Gaudin Ford

John worked hard to meet our price and product needs. We really put him to the test and he delivered. Eric serviced my Taurus while we were shopping for the van and was so pleasant and easy to work with really put him to the test and he delivered. Eric serviced my Taurus while we were shopping for the van and was so pleasant and easy to work with he made a huge impression on us that we bought the service plan because we know we will have all 4 of our Fords serviced at this location. Service is a clincher with us as our other experience with Ford Country was just the opposite. More

Satisfied with easy appt and no waiting. Waiting area clean and I was informed of progress . I was informed of cost. Satisfied with service and staff at gaudin ford clean and I was informed of progress . I was informed of cost. Satisfied with service and staff at gaudin ford More

Fast and friendly service! Repaired my road damaged tire, with fast and friendly service! Great guest waiting area, within a clean well kept dealership. Thanks again for your help! with fast and friendly service! Great guest waiting area, within a clean well kept dealership. Thanks again for your help! More

The overall work performed was good. I was a little dissatisfied with the wax that was not removed in the area by the windshield wipers. This area is plastic and looked very poor from wax dust and a w dissatisfied with the wax that was not removed in the area by the windshield wipers. This area is plastic and looked very poor from wax dust and a wax mark that was not removed. I was also dissatisfied with floor mats, which were a little soiled from perhaps not having been covered. My steering wheel is partially covered by a soft material. This too was also soiled. As mentioned, the reason for visit was completely satisfied. I do feel that secondary details were overlooked though. More

Appreciate the service expierience. George Sadler was professional and courteous. He provided excellent customer service and was attentive to both my needs as well as my vehicle. Overall Ford staff was professional and courteous. He provided excellent customer service and was attentive to both my needs as well as my vehicle. Overall Ford staff was pleasant and communicated well with the status of the service performed. Very impressed with the quality of work and all was completed in less time than estimated. Also, I appreciate Georges honsety as the actual service invoice was less than quoted as the "Fuel Filter" was not required and as a result not installed. Thanks again, Mike Chelf P.S. The vehicle wash is a nice bonus!! More

Great service and follow up. Chris showed great customer by following up with a phone call to make sure my car was still working properly. I also had good customer service with George Sadler by following up with a phone call to make sure my car was still working properly. I also had good customer service with George Sadler More

Dave is friendly and always has a positive attitude. Cares for the customers needs . Willing to go the extra mile to help. Other service staff is always friendly too. Thanks and I' ll always come back Cares for the customers needs . Willing to go the extra mile to help. Other service staff is always friendly too. Thanks and I' ll always come back . More

They provide excellent customer service, and they always made a great job to the cars, I am really satisfied with the work they did to my car. made a great job to the cars, I am really satisfied with the work they did to my car. More

I'll submit the letter I sent the General Manager as my description of my experience at Gaudin Ford... "Brad - I wanted to take a moment to write to you about a recent car buying experience I description of my experience at Gaudin Ford... "Brad - I wanted to take a moment to write to you about a recent car buying experience I had at your dealership - I've been in the market for a used Mustang, and had a very particular set of features I was looking for (V6, Performance Package, manual trans, low miles). It turned out that you guys had one at your location, which had everything I wanted and MORE. I flew down to Las Vegas from Sacramento for the SEMA convention and worked out a trip to your dealership at the same time. The car was everything I wanted. I had the pleasure of working with Sergio Correa in your Sales Department and Jacob Medrano and Sam Monaghan in Finance - all of these guys were a real pleasure to work with and represented your dealership in a way that would make any business owner/manager proud. I never felt the high pressure/slimy sales tactics, and Sergio was even nice enough to come pick me up at my hotel (the Luxor) to take me out to the dealership. When my wife and I were pulling out of the parking lot in my new ride, we both commented on how much we enjoyed the car buying experience - something I can say has NEVER crossed my mind in any of my 13 previous car purchases. I would not hesitate to make the trip back to Las Vegas from Sacramento to buy from Gaudin again when the time arises for me to buy another vehicle. We had a great trip back to Sacramento (through Death Valley) in my new car, and every time I go out to it in the parking lot or driveway, I am reminded of the amazing experience I had at your dealership. I have worked in the Customer Service industry for over 16 years (and currently manage a call center), so I understand the importance of great service, and taking care of customers - there was NOTHING about this car buying experience that didn't exceed my expectations. Please be sure to give Sergio, Sam and Jacob a pat on the back and "kudos" from me." It's been about 2 weeks, and I look forward to every time I have to drive to work, or out on an errand in my new car. I love the vehicle, and the service I got was absolutely icing on the cake. More

Took my truck in for service. They don't allow appointments so you have to take your chances. On this day, I asked the service writer how long it would be. He said 35 min. Took me an hour to get m appointments so you have to take your chances. On this day, I asked the service writer how long it would be. He said 35 min. Took me an hour to get my truck back. When I asked why the difference between estimated time and actual time I found a defensive and dismissive employee. You pay a premium for an oil change here. What you get in return is attitude. I saw my truck just sitting there for 15 min while they messed around. There are 100 places to get an oil change in Las Vegas. I won't be back at this one any time soon. More