over the situation and assured the tire was replaced and that our issues were addressed. The used car sale manager needs to take some lessons in customer care from Mr. Moore. We have called and emailed the dealership and no responses. My son works out of town so we couldn't return to the dealership after finding out about the brakes, but we will be there as soon as he gets back home. I am very disappointed in how things changed after my son's name was on the contract. Now no ones wants to deal with the problems - BUYER BEWARE Leigh Ann Adams More

sales Amy did a great job was a reap good experience thru the whole process.had no issues was introduced to gm and to the service dept. Amy did a great job was a reap good experience thru the whole process.had no issues was introduced to gm and to the service dept. More

Very quick and efficient Outstanding group of people, going above and beyond to please your needs. Very informative and friendly, know their business very well. Thank you v Outstanding group of people, going above and beyond to please your needs. Very informative and friendly, know their business very well. Thank you very much! More

easy…pleasant…enjoyable… I have bought other cars and trucks from Gay Family Auto. Kevin Lardie, and Billy Paultz are the best in the car business to work with on buying a new I have bought other cars and trucks from Gay Family Auto. Kevin Lardie, and Billy Paultz are the best in the car business to work with on buying a new car or truck. They had to locate a truck for me. Billy drove a long ways to bring my new truck back to the dealership. Derek Joiner was also very helpful in locating my truck. The delivery instructions of the truck with all of the options and features was great! Billy did a super job explaining how everything worked. I have a co worker that is looking for a new truck, and he is going to call Billy soon to help him. More

New Truck Great customer service thanks Monte Campbell and the rest of the team at Gay Buick GMS. I would definitely recommend this dealership if you are lookin Great customer service thanks Monte Campbell and the rest of the team at Gay Buick GMS. I would definitely recommend this dealership if you are looking for a vehicle. More

Fantastic Truck Thanks to Larry and the finance guys at Gay got me in and out in the perfect truck I couldn't be happier with my purchase and the way I was treated! Thanks to Larry and the finance guys at Gay got me in and out in the perfect truck I couldn't be happier with my purchase and the way I was treated! More

Awesome Service Both me and my son got new vehicles. Stacy Evans worked hard to make the deals like we wanted!!! 2 very satisfied car owners!!! Thank you Stacy and Ga Both me and my son got new vehicles. Stacy Evans worked hard to make the deals like we wanted!!! 2 very satisfied car owners!!! Thank you Stacy and Gay Buick GMC More