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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,713 Reviews

2,713 Reviews of Gatorland Toyota - Service Center

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February 21, 2023

I always get great service. Iliana is the best. She made sure everything was taken care of. Thank you Iliana. More

by voels74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you always receive great service and that Iliana was able to take care of everything for you. We appreciate your kind words and will be sure to pass them along to Iliana and the rest of our team. Thank you for choosing us for your automotive needs!

February 20, 2023

Prompt initial contact from inspection personnel, good service representative response and car returned as soon as possible More

by rickmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shad Buchanan, Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Ian Roberts, Nancy Voss, Brian Bess, Brett Valentine
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave a review! We're glad to hear that you had a positive experience with our inspection personnel and service representative. We understand the importance of prompt and efficient service, and we're happy to have delivered that for you. We appreciate your business!

February 20, 2023

Service was good and made in a timely manner. I managed to be in and out of there faster than I thought. More

by louis.kelleher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bess
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for sharing your positive experience with us! We're glad that you found our service to be good and completed promptly. We appreciate your business and hope to continue providing you with excellent service in the future. Thank you again for taking the time to leave us a review!

February 19, 2023

Nancy is one of the best reps I have ever set with. She is very efficient, knowledgeable, and a valuable asset to Gatorland Toyota. She deserves a raise. I would recommend this location for many reason More

by silasditocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave us a review! We're happy that Nancy provided you with top-notch service during your recent visit. We're glad to hear that she was able to answer your questions and address your concerns quickly and efficiently. We will pass along your compliments to her and recognize her for her hard work. We're also grateful for your recommendation and hope to continue to provide you with excellent service in the future. Thank you again for choosing Gatorland Toyota!

February 19, 2023

Brian was really nice. He told me what my car needed, and understood what I could afford. He recommended what to do in further services . Service did not take too long thi More

by VPenaranda
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Bess
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for leaving us a review! We are glad to hear that Brian provided you with excellent service and was able to accommodate your needs and budget. Our team always strives to provide honest recommendations and assist our customers in making informed decisions regarding their vehicle's needs. We are also pleased to hear that the service was completed promptly. We look forward to serving you again!

February 19, 2023

Outstanding, reliable helpful good service honest customer service get help finance department great help and ontome More

by stringbean0303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave us a review! We are thrilled to hear that you had an outstanding experience with our dealership and that our team provided you with reliable and helpful service. Our finance department takes pride in providing honest and timely assistance to our customers, and we are pleased to know that you found them to be a great help!

February 19, 2023

I really like the service department I've only been here twice both times there was amazing More

by Jamesdsmith1102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
Feb 21, 2023 -

Gatorland Toyota responded

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers. We Look forward to seeing you again soon!

February 18, 2023

My service advisor, Nancy made sure that everything was done quickly and efficiently. I had a question about one of my indicator lights, and she went into the service area to speak with the technician, res More

by rickberard
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave a review! We are happy that Nancy provided you with efficient and professional service during your recent visit!

February 18, 2023

Came in to get 25000 mike Service on my truck & I was in & out in less than 1 hour. Very fast & friendly More

by SEDKAh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Roberts
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave us a review! We are thrilled to hear that you had a fast and friendly experience with our dealership while getting your truck serviced. We know your time is valuable, so we strive to provide efficient service without sacrificing quality. We look forward to serving you again in the future!

February 17, 2023

Trying to get an appt took several calls and online appt process did not work. It took several calls to get updated on the jobs completion. The advisor does not explain things well. To suddenly say “it need More

by Mimi.mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Voss
Feb 21, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your feedback with us. We're sorry to hear that you had difficulties with getting an appointment and the online appointment process. We understand that your time is valuable, and we strive to provide our customers with a hassle-free experience. We apologize for the inconvenience this may have caused. We're also sorry to hear that you did not have a positive experience with your service advisor. Providing clear explanations and guidance is a key part of our job, and we apologize for any confusion or frustration that you may have experienced. We will be sure to review this feedback with our team to ensure that we are providing the best possible service to our customers. We appreciate your kind words about our phone staff, and we hope to have the opportunity to serve you again in the future. If there's anything we can do to improve your experience, please don't hesitate to let us know. Thank you again for your feedback.

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