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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gatorland Toyota - Service Center

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February 03, 2023

Repairs were done quickly, much quicker than I expected. Everyone acted in a very professional and friendly manner. The cost was slightly less than the estimate, which was wonderful. More

by jacobsone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John O'Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave a positive review about your experience with us. We're thrilled to hear that your repairs were done quickly and that everyone acted professionally and in a friendly manner. It's also great to know that the cost was less than the estimate. We appreciate your business!

February 03, 2023

I like the way they take care of you & being very friendly and helpful & make sure you have a ride back home More

by GOTGILLS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Gatorland Toyota responded

We're thrilled to hear that you had a positive experience with our dealership. Taking care of our customers and providing excellent customer service is our top priority, and we're glad to hear that it shows in the level of care and support you received. We're also happy to hear that the ride back home was a convenient touch that made your experience even better. Thank you for your support and we hope to have the opportunity to serve you again in the future.

February 03, 2023

Had a good experience at gator land toyota, the service writer went above and beyond to help with my problem More

by jstampin4joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Gatorland Toyota responded

Thank you for sharing your positive experience at Gatorland Toyota. We are thrilled to hear that our service writer was able to assist you and go above and beyond in resolving your issue. We strive to provide exceptional customer service and it's great to see that it shows in our team's efforts. We look forward to your continued business.

February 02, 2023

Brett (customer service rep) was courteous and efficient. The Gatorland service dept serviced my car in a timely manner. The texting link that allowed me to see the percentage of progress (in real time) was More

by GAILDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Roloff, technician, Brett Valentine
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Feb 03, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your positive experience with Brett and the Gatorland service department. We are thrilled to hear that Brett provided excellent customer service and that your car was serviced efficiently. It's great to know that the texting link helped keep you updated on the progress of your vehicle. Thank you for choosing Gatorland Toyota!

February 02, 2023

Has always treated my car and I well. Professional. Has done "looking & testing" without charging .Appreciate the wash & vacuuming. More

by adelesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2023 -

Gatorland Toyota responded

Thank you for your kind words! We are glad to hear that our service has exceeded your expectations. Our goal is to provide professional and friendly service to all our customers and it's great to hear that we have achieved that for you. We appreciate your business and look forward to serving you again in the future.

February 02, 2023

First check up on the new truck, tech was quick and informative. Love the video tour that is sent afterwards, great program! More

by dmd935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Gatorland Toyota responded

Thank you for sharing your positive experience with us! We're glad to hear that the technician was quick and informative during your first checkup on your new truck. It's great to know that you also enjoyed the video tour. We appreciate your feedback and hope to see you again soon.

February 02, 2023

Friendly and and very knowledgeable people working ,very clean and good coffee in the waiting room More

by DONR52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Gatorland Toyota responded

Thank you for the kind words about our team. It's great to hear that you found our waiting room clean and that you enjoyed the coffee. We appreciate your feedback and hope to see you again soon!

February 02, 2023

Always fast and friendly. They don't try to upsell you. I would highly recommend them. More

by HBHB92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Gatorland Toyota responded

Thank you for the positive review! It's great to hear that our service was fast and friendly. We appreciate your recommendation and look forward to serving you again.

February 01, 2023

Good customer service and the attention love it I will be back soon again to do service More

by MELCASTA09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bess, Brett Valentine
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Feb 02, 2023 -

Gatorland Toyota responded

Our team is dedicated to providing the best customer experience possible, so it's wonderful to know that we were able to deliver on that promise for you. We look forward to serving you again in the future.

February 01, 2023

Very easy to schedule my appointment and get my car serviced. I will be using you all again soon. More

by TWright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bess
Report | Print
Feb 02, 2023 -

Gatorland Toyota responded

We're glad to hear that you had an easy time scheduling your appointment and getting your car serviced with us! We always strive to make the process as convenient and straightforward as possible, so it's great to know that we were able to deliver for you. We're thrilled that you'll be using us again soon and we look forward to serving you in the future. Thank you for choosing us!

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