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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gatorland Toyota - Service Center

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February 12, 2023

Good communication, timely service. New battery was installed but dirty connecting cables attached to terminals were not cleaned. More

by Pasco Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your experience with us. We're glad to hear that you had good communication with our team and that the service was timely. However, we apologize for the cables. We will make sure to address this issue with our team to prevent it from happening again in the future. We appreciate your feedback, and we hope to have the opportunity to serve you again soon.

February 11, 2023

Easy to make appointment for service. Attended immediately when I arrived by friendly staff. Waiting area is comfortable and coffee is free. More

by SANCHIROFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

Gatorland Toyota responded

We're glad to hear that making an appointment was easy and that you were attended to immediately upon arrival by our friendly staff. Our goal is to provide a comfortable and enjoyable experience for all of our customers. The free coffee in the waiting area is a nice touch, and we're glad that you appreciated it. 😊 Thank you for choosing Gatorland Toyota!

February 11, 2023

They are liars. They keep ur vehicle til they want to fix it WOULD NOT RECOMMEND EVER!!! More

by LauraGreenman97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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February 11, 2023

These are some of the most caring Individuals ever! !! Everytime I get my service done they wash my car. More

by Nicklarche44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that our team members are some of the most caring individuals you've ever encountered. It's wonderful to hear that they go above and beyond by washing your car every time you get your service done. Providing exceptional customer service is one of our top priorities, and we're glad that we're able to make a positive impact on your experience. Thank you for choosing Gatorland Toyota for all of your automotive needs, and we hope to see you again soon!

February 11, 2023

Great service center for all your service needs’ I had a great experience when I went very helpful More

by SUNSHINE201072
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ainsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great experience at our service center and that our team was helpful. Providing excellent customer service is one of our top priorities, and we're glad that we were able to meet your expectations!

February 11, 2023

Brian is great to deal with. It was easy to schedule online. My car was completed in under and hour More

by debatco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bess
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Feb 13, 2023 -

Gatorland Toyota responded

We're thrilled to hear that your car was completed in under an hour, and we hope that you were completely satisfied with the service. Thank you for choosing Gatorland Toyota for your automotive needs, and we look forward to serving you again in the future.

February 10, 2023

The mechanic forgot to put the cap on the oil input opening which i discovered later. I took the truck back and they made good. More

by D
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your feedback with us. We apologize for the oversight made by the mechanic and for any inconvenience it may have caused. We're glad to hear that you brought it to our attention and that our team was able to make it right for you. We appreciate your understanding and hope to have the opportunity to serve you again soon.

February 10, 2023

The service representative tried to over charge me for services, corrected bill twice before getting to appropriate amount. More

by kfstultz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Voss
1.0
This rating includes all reviews, with more weight given to recent reviews.
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February 10, 2023

Arnaldo was fantastic. Made everything easy and clear, kept me updated, and hooking me up with an Uber home and back to the dealership saved me and my partner SO much hassl More

by travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your experience with us! We're glad to hear that the work was done well and that you appreciated the inspection videos that were sent to you. Our goal is to provide the best customer experience possible, and it sounds like Arnaldo was able to deliver on that goal. Thank you for choosing our dealership, and we hope to have the opportunity to serve you again soon!

February 09, 2023

The service was good they got everything done in a timely matter thank you t More

by caprajay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that the service you received was good and that everything was completed promptly. Our team works hard to provide fast and efficient service, and it's great to hear that we were able to meet your expectations. Thank you for choosing our dealership for your automotive needs, and we hope to have the opportunity to serve you again soon.

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