Gault Auto Sport BMW

Happy owner Love Gault BMW. Highly recommend. Always deal with Bogey. Bob Shea is awesome in service, always takes excellent care of my needs. My favorite pla Love Gault BMW. Highly recommend. Always deal with Bogey. Bob Shea is awesome in service, always takes excellent care of my needs. My favorite place More

A straight forward, respectful transaction. I have been buying cars for 35 years. As a female in my fifties I have had a wide range of experiences while looking for a vehicle, many left me angry I have been buying cars for 35 years. As a female in my fifties I have had a wide range of experiences while looking for a vehicle, many left me angry and disappointed. The recent purchase at Gault BMW of a 2016 Subaru Crosstrek hybrid was a pleasure. From start to finish my buying experience was straight forward, stress free and I left feeling respected and happy about paying a fair price for the car I wanted. More

Poor sales and poor service I bought a 328XI. It was used with lower mileage however, it has been nothing but a nightmare since my purchase. I was charged for ignitor issues that I bought a 328XI. It was used with lower mileage however, it has been nothing but a nightmare since my purchase. I was charged for ignitor issues that were to be covered under warranty. I was charged because the mechanic wasn't knowledgeable enough to know that they were under warranty. Originally he only replaced one. I had to take the car back to have the others replaced. I was promised a refund. After two months of numerous calls and the runaround, the dealership finally reimbursed me. The computer has not worked properly since the day of purchase. Sometimes it will read brake on when it clearly isn't. Other times it says I am in 4 wheel drive or that, I need maintenance right after the car has been serviced. Fasten seatbelt light comes on even when you are wearing it. There is a scrape on the passenger's door handle which someone tried to cover up white out. The service department is a useful as a hemorrhoid. If you call or email the sales department, don't expect a call back right away. I grossly overpaid for the car. I should have known better. Where I stand right now, I can afford to drop the car off on their lot and wash my hands clean of it. I wouldn't send my enemy to Gault to purchase a car. Extremely pissed off. Lisa Zemgulis More

Gault People are People of their word. I live in both Maryland and Pennsylvania. When we were shopping for my wife's car we were hesitant to go as far as NY because of having the fear of i I live in both Maryland and Pennsylvania. When we were shopping for my wife's car we were hesitant to go as far as NY because of having the fear of issues that needed addressed by the dealership. After speaking with Bogey on the telephone we decided to make the trip up to look at a particular car. We ended up purchasing the car, certified Used, that day and still had reservations/concerns that it was so far away if we had an issue. Before leaving with the car we noticed the AC wasn't blowing cold air. Bogey sent it to service and they added a tad bit of Freon and we had ice cold air. I raised the concern that cars don't "burn/use" Freon and Bogey assured us we had is word and they would back the car. Obviously we had reservations but I trusted him at his word, which is very rare for me because unfortunately many dealerships out there are not trustworthy. A little over a year later, and although still under CPO warranty, the AC stopped putting out cold air. We took it to a local BMW dealer for service thinking we would only be on the hook for $50 deductible. They evaluated the car and said the issue wasn't covered under warranty as there was a hole in the condenser that they feel may have been caused by a stone being kicked up and hitting it???!?! Now I certainly didn't agree with that finding and was faced with a bill of over $1000. Knowing we didn't get anything in writing about the existing issue with the AC I called Gault and spoke with Bogey. To his credit he remembered us, even though I'm sure he's had hundreds of customers since, and remembered our bringing the AC issue to his attention the day we bought the car. He told me he would confer with his Manager and get back to me as soon as possible. The next day he called and told me they would take care of the issue, no further questions asked. Our car has been fixed and we were not thrown into a position where we had to fight for what was right. Gault earned our business when we originally purchased the vehicle and has forever earned our respect with the way they have treated us since the sale. It would have been too easy for them just to turn their backs on us especially since we are from so far away with great unlikelihood of purchasing there again. We were treated like we are valued and because of that we will absolutely including them in our future searches for vehicles. The fairness and treatment we have received is hard to find anymore and we will happily make the journey back. Thank you Bogey, and all the others at Gault, for reminding us that there are still companies out there that value a handshake and are trustworthy. Phil and Amy Tonelli More

I'd stay away from their "service" whenever I can Made online service appointment, requested a loaner. The same day received an acknowledgement and a few days later - confirmation. Called on the day o Made online service appointment, requested a loaner. The same day received an acknowledgement and a few days later - confirmation. Called on the day of the appointment to confirm. First attempt had me on hold for 20 min, had to hang up. The second attempt had me forwarded to answering machine. Upon arrival, they asked my name, said they don't see any appointments, no loaners available, suggesting that I come next day or make an appointment. No problem, I can leave the vehicle, do it whenever, just help me get home now - the response, as if it was pre-recorded - "no loaners available". What??? After TWO confirmations? Do I have to just keep leaving work until THEY find it convenient??? What a nice treatment after spending over $200k in BMW vehicles at the very same dealer! [censored] More

Terrible BMW Service I have owned my BMW for less than a year. During the past 9 months, my car has been in for service 6 times. I have had rough idling issues, bad ignito I have owned my BMW for less than a year. During the past 9 months, my car has been in for service 6 times. I have had rough idling issues, bad ignitors, computer issues, a power window issue, and a trunk that would not close. My idling issue was not properly addressed the first time so, I had to return. It was supposed to be under warranty however, I was charged. I was told I would receive a refund by check in the mail. It has been a month and no check. There were 2 occasions on which I left messages for the service dept. I did not receive a return call. I had to call back. When I purchased the car, I was told that, whenever I brought in in for maintenance, they would wash my car. It never happened. Please. Read all the reviews before, you decide to visit. More

Fair long-distance purchase experience We completed a long-distance used car purchase with Chris Aponte of Gault Auto Sport. Chris was very responsive in answering questions and did a grea We completed a long-distance used car purchase with Chris Aponte of Gault Auto Sport. Chris was very responsive in answering questions and did a great job of communicating the condition of the car. The transaction was completed smoothly and the car was in great condition when it rolled out of the transporter trailer. Update Jan 2018 - Minus two stars for Gault Auto Sport not filling in their portion of the title transfer - twice! The first title I received from them was just sent without any signatures. I sent it back to them overnight and asked that they complete and notarize their signature. I got it back with the notary signature but not the seller's (Gault BMW). Needless to say, I waited 30 minutes in the tag office and didn't get my tag because of their oversight again. Now, I have overnighted it to them a second time ($90 in FedEx fees so far) in the hopes that they will finally get it right. More

Just awful service! The BMW service department is probably the worse service Dept. that I have EVER been to. They rarely answer the phone, are slow as heck and SO overly The BMW service department is probably the worse service Dept. that I have EVER been to. They rarely answer the phone, are slow as heck and SO overly priced. I had my oil changed and next thing you know, I need front brakes and pads for $750. Are you kidding me! Nobody answers the phone between noon and 1pm. You go in for one thing to be fixed and next thing you know there are 2-3 more things they say needs to be fixed. a former employee told me that they fabricate things so make more money! Just awful! More