Gay Buick GMC

Outstanding Monte was very helpful and knowledgeable. He provided excellent customer service. He ensure me that I would not be at the dealership all day. In th Monte was very helpful and knowledgeable. He provided excellent customer service. He ensure me that I would not be at the dealership all day. In the past I have spent seven hours + at a dealership. Monte guided me through the process with ease. Thanks Monte! More

Great Service! I've always bought my cars from Gay, I mean for 30 years!! Great service Friendly atmosphere! Always willing to meet the needs I have. Love the follo I've always bought my cars from Gay, I mean for 30 years!! Great service Friendly atmosphere! Always willing to meet the needs I have. Love the follow up!! More

Great price Great Truck! Awesome Byron took great care of me. I got a great deal a 2013 GMC SIERRA 1500 4X4 SLT I Love this truck looks brand new im still trying to figure o Awesome Byron took great care of me. I got a great deal a 2013 GMC SIERRA 1500 4X4 SLT I Love this truck looks brand new im still trying to figure out how to work all of the options on this truck it has so many. Thanks again More

new truck I like my new truck and my sales man Richard helped me get the deal I needed to buy the truck thanks for the help I like my new truck and my sales man Richard helped me get the deal I needed to buy the truck thanks for the help More

New Customer Experience Family owned..It shows...From sales to the most expedited finance paper work I have ever seen. I was in and out in 30 mins with the keys in hand. Imp Family owned..It shows...From sales to the most expedited finance paper work I have ever seen. I was in and out in 30 mins with the keys in hand. Impressed!! Thanks Eddie and Clint. More

Wouldn't negotiate then dropped price right afterwards I emailed Gay Buick that I was interested in one of their past-year, new vehicles. The sales person emailed me back with a quote that was $1400 higher I emailed Gay Buick that I was interested in one of their past-year, new vehicles. The sales person emailed me back with a quote that was $1400 higher than what was already listed on the internet! When I informed him of the internet price, he dropped the quote down to the internet price. When I informed him that there was at least a $2500 difference (increase) in his quote and a competing dealership's quote (taking into account the differences between the vehicles), he told me that he couldn't lose that much money and was not that desperate. The $2500 was 8% of the MSRP of $30,000. He wouldn't drop the price a penny. I informed him that I was going to go with the competitor's vehicle even though I liked his better, due to the large price discrepancy. Six weeks later, he dropped the price $2000. So much for not being that desperate! More

Excellent I came into the dealership and came out a very satisfied person. I had a 2011 GMC in mint condition and I only went to browse the new 2016 models, ye I came into the dealership and came out a very satisfied person. I had a 2011 GMC in mint condition and I only went to browse the new 2016 models, yea right!!! I came out with a 2016 GMC crew cab fully loaded very satisfied. I am very happy and can't believe the great service I received at the facility. Can't wait for another purchase in the future. More

Treated Like Family at Gay GMC I can't say enough good things about Gay GMC. In 2012 I bought my 2012 Acadia, everyone was so helpful. When I returned 3 years later, they remembered I can't say enough good things about Gay GMC. In 2012 I bought my 2012 Acadia, everyone was so helpful. When I returned 3 years later, they remembered me and I recognized most of them. It felt like family. They helped me find my new 2016 Acadia, which I LOVE! I'll be returning for years to come. Thanks Guys! More

once your name is on the dotted line thing change! Everyone was attentive and responsive until my son signed the paperwork. We noticed a problem with the brakes prior to leaving the dealership and poi Everyone was attentive and responsive until my son signed the paperwork. We noticed a problem with the brakes prior to leaving the dealership and pointed it out to one of the sales managers that was helping us. He claimed it was because the truck had been sitting on the lot. (we found out later the truck had only been on the lot a week). We questioned this again and he assured me that because the vehicle was checked under their certified pre-owned program that there wasn't anything wrong with the brakes. WRONG! We have been told by a reputable mechanic that the rotors are warped, and of course now being told this isn't covered by the wonderful certification program. On top of that, one of the tires had a 3 inch nail in it and a quarter size chunk of rubber missing. This could only be seen when under the truck looking at the inside of the tire. The used car sales manager claimed I\we did the damage, even though we brought the truck back to him the next day demanding they replace the unsafe tire. He was very unprofessional to the point of being rude - even walked away saying he wasn't going to stand outside while we were kicking and screaming. The only thing that was a positive about this situation was that Mr. Billy Moore got involved when the used car manager asked his opinion about the tire. Mr. Moore said that the tire very well could have been that way when we left the lot and suggested that they simply replace the tire with one of similar condition. Mr. Moore actually took over the situation and assured the tire was replaced and that our issues were addressed. The used car sale manager needs to take some lessons in customer care from Mr. Moore. We have called and emailed the dealership and no responses. My son works out of town so we couldn't return to the dealership after finding out about the brakes, but we will be there as soon as he gets back home. I am very disappointed in how things changed after my son's name was on the contract. Now no ones wants to deal with the problems - BUYER BEWARE Leigh Ann Adams More

sales Amy did a great job was a reap good experience thru the whole process.had no issues was introduced to gm and to the service dept. Amy did a great job was a reap good experience thru the whole process.had no issues was introduced to gm and to the service dept. More