Gault Auto

Charged for something not needed Brought in for NYS inspection and was told I had a twisted brake line and it would not pass inspection. I asked for pictures and they sent them so I f Brought in for NYS inspection and was told I had a twisted brake line and it would not pass inspection. I asked for pictures and they sent them so I forwarded them to NY DMV and called them. They told me they felt it was not something that should fail inspection but I had it done anyway. The cost was $50 and it wasn't worth having to take to another shop. After getting it home there was a terrible sound coming from back wheel. Called up and talked to Holly in service and she was very rude to me. I called back and asked to speak to the General Manager and am now awaiting his call back. Complete lack of professionalism from everyone so far. More

Lease a RAV4 Our sales person Don was very nice, polite and helpful. No hard sales pushed on us. Even when dealing with the other gentlemen. They offered explaine Our sales person Don was very nice, polite and helpful. No hard sales pushed on us. Even when dealing with the other gentlemen. They offered explained but never once did we feel pressure. They also had a great and affordable deal. More

Very helpful and knowlegeable. This was our first experience with dealing with Gault, It was very pleasant and easy. Our salesperson, Renee Watson was knowledgeable and accommodat This was our first experience with dealing with Gault, It was very pleasant and easy. Our salesperson, Renee Watson was knowledgeable and accommodating. We look forward to continuing our relationship with them. More

Friendly and Helpful Sales and Finance Staff I have bought a few cars from Gault Toyota and each time was easy and painless . Our salesman and finance guys were awesome, they went above and beyon I have bought a few cars from Gault Toyota and each time was easy and painless . Our salesman and finance guys were awesome, they went above and beyond to make sure we were happy. More

Friendly Sales Staff and knowledgeable and efficient service I have lease 2 RAV4s and purchased 2 since 2007. My daughter has also purchased 1 2013 RAV4 and 1 2015 Highlander from Gault. I cannot give higher a I have lease 2 RAV4s and purchased 2 since 2007. My daughter has also purchased 1 2013 RAV4 and 1 2015 Highlander from Gault. I cannot give higher accolades for Sales, Service, Parts and Management. They are great people to work with and make car buying a pleasure. More

Purchased 3rd RAV4 I have had great service. I always check with other dealers but Gault has given me my best deal I went to another Toyota dealer interested and never e I have had great service. I always check with other dealers but Gault has given me my best deal I went to another Toyota dealer interested and never even got a call back More

Professional excellence. i had purchased a used car from another local dealer, because of the horribly and deceitful customer device I returned the car and voided the contract i had purchased a used car from another local dealer, because of the horribly and deceitful customer device I returned the car and voided the contract in less than a week. However from the minute I started looking at Toyota Gault I was greeted with genuine friendly and professional service. a few days later I was was pleased with how quickly the loan and leasing dept got me into a 2016 Scion, which I LOVE!!! More

Pathetic service and service dept. It was a horrible experience. I found a 2011 Certified 4Runner and flew from Arkansas to New York. Their 160 point checklist was a joke. The car I It was a horrible experience. I found a 2011 Certified 4Runner and flew from Arkansas to New York. Their 160 point checklist was a joke. The car I came in to buy wasn't ready (cross bars and mud flaps ordered that I confirmed were installed on Friday, weren't on) and took 1 hour. The first test drive we got 1/2 block on the "certified" 2011. It had clunking noise which became a 3 hour brake repair. During this 3 hour repair I found a $3500 body repair on the "non-wrecked" and "clean" car-fax report. The repair had been done at the dealership which is inexcusable. The next test drive (I was sent out alone, which is ludicrous after everything that's occurred) and within 2 blocks, I heard a humming come from the rear. The mechanic went out with me and heard it also. After over 2 more hours, determined it needs a new rear end. No parts to complete repair within a reasonable distance. Ultimately I was forced into a 2015 which wasn't what I had budgeted for. Their take will be that they made a concession in the price to 30,000 and while I respect that, I didn't want a new vehicle for multiple reasons and spent 8000 more than the 2011 I budgeted for. I was told the running boards, which were a must have from the first call, couldn't get done because the accessory installer had already left. I even listed it on the paper for what was still due. No follow up from the dealership. I called 2 weeks later, was referred to GM. I called last week to follow up, spoke with Shawn and he promised a call that afternoon. It took 6 days and a call to Toyota corporate to get a call back. One of the comments made was that the tech who checked it out wasn't there any longer. I really don't care. If he did shoddy work, then recheck everything he touched. There was no reason for the dealership to not know about the wreck. I was in the showroom from 9:30a until almost 8p. Lack of follow up by GM and salesman to ensure parts had been installed properly. I specifically asked if he had had this vehicle out and everything worked properly. It was a horrible experience to someone who came in as a loyal Toyota owner. Moral: Buy somewhere else (but run, don't walk). More

Consistently Excellent I bought my first Toyota in 2006. Rav4. We (my daughter and I ) were treated with respect and even were allowed to bring my Golden for a test drive I bought my first Toyota in 2006. Rav4. We (my daughter and I ) were treated with respect and even were allowed to bring my Golden for a test drive on a rainy nasty day. (Suburu wouldn't let me bring the dog...!) I've used their service dept. and bought 2 more vehicles with them and ALWAYS have been treated with professionalism and friendship. (They even remember the dog!) Nice people, good service and the cleanest, best run Service Dept. I have ever seen! More

Love my Venza I was looking for a new vehicle for my soon to be son. I needed something with a large enough back seat for a rear facing car seat. I looked at many d I was looking for a new vehicle for my soon to be son. I needed something with a large enough back seat for a rear facing car seat. I looked at many different vehicles at a few dealerships in town. From the first second I walked in to Gault Toyota I felt at home. Everyone was friendly and my salesman Dave helped me find the perfect vehicle. The Toyota Venza. They gave me a great trade in on my current Camry and spent extra time with my wife and I to go over the new car. The dealership was also very clean and they even had a the car inside covered when I picked it up. From now on I will be buying all my vehicles from Gault. More