Gaudin Porsche of Las Vegas

Outstanding customer service My Cayenne picked up a nail while driving to Las Vegas from Reno on a Sat. afternoon. I made an appointment to bring my car in 1st thing Monday to hav My Cayenne picked up a nail while driving to Las Vegas from Reno on a Sat. afternoon. I made an appointment to bring my car in 1st thing Monday to have tire checked & nail removed to see if it had punctured the tire. We had not lost any air but didn't want to take a chance on return trip with nail. Keith your service advisor came an met us when we pulled in. After we explained the problem, he asked if we were going to wait for the repairs. Keith informed us that he would try to expedite our service & repair so we could start our trip home as quickly as possible. When he learned that tire was punctured, Keith made numerous attempts to contact the Reno dealership to ascertain what company provided the road hazard warranty. He was unable to reach an advisor before the service was done, so he offered to hold the damaged tire in order to be able to help facilitate the hazard refund. It was resolved today with Keith's help and his willingness to go the extra step. Service advisors like Keith Walton makes owning a Porsche a pleasant experience. His courteousness & professionalism is an asset to your dealership. We would not hesitate to bring any of our 3 Porsches in for service & would highly recommend your service dept. to our friends. More

Great customer experience Always helpful. They worked our arrangement with the financing and terms that were most acceptable to my needs. They took the time to make certain t Always helpful. They worked our arrangement with the financing and terms that were most acceptable to my needs. They took the time to make certain that the opportunity was a win-win for all. More

Excellent indvidualized service! I was very pleased by the overall service. These people worked together to ensure I get the vehicle I want based on my overall health needs. I origin I was very pleased by the overall service. These people worked together to ensure I get the vehicle I want based on my overall health needs. I originally drove away with a vehicle that I thought had the lumbar support,but it didn't. When I realized how much this feature means to me it was already a few days into my lease. I was not confident that my concerns would be entertained, but to my surprise they treated me even better. I am beyond greatful for the kindness these people showed me. They truly stand behind porsche values. More

BEST EXPEREIENCE. Jay Roncetti was great, Best experience ever. Thank you. make sure that i selected the right car for my need and a payment i could afford. Was very pa Jay Roncetti was great, Best experience ever. Thank you. make sure that i selected the right car for my need and a payment i could afford. Was very patient and profesional. More

Extra Effort from David Soyk David went out of his way to assist me even after the service department was closed saving me an extra trip to the dealership from southern Utah. He David went out of his way to assist me even after the service department was closed saving me an extra trip to the dealership from southern Utah. He went out of his way to make me and my wife feel comfortable and was very friendly and helpful. We had driven down from southern Utah and had looked at the hours online. However when we got to the dealership the service and parts departments were closed. He took all of our information and handled all of the first steps to getting a new key made for a car, and took care of it on Monday when the departments were back opened. We also enjoyed some barbecue that day from a dealership event. We had a great experience and are very impressed with the dealership. We appreciate David's personal touch of good service. More

Used car purchase We contacted Dan through email about a used vehicle they were selling. Dan response time was outstanding and quickly provided a very competitive rate We contacted Dan through email about a used vehicle they were selling. Dan response time was outstanding and quickly provided a very competitive rate without the typical back and forth you sometimes experience when purchasing a vehicle. Within 3 hours of our agreement on price, we had the vehicle inspected, financed, detailed, and out the door. In addition to the new vehicle, my wife even received a complementary spa treatment for our purchase. Dan and everyone else we came in contact with was GREAT. Outstanding customer service. Hight recommend. More

Knowledgeable and helpful My wife and I came into test drive a MacanS and Cayenne S. Jon was very helpful and knowledgeable. We test drove 3 cars and he help us narrow it down My wife and I came into test drive a MacanS and Cayenne S. Jon was very helpful and knowledgeable. We test drove 3 cars and he help us narrow it down to the Cayenne S. It never felt pressured or pushy. I highly recommend Gaudin Porsche of Las Vegas and Jon Capps. Top Notch experience! More

Dishonest...stay away I had a deal on a > 200,000 car, and I had put the mandatory $10,000 down, with the word NONREFUNDABLE in large print on the agreement. They took the I had a deal on a > 200,000 car, and I had put the mandatory $10,000 down, with the word NONREFUNDABLE in large print on the agreement. They took the money. 4 hours later I got a call saying they had another interested buyer, and they were going to give him a chance to bid. If you want to be lied to and screwed over, and forced into a real or imaginary bidding war on a car or an allocation AFTER you have reached an agreement and put your money down, AFTER they have made their commitment, AFTER they have told you the car is yours, then give these guys a call. The General Manager has no problem whatsoever welching on his dealership's agreements. More