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Gatorland Toyota - Service Center

Gainesville, FL

4.6
2,713 Reviews

2,713 Reviews of Gatorland Toyota - Service Center

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April 02, 2023

Great customer service, and I wasn't waiting for long time. Thank you for your help. More

by AMT601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Voss
Apr 03, 2023 -

Gatorland Toyota responded

Thank you so much for sharing your positive experience with us! We are thrilled to hear that you received great customer service and that your wait time was short. We appreciate your business!

April 02, 2023

Great service,and short wait time! Very friendly and helpful. It was a pleasure doing business with Gatorland. I will return for all my service needs. More

by hemphilljennifer69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins, Ariana Jordan
Apr 03, 2023 -

Gatorland Toyota responded

Thank you for the positive feedback! We are thrilled to hear that you had a great experience at Gatorland and that our team was able to provide you with top-notch service. We strive to make sure all of our customers are satisfied with their experience, and we are glad to hear that you will be returning for all of your service needs. We look forward to seeing you again soon!

April 02, 2023

The service is top tier! The took care of my car in less than an hour. More

by DIANE_SLASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Valentine
Apr 03, 2023 -

Gatorland Toyota responded

Thank you so much for sharing your positive experience with us! We strive to provide top-notch service to all of our customers and we're thrilled to hear that we were able to take care of your car in such a timely manner. We appreciate your business.

April 01, 2023

Brian Bess was amazing! He went above and beyond to help me address the issue with my car. More

by Clifton Whyte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bess
Apr 03, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your positive experience with Brian Bess and our team. We are thrilled to hear that he provided you with outstanding service and went above and beyond to address the issue with your car. Thank you for choosing us as your preferred dealership. We appreciate your business and look forward to serving you again!

April 01, 2023

During the appointment for an oil change, tire rotation and the ceramic warranty I waited over four hours and was then told they couldn't have my car done that day. Because the ceramic treatment could take More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Bess
April 01, 2023

Take to long to get the parts ,,took a month to get my parts then a week for the other parts More

by idguerra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Ramsby, Ronnie Rogers
Apr 03, 2023 -

Gatorland Toyota responded

Thank you for taking the time to leave your feedback. We apologize for the delay in getting the parts needed for your vehicle. We're sorry for any inconvenience that this may have caused. At times, we may experience delays in getting parts due to circumstances beyond our control, such as supply chain issues or manufacturing delays. However, we understand that our customers rely on us to get the parts they need promptly. We appreciate your patience throughout this process, and we hope you're satisfied with the quality of the parts received. If there's anything else that we can do to assist you, please don't hesitate to let us know. We value your business!

April 01, 2023

Gatorland Toyota has always been our dealership of choice. We have only dealt with Brett Valentine on two occasions. He had always been professional, knowledgeable and pleasant, not to exclude helpf More

by Dorothy Spangler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Valentine
Apr 03, 2023 -

Gatorland Toyota responded

Thank you for taking the time to share your positive experience with Gatorland Toyota and Brett Valentine. We are thrilled to hear that you have chosen us as your dealership of choice and that Brett has provided you with professional, knowledgeable, and pleasant service on two occasions. We are delighted to know that Brett was able to provide you with the personalized and helpful service you deserve. Thank you for your kind words and for choosing us as your preferred dealership. We appreciate your business!

March 31, 2023

Staff was super friendly and informative, Service center communicated well and kept me posted throughout the whole service center process. More

by Racquel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
Apr 03, 2023 -

Gatorland Toyota responded

Thank you so much for your kind words! We are delighted that our staff provided a friendly and informative experience and that our service center communicated effectively with you throughout the process. We appreciate your business and look forward to serving you again in the future!

March 31, 2023

Tire rotation done. They didn’t check tire pressure as light came on after I left. More

by dll5554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Valentine, Rachelle Waterman
Apr 03, 2023 -

Gatorland Toyota responded

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our oversight in not checking the tire pressure after the rotation. We take customer satisfaction very seriously and want to make things right. Please feel free to contact our Service Director Jon Dansby at: Jdansby@gettel.com at your convenience so we can address this issue and ensure that your experience with us is nothing but positive in the future. Thank you again for your business and we hope to have the opportunity to serve you better in the future.

March 30, 2023

CONTINUAL EXCELLENCE. THOROUGH AND TIMELY MANNER; SERVICE ATTENDANTS ARE KNOWLEDGEABLE CAR RETURNED CLEAN THANK YOU! More

by THATCHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iliana Mullins
Apr 03, 2023 -

Gatorland Toyota responded

Thank you so much for sharing your positive experience with us! We are thrilled that our service attendants provided you with thorough and timely service. We take pride in ensuring that our customers' cars are returned clean and in top condition. Thanks again for choosing our dealership, and we look forward to seeing you again in the future!

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