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2,713 Reviews of Gatorland Toyota - Service Center
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Verified Customer
April 05, 2023
My visit was a very good experience and fair visit the associates was very knowledgeable and seemed to really care about the customer associates was very knowledgeable and seemed to really care about the customer More
by JONESSAMMIE
Employees Worked With
Other Employees :
Nancy Voss, Jean Aquino, Russ Chernitsyn, Heather Bennett, Eric Coale, Raul Castro Salazar, Bryan Barton
April 03, 2023
Don't bother you will never get a straight or truthful answer from any of them. It has been a nightmare and will tell everyone to never use them. I was told from the beginning it wouldn't take more than a answer from any of them. It has been a nightmare and will tell everyone to never use them. I was told from the beginning it wouldn't take more than a week and would get a call midweek with updates. Never got a call once even after leaving three different messages begging for a call back. Had to finally ask for a manager and instead of apologizing, all he did was give me complete lies for excuses. He tried to blame on insurance company delays even though they were the ones who finally let me know what was going on and they okayed the work that afternoon. Two weeks later after extending rental two different times paying $500 in total, I go and finally pick it up. When trying to pull out of parking spot the door ajar alarm kept dinging, so I went back in. After an hour wait they tell me they figured out the problem and are npw just reinstalling the door. 45min later I ask again what the delay is, I am than told they are still trying to figure it out. I than told him what I was told before that it was already found, he then changed his story to it takes a long time to reinstall a door. I find this funny cause I watched a UTube video while sitting there on how to reinstall the door and the video was 15min long. So after making sure to plan ahead of time to get to my daughter's final track meet ever cause it's her senior year, I have now missed it. Now I am worried about getting to the daycare in time to pickup my other daughter before they close. To top it off with a cherry, that night I noticed that while they were trying to fix the door they broke and couldn't, they dented and scratched up my van worse than what I originally brought it in for. This has been a nightmare from day one. I have never used such an irresponsible company in my life where the so called management argues with you when you have pointed out their errors that you would have to be blind to go unnoticed instead of just apologizing for their many mistakes. I understand mistakes cause everybody makes them but until you admit it to yourself, the issues will persist and continue to get worse. Save yourself, go anywhere else but here. It's to late for me, so don't make the same mistake. More
by jacobsenshannon2012
Employees Worked With
was told I would get a phone call midweek never got it I then called him three times without a return phone call. Also had an issue with the supervisorThe supervisor who's name is not listed, Ronnie Rogers
April 02, 2023
Jonathan Barrientos was awesome to work with and made sure I got to keep my car while they ordered the parts and then had the repairs completed within a matter of hours. sure I got to keep my car while they ordered the parts and then had the repairs completed within a matter of hours. More
by lindsay
Employees Worked With
Jonathan Barrientos
