Gault Auto

The biggest liers on earth, starting with the managers Had the truck in for service, got it back with damage to main components. Their favorite lie is" they didn't touch that part". They do the lowest qua Had the truck in for service, got it back with damage to main components. Their favorite lie is" they didn't touch that part". They do the lowest quality repair work I have seen. I had to visit them three times for a leaky tire, on a vehicle that I bought from them. They were even selling it with the tire sitting flat. It looks to me they are taking advantage of old people, and they treated me like like I could be fulled on any matter regarding the work that they did on the vehicle. More

THE WORST CUSTOMER SERVICE I brought my 2014 Toyota Corolla in to have a screw taken out of my tire, and have the tire patched. After calling and being told to come right down a I brought my 2014 Toyota Corolla in to have a screw taken out of my tire, and have the tire patched. After calling and being told to come right down and we will get you right in, the women in the service center told me my appointment was the next day, and she woukd see if they could fit me in. After figuring out I had been told to come in she kneeled down next to my tire with me and visually saw the screw and told me "its a screw in the top of your tire we can patch it." Confirming there was a screw I left and returned to work, just to receive a call an hour later. It was the Gault Toyota service center telling me they had found an "Allen wrench" that had punctured my tire and that the whole was to big and could not be plugged or patched. I left work and returned to Gault Toyota to visually re inspect my tire. Upon entering the service center I inquired as to how myself and the employee had both seen a screw and now there was an allen wrench. The same employee that told me she also saw a screw and that my tire coukd be patched was now lying and telling her boss she had never said that to me. After calling her out and trying to talk to the gentleman working with her, who did not make eye contact with me once, I asked to speak to a sales manager. I explained to him that for the four months I had owned the car I had called my Salesperson 6 times and had not heard back onc,I had been lied to by a employee, and disrespected by the gentleman who could not make eye contact with me, he simply said he was sorry and that there was nothing he could do. At this point I asked to speak with the owner of the business Connie Gault who was in a meeting with Toyota. When I told the sales manager that I was extremely familiar with Toyota, and there practice of Kaizen which is a focus on customer service, and quality control the sales manager became very nervous looking. He left and returned a few moments later with the Owners husband Bob Gault who I went threw bit by bit all the terrible customer service I had received. His answer for me was "as far as ypoor salesman not returning your call im sorry. And as far as the gentleman not looking you in the eye, I apologize. But as far as you telling me the women lied to you I DONT CARE." Not something you expect to hear from the owner of a fairly reputable business. Needless to say this dealership is doing some shifty, things lying, and trying to paella a tire, and treating me like im a liar instead of the employee who actually lied! DO NOT BUY A VEHICLE FROM GAULT TOYOTA YOU WILL NOT LOVE THE FEEL OF YOUR GAULT TOYOTA DEAL. More

I went in to ask about a deal I saw on their website regarding leasing a Avalon. The salesman disregarded me and stated "oh we don't go by what's online." Why advertise it then?! Awful! I then asked thi regarding leasing a Avalon. The salesman disregarded me and stated "oh we don't go by what's online." Why advertise it then?! Awful! I then asked this same gentleman if he could show me some hybrid civics to which he replied, "we don't have any here." The second I walked out I saw 2 in the lot. Totally incompetant. Sales staff make or break a dealership, and I am definetly not giving them my business after being treated like that. I'd never go there again. More

Went to Gault after having a hard time at Jack Sherman. They wouldnt even let me take the numbers home for the Camry I wanted because "I will just take them to another dealership". So I asked around and wa They wouldnt even let me take the numbers home for the Camry I wanted because "I will just take them to another dealership". So I asked around and was told to go to Gault. What a breath of fresh air. The salesman took his time and showed me all the features on the new Camry. I was surprised when Gault discounted the car without haggling and offered me more on my trade than Shermans did. When I told them I wanted to think about it for a night they didnt try to pressure me into a sale, and they let me take the numbers home to look things over. I would recomend Gault to anyone and will buy my next car from them. Thanks!   More

Parts needed, had to be ordered Gault wont call to notify status of job . you have to call and wait until some body figures out what going on.you're ignored while waiting for some one to speak to about the j status of job . you have to call and wait until some body figures out what going on.you're ignored while waiting for some one to speak to about the job at the service department my average wait was 15 t0 20 minutes.The service person said he would order parts but two days later i havent heard anything! A 2011 car shouldnt take a week to repair.I love your sales people but your service really stinks Ill buy from some one else in the future More

I'm very skeptical when it comes to car buying. When I went to Gault everyone was very friendly. I was greeted right away and introduced to Debbie Federowicz. Debbie was very helpful and worked to get me went to Gault everyone was very friendly. I was greeted right away and introduced to Debbie Federowicz. Debbie was very helpful and worked to get me to the price I needed to be at. I would recommend Gault Toyota to anyone! Thank you for making the car buying experience a great one! More

Had a pleasant and stress free buying experiance at Gault! Renae made the buying experiance wonderful. Great Job. First time I was ever intoduced to the service department when I bought a car. I wi Gault! Renae made the buying experiance wonderful. Great Job. First time I was ever intoduced to the service department when I bought a car. I will definately refer more people to this dealership and buy many more cars there. More

I went to Gault Toyota hoping I could purchase a decent used car. They helped me to find financing for a brand new Matrix that beat out the used-car financing I was offered at other dealerships. They ans used car. They helped me to find financing for a brand new Matrix that beat out the used-car financing I was offered at other dealerships. They answered all questions about my vehicle and helped me pick the one that best suited my job and on-the-road lifestyle. At no point did they try to push me into a quick sale. I was given the opportunity to test drive as many cars as I wanted, and once I made the decision it was one of the easiest purchases I have ever experienced! Everything was done for me and I was called when it was time trade in my car and drive happily away. My boyfriend was ready to purchase a used car at another dealership, but I convinced him to talk to my salespeople, Renae Taylor and Dave Patterson. They helped him to get an amazing financing package on a new Yaris, and he also loves his car and loved the experience. I would happily recommend Gault Toyota, and the salespeople Renae & Dave, to anyone looking for a new or used car. And when it's time for a trade-in i will be a repeat customer! More

I recently purchased my brand new toyota camry from Gault Toyota in Endicott. The people at this dealership were amazing. Especially Renae. I had gone to multiple other dealerships in this area and others an Toyota in Endicott. The people at this dealership were amazing. Especially Renae. I had gone to multiple other dealerships in this area and others and Gault was by far the best. Renae got me an amazing deal on my new campy and everyone I worked with throughout the whole process were extremely patient while I took my time to find the right car for me. Go to Gault! And visit Renae!! You won't regret it, I know I don't! More

These people lie and lie and lie and lie!!!!! Oh and they sell junk cars and do nothing to fix. DONT BUY HERE unless you like being lied to and ripped off. Connie lies when she tells you that your going to l sell junk cars and do nothing to fix. DONT BUY HERE unless you like being lied to and ripped off. Connie lies when she tells you that your going to love the feel of a gault toyota deal. In fine print she never tells you vasiline is not included in the price!!!!!!! More