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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gatorland Toyota - Service Center

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January 29, 2023

Great customer service. Nacy is amazing! Will always continue to drive from Palatka for service. More

by d9045057791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
Jan 30, 2023 -

Gatorland Toyota responded

We're thrilled to hear that you had a great experience with our customer service and that Nancy was amazing. It's great to know that you are willing to drive from Palatka for service, and we appreciate your continued support. Thank you for choosing Gatorland Toyota and we look forward to assisting you with all your future automotive needs.

January 28, 2023

Great customer service and quick help on my busy day. Thank you for all your hard work. More

by ABEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
Report | Print
Jan 30, 2023 -

Gatorland Toyota responded

Thank you for your positive feedback and for choosing Gatorland Toyota. We're thrilled to hear that you received great customer service and quick help on your busy day. Our team is dedicated to providing top-notch service and it's rewarding to hear that we were able to meet your expectations. We appreciate your kind words and recognition of our hard work.

January 28, 2023

Service was excellent. Ian was very attentive to our needs. The video from Alex, the mechanic was very good. The mail communication was very much appreciated as well. Go Ga More

by CIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts, Ronnie Rogers
Report | Print
Jan 30, 2023 -

Gatorland Toyota responded

That's great to hear about your positive experience with the service team! Ian's attentiveness and the helpful video from Alex both show the commitment of the team to providing excellent customer service. It's also good to hear that the communication was appreciated. Thank you for choosing Gatorland and leaving such a positive review.

Jan 31, 2023 -

CIN3 responded

Leadership is changing the philosophy regarding the importance of those of us customers that come to them for trusted service. If we cannot trust a dealer with our service, we surely will not trust a dealer when we make our next new purchase. Go Gatorland!

January 26, 2023

Appointment easy to get although getting through to detailing was problematic. Courteous and friendly service. My service coordinator was knowledgeable. One estimate was accurate. More

by MCHLBCKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
Jan 30, 2023 -

Gatorland Toyota responded

We're glad to hear that scheduling an appointment was easy and that you received courteous and friendly service from our staff. We appreciate your feedback!

January 26, 2023

The dealership was very nice. Very clean. They made the process very easy and did great work! More

by Kayla S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Ramsby, Bryan Fisher
Report | Print
Jan 30, 2023 -

Gatorland Toyota responded

Thank you for your kind words about our dealership! We're glad to hear that you found us clean and that the process was easy for you. We're proud of our team for delivering great work and making your experience a positive one. Thank you for choosing us and we hope to serve you again in the future.

January 26, 2023

Easy to schedule appointment, except through “chat”. Prompt, professional treatment by all staff from intake, service, to delivery More

by Mshiscool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Valentine
Report | Print
Jan 30, 2023 -

Gatorland Toyota responded

Thank you for your feedback! We're glad to hear that scheduling an appointment was easy and that you received prompt and professional treatment from our staff during your visit. We apologize for any difficulties you may have had with our chat service. We will take this into consideration and make any necessary improvements. Thank you for choosing us and we hope to serve you again in the future.

January 25, 2023

Shad is great Service and Uber both worked I was able to spend a long afternoon at. Home. Shad is do good to work with More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
Report | Print
Jan 30, 2023 -

Gatorland Toyota responded

Thank you for your positive feedback! We're glad to hear that Shad provided great service and that both Uber and your service appointment worked out for you. We look forward to serving you again in the future.

January 25, 2023

Service dept great, but needs better tire check service - had to wait 2 hours to check tires😫😫 More

by Auggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
Report | Print
Jan 30, 2023 -

Gatorland Toyota responded

Thank you for your feedback. We're glad to hear that you had a good experience with our service department. We apologize for the inconvenience and long wait time you experienced when checking your tires. We take your feedback seriously and will work to improve our tire check service. Thank you for choosing us and we hope to serve you again in the future.

January 25, 2023

I feel the service I received from the representative was excellent. I really liked the messaging service on my phone. More

by Jeanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
Report | Print
Jan 30, 2023 -

Gatorland Toyota responded

Thank you for your positive feedback! We're glad to hear that you felt the service you received from our representative was excellent and that you enjoyed using the messaging service on your phone. Our goal is to provide excellent customer service and it's great to hear that we've met your expectations. We appreciate your feedback and look forward to serving you again in the future.

January 23, 2023

I like the efficiency and professional approach that they have at gatorland toyota, very friendly staff also. More

by Rodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
Report | Print
Jan 23, 2023 -

Gatorland Toyota responded

Thank you so much for this review. We look forward to working with you in the future!

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