Gaudin Ford

from the time i walked thru the door to the time i drive off with my new vehicle i felt as though i was at a friends home. greg anderson was my sales person hen never pressured me answered all my concerns m off with my new vehicle i felt as though i was at a friends home. greg anderson was my sales person hen never pressured me answered all my concerns made the whole process of purchasing my new focus a pleasure kenny in finance made that part of the procedure just as pleasurable. this is the first time purchasing a new vehicle and there has been many( i'm 74 yrs old) i could give this kind of review keep up the great work jim murrican More

This was the very best expsperance My wife and I ever had buying any car from any dealer in the last 30 years.We love Gaudin Ford. buying any car from any dealer in the last 30 years.We love Gaudin Ford. More

Bob was AMAZING!! He worked with us to make this an enjoyable car buying experience. He answered all of our questions as well as went above and beyond in making the process go as smoothly as possible. enjoyable car buying experience. He answered all of our questions as well as went above and beyond in making the process go as smoothly as possible. Ken in Finance was also AMAZING!! He went through all of the paperwork showing us exactly what we were getting, we also bought the extended warranty because of the way it was presented by him. We will definitely be repeat customers as well as refer friends and family. Thank you More

I went in because my airbag light was on. Cat (Service Writer) called to tell me a plug had been damaged and was not covered under warranty. I asked if it just needed to be plugged back and zip tied, she Writer) called to tell me a plug had been damaged and was not covered under warranty. I asked if it just needed to be plugged back and zip tied, she said that the whole plug had to be replaced and it would cost $115. I agreed. When I picked up my car I found that the plug had just been put back together and zip tied. I called another Ford dealership and they said that would be covered under warranty, and said Gaudin most likely charged Ford for an hour of diagnostic and was "double dipping". After complaining the General Manager said he was embarrassed and refunded my money. If you do decide to use Gaudin for warranty work make sure they don't lie and charge you extra. More

Reason for Visit: New Sales Recommend: No: Ordered a Reason for Visit: New Sales Recommend: No: Ordered a new Ford vehicle back in February 2012. I was told the car was being worked on as late as May Reason for Visit: New Sales Recommend: No: Ordered a new Ford vehicle back in February 2012. I was told the car was being worked on as late as May, June and July; delayed due to the 4wd option ordered. When I started to see them arriving at other dealers nationwide I became suspicious that there could be something wrong. Only after I went in again and spoke to upper management at the end of the final e.t.a. did they reveal the vehicle had been one of the 3,500 damaged during a Hail Storm which had occurred back on April 28, 2012. Apparently, Gaudin must be the only dealership in the country without access to newspapers, internet or television as they claimed to have no knowledge about the storm. A new one was not built though there had been ample time to do so or they were trying to piece the damaged one back together but Ford decided to scrap it in July when the Vin number disappeared from the system. I was told by the sales manager they would attempt to locate or dealer trade one the following week. Though many were listed online they said they could not locate one nor dealer trade and said I should pick up my deposit or start the process from scratch. After waiting 5+ months not to mention the cost of car rentals a complete waste of $$ and time. More

My name is Robert Sosnowski. Since i lived in las vegas i have purchased 3 cars from Gaudin ford dealership. The sales person i have worked with from the beginning was Dominic Lasala. This salesperson is the have purchased 3 cars from Gaudin ford dealership. The sales person i have worked with from the beginning was Dominic Lasala. This salesperson is the best one i ever had to deal with. For may years i have been buying and leasing fords. Working with Dominic in buying cars was a new experience. I have never had a salesperson that will explain you every single detail before buying a car also he was the only person that we could depend on in troubled times. I we needed to buy a car he was never pushy in what he wanted to sell. he always waited and asked what are we looking for and what can we afford before starting the whole process. Also when the deal was finished he still kept on calling couple times a month to be sure if we were satisfied and if not he asked what he can do to make us satisfied. I have never worked with a sales person that would deal with his clients so close on a personal level and i never regret meeting him. If anyone needs any help to purchase a car i always recommend Dominic Lasala from Gaudin Ford. Sincerely Robert Sosnowski More

be careful with these guys, I understand businesses have to make a buck but they will try to take advantage of your ignorance if you let them, I almost made that mistake, 175$ to replace my thermostat,15 mi to make a buck but they will try to take advantage of your ignorance if you let them, I almost made that mistake, 175$ to replace my thermostat,15 min and 20$ later i did the job myself. just a heads up guys, do your research More

I knew what I wanted when visiting the dealership, and from the salesman (Kyle), to the Sales Manager (Frank), then finally the Finance Manager (Jacob), my experience was top notch. I wasn't pressured in from the salesman (Kyle), to the Sales Manager (Frank), then finally the Finance Manager (Jacob), my experience was top notch. I wasn't pressured into options I did not want, and I was even offered lower finance rate after I signed on Saturday night, and came back on Monday. Jacob did some financing magic and got me a better rate, and I came in and signed the new contract -- unheard of -- usually there is a big warning, do not resign a contract, this is because most other dealerships will call you stating the financing fell through and want you to sign HIGHER rates, not this one, Jacob got me a much lower rate - top notch! Thanks to Jacob, Frank and Kyle, I appreciate all your hard work. More

Terrible!! Dangerous!! Do not get service or shop here!! Terrible!! Dangerous!! Do not get service or shop here!! I had a safety inspection performed on a car prior to purchase. I paid $929 for the inspect Terrible!! Dangerous!! Do not get service or shop here!! I had a safety inspection performed on a car prior to purchase. I paid $929 for the inspection and repairs prior to purchase. When I got my car, was missing a stud on the front wheel. (They inspected the brakes. So they pulled the wheel.) I pointed this out, I was told they did not care about it and if I wanted it fixed they would charge me the full rate for the repair. If it were not the end of the day with all other shops closed and my need to drive from Las Vegas to Salt Lake City I would have taken the car to Jiffy Lube to have them replace the stud. There are several mountain passes and canyons on that route and driving with a car like that is a bad idea. So I paid another $108 to replace the wheel stud. When I got home to my own garage and tools, I replaced the shocks and struts. I found a completely stripped stud right next to the one they replaced. They could not diagnose a broken motor mount. A simple enough task that I've done it over the phone before. These are two of many things they failed at doing properly. Poor service is one thing, but endangering people's lives is another. The only time they even bothered to do anything was when I walked on to the showroom floor and started telling people not to buy vehicles there. A Sergeant from Nellis AFB was at the salesman's desk with pen in hand ready to sign a contract and he walked from the deal. The salesman was very upset and started trying to bully me. He is lucky I was calm and he did not come any closer. The sales manager said he would try to assist me, and I think he honestly would, but was told he could not because the man walked away from buying a new truck and it cost them thousands of dollars. I plan to continue to costing them money and preventing people from risking their lives and those who are on the road near them because of this terrible dealership. More

My 2006 Superduty truck broke down on I-15 just south of Las Vegas. I called Gaudin Ford and asked if they had a diesel mechanic on duty, and if they would be able to look at my truck. They told me no probl Las Vegas. I called Gaudin Ford and asked if they had a diesel mechanic on duty, and if they would be able to look at my truck. They told me no problem as long as I showed up before 12 noon. When I arrived around 10:30 AM they told me they would not be able to look at the truck, that the diesel mechanics had left for the day.. After insisting I spoke with someone an hour prior, that told me to come on in, they said "sorry, we might be able to get to it Monday". POOR CUSTOMER SERVICE.............. This dealership obviously has internal communication issues.. More