Gault Chevrolet

Last Straw After nearly 13 years of being a loyal customer and having all our service done at Gault; their thanks to us was to make up some new rule, or enforce After nearly 13 years of being a loyal customer and having all our service done at Gault; their thanks to us was to make up some new rule, or enforce some old rule that we were never informed about and was never an issue in the past, and refuse to honor their commitment (tires for LIFE) to us? And this after we continued to take our vehicle there even though they charged us over $1600.00 for two failed attempts to solve the check engine light, that is still on to this day. This also after they broke one of the pressure sensors during another tires for LIFE service session, and refused to fix it. And also after they tried to pass off Cooper tires on us every time we took the vehicle in for tires for LIFE, rather than the Michelin tires that the deal was for. (Even going so far, one time, as to put the Coopers on, then tell us we had to bring the car back two days later to get the proper tires on.) And also after failing to remove the old oil filter gasket during an oil change, which caused a massive leak and required me to fix it myself along side a road. I would also add that this vehicle was in for tires for LIFE (and an oil change) few months ago, and we were told that the tires weren't (quite) ready yet. This would have been a good time for them to have mentioned an alignment being needed; not that we didn't ALWAYS say "and anything else that may be due for the tires for LIFE program" every time we took it in. I grew up with a car salesman for a father, and his favorite saying was that "a salesman can sell the first car, but it is the service department that will sell", (or not), "all the others.) Interestingly, we are actually in the market for a new truck; can you guess where we absolutely will NOT be looking? More

New traverse lease Just 6 months after leasing our Traverse from Gault it was totaled in an accident. The staff were wonderful helping us through this difficult time. Ri Just 6 months after leasing our Traverse from Gault it was totaled in an accident. The staff were wonderful helping us through this difficult time. Ricky Chesebro found us another Traverse with the options we wanted at the price we could afford. He is an awesome salesman. We look forward to dealing with them in the future. Thank you Gault and Ricky! More

Service Nick in the service was extremely friendly and helpful! Thanks again for all the help. I will be a returning customer, and spread the word on the exce Nick in the service was extremely friendly and helpful! Thanks again for all the help. I will be a returning customer, and spread the word on the excellent customer service More

Picking up a new car! Ricky C. was great as was the whole team of people. Very happy with everything. All very friendly would recommend them highly.Very happy with the expe Ricky C. was great as was the whole team of people. Very happy with everything. All very friendly would recommend them highly.Very happy with the experience. More

Great salesman ship our salesman Ricky C was great Ricky C has great knowledge of the Silverado and he made sure I we got the right truck for what we were looking for thank you to him and Gault Chevrol Ricky C has great knowledge of the Silverado and he made sure I we got the right truck for what we were looking for thank you to him and Gault Chevrolet More

Good Service Always trustworthy, friendly, and thorough. Scheduling of appointment was done online and was effortless. A phone call following completion of the w Always trustworthy, friendly, and thorough. Scheduling of appointment was done online and was effortless. A phone call following completion of the work apprised me of the outcome. Keep up the good work! More

Unscheduled Service Visit I called my Service guy, Joe Andrews, yo see if he could squeeze me in -same day- to chk a light and do an oil change. No problem. I love these guys. I called my Service guy, Joe Andrews, yo see if he could squeeze me in -same day- to chk a light and do an oil change. No problem. I love these guys. More

Very happy with accident damage repairs The team at the Gault Chevrolet Body Shop were outstanding! They were very friendly, courteous, helpful, and professional. The service for my car was The team at the Gault Chevrolet Body Shop were outstanding! They were very friendly, courteous, helpful, and professional. The service for my car was completed when they said it would be. The workmanship for the repairs was of the highest quality. I was very pleased with the results. I recommend this team to everybody! More

Lack of GM upgrade knowledge, not once, twice same issue My wife and I dropped off my 2012 Sierra to have it upgraded to have remote start. I had already had it to you folks once before approximately 1 year My wife and I dropped off my 2012 Sierra to have it upgraded to have remote start. I had already had it to you folks once before approximately 1 year ago for the same thing. At that time I was misinformed about the process. I was told the first time that all I needed were new FOBs. I purchased them and found out that there is a bypass module or something of the sort that was required, It was at that time around 200.00. So when my wife wanted to get the complete system installed she contacted you folks and set up an appointment to get it installed. I went with her to drop the truck off. I specifically told the gentleman handling the matter that is was more than just reprogramming the FOBs . Well guess what. My wife and son stopped by to pick up the truck and was told that just reprogramming the FOBs wouldn't work. So, first time 'shame on me for not totally researching the option. I paid. Now, They have charged my wife labor to have nothing done. And she ordered the kit that is now just a hair under 300.00. I actually work for the Matthews boys. So I called them up and said that the kit would be around 225.00. Where is the disconnect. Are these folks getting paid commission. If they are they are abusing the customer. I actually have visited your Toyota dealership in the past month (sales man Bill Gazdik). I was going to purchase either a new Rav4 or Camry by year end. FORGET THAT!!!! Please tell Bill sorry. More

Fast and easy Bade was the salesman and he helped me get just what I was looking for. Over all everything went very well and I was very satisfied with my dealer. Bade was the salesman and he helped me get just what I was looking for. Over all everything went very well and I was very satisfied with my dealer. More