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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,713 Reviews
Call Service Center (352) 224-3400

2,713 Reviews of Gatorland Toyota - Service Center

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February 17, 2023

It was good they were very kind and I enjoyed my time there so that's all I got to say thank you have a good day More

by DACOLDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck Byard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave a review of your recent experience with us. Our goal is to ensure that every customer has a positive experience with us, and we're glad that we were able to meet your expectations. If there's anything else we can do to improve your experience, please don't hesitate to let us know. Thank you again for your kind words, and have a great day!

February 17, 2023

Brett provided excellent service and ensured that the repairs were covered under warranty before repairs began. Dealer lost a star due to me having to make multiple trips to get repairs complete. More

by Camino1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins, Ian Roberts, Nancy Voss, Brett Valentine
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Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your experience with us. We're pleased to hear that Brett provided you with excellent service and that he was able to ensure that the repairs were covered under warranty before repairs began. However, we're sorry to hear that you had to make multiple trips to get the repairs completed. We understand that your time is valuable, and we apologize for any inconvenience this may have caused. We'll be sure to review our processes to see where improvements can be made to ensure that we provide a more efficient service to our customers in the future. We appreciate your feedback, and we hope to have the opportunity to serve you again in the future. If there's anything else we can do to improve your experience, please don't hesitate to let us know. Thank you for choosing our dealership for your vehicle needs.

February 16, 2023

As ususal easy to get an appointment. Service advisor was very friendly and helpful. And I can always count on the job being done correctly. More

by redfisher310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
Report | Print
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you found it easy to schedule an appointment and that our service advisor was friendly and helpful. Our team works hard to ensure that our customers have a positive experience, and we're thrilled to know that we met your expectations. Thank you for choosing our service center for your vehicle needs!

February 16, 2023

Very clean and efficient easy to get to comfortable waiting area, polite employees, that's it, not writing a book More

by hx6x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
Report | Print
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our service center to be very clean, efficient, and easy to access. Our team takes pride in providing a comfortable and convenient experience for our customers, and we're glad to know that you appreciated our efforts. Providing excellent customer service is a top priority for us, and we strive to make our customers feel welcome and valued. We look forward to serving you again in the future.

February 16, 2023

Organized intake, clean, pleasant waiting area. Coffee and donuts. Brian was a great service writer. More

by PLOS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bess
Report | Print
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for sharing your experience with us! We're thrilled that you found our service center to be organized, clean, and with a pleasant waiting area. We're also glad to know that you enjoyed our coffee and donuts. We believe that providing a few refreshments can go a long way in making our customers feel welcome and appreciated. We'll be sure to pass your kind words along to Brian. Thank you for choosing Gatorland Toyota!

February 16, 2023

Great customer service! Staff is very friendly and always eager to help you with anything you need. More

by d9045057791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Report | Print
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your experience with us! We're happy that you received great customer service from our staff and that they were friendly and eager to help you with anything you needed. Providing exceptional customer service is a top priority for us, and we're glad to know that we met your expectations. Thank you for choosing our service center for your needs, and we look forward to serving you again!

February 15, 2023

They were polite and prompt. Very helpful, personable folks. The service people were great, attentive. More

by SuzieQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ainsworth
Report | Print
Feb 15, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your positive experience with our team. We are thrilled to hear that our staff was polite, prompt, and very helpful. Providing excellent service and creating a friendly, personable environment is something we strive for at all times. Our service people work diligently to ensure that each customer's needs are met with great attention to detail. We are delighted to hear that you had a great experience with them and that they were attentive to your needs. we look forward to serving you again in the future.

February 15, 2023

I did not have any thing to do with the dealership department at this time . More

by EBELECHUKWU11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan
Report | Print
Feb 16, 2023 -

Gatorland Toyota responded

Thank you for choosing Gatorland Toyota! We look forward to serving you again in the future.

February 14, 2023

I have always felt like they were there to help me. Always looking for deals to save me money. More

by LYNDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Mella
Report | Print
Feb 15, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave us a positive review. We pride ourselves on being customer-focused! Thank you for choosing Gatorland Toyota!

February 13, 2023

Iliana is a great service tech! Thanks again for installing the DashCam and also another time she had the doors checked for excess moisture More

by KROCKWEEKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ainsworth, Arnaldo Mella, Iliana Mullins
Report | Print
Feb 15, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave us a positive review about your recent service experience with Iliana. We are thrilled to hear that she provided you with excellent service during both of your visits! We strive to provide top-quality service to all of our customers, and it is always rewarding to hear when our team members have exceeded expectations. We will be sure to pass along your compliments to Iliana and our entire team.

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