Gatorland Toyota - Service Center

Gatorland Toyota responded

Thank you for sharing your feedback with us. We're glad to hear that you found our service department outstanding. We take your feedback seriously, as honesty and transparency are values we strive to uphold in all aspects of our business. We would like to address your concerns and learn more about your specific situation so that we can take appropriate measures to improve our sales processes and ensure that this doesn't happen again. Please, contact our General Manager, Tyler Hill, directly at: thill@gettel.com so he can discuss the issue in detail and work towards a resolution. Your satisfaction is of the utmost importance to us, and we want to regain your trust for any future transactions. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make things right.

Gatorland Toyota responded

Thank you for sharing your feedback about your recent visit. We're glad our service writer provided pleasant and efficient service, ensuring your questions were answered. We value your business and appreciate your feedback. If there's anything else we can do to assist you, please don't hesitate to contact us. Thank you again for choosing Gatorland Toyota!

Gatorland Toyota responded

Thank you for your excellent review! We're thrilled to have been providing you with great service since 2017 when you purchased your Highlander. It's great to hear that Shad is friendly and professional. We value your continued support and loyalty. If you ever need further assistance or have any questions, please feel free to reach out. We appreciate your business and look forward to serving you for many more years to come.

Gatorland Toyota responded

Thank you so much for your kind words and for choosing Gatorland as your preferred dealership. We truly appreciate your continued support and the fact that you find our customer service to be exceptional. Providing a positive and satisfying experience is our top priority, and your feedback encourages us to keep up the excellent work. Once again, thank you for your trust and loyalty. We look forward to serving you again and ensuring your next visit is exceptional!

Gatorland Toyota responded

Thank you for being a long-time customer and entrusting us with the service of your Prius vehicles. We truly appreciate your loyalty over the years and are delighted to hear that you've consistently been satisfied with our service. We're especially thrilled to know that Shad Buchanan, your service advisor, has played a significant role in your positive experiences. Shad is indeed an invaluable member of our team, and we're proud to have him providing exceptional service to our customers. We're grateful for your continued support, and we look forward to serving you and your three Prius vehicles for many more years to come. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for your kind words and loyalty.

Gatorland Toyota responded

Thank you for your glowing review of Gatorland Toyota! We're thrilled you find our dealership awesome and that you service all your vehicles with us. We're dedicated to providing excellent service and ensuring our customer's satisfaction, so we're delighted to know that we've met your expectations. We'll pass along your special thanks to Illiana and John Dansby for their exceptional service. Thank you for choosing us as your trusted service provider, and we appreciate your continued support. The Coach and the entire team look forward to serving you again soon!

Gatorland Toyota responded

Thank you for sharing your positive experience with us! We're glad we provided good work and completed the service on time. We understand the inconvenience of having your car in the shop for several hours, and we're happy that our loaner car service helped make the situation more manageable for you. We appreciate your business and hope to have the opportunity to serve you again in the future. Thank you for choosing our services!

josephine.goodwin.752 responded

At this point i want trade in my vehicle again with Gatorland, l had a lot of issues all because l saw the wrong that was being done to.me so l just keep getting taken one way or another money wise and services

Gatorland Toyota responded

Thank you for your feedback! We're glad to hear that you had a great service experience with us and that you have no complaints. If you have any further feedback or questions, please don't hesitate to let us know. We value your business and hope to serve you again in the future!

Gatorland Toyota responded

Thank you for sharing your positive experience with Gatorland Collision! We're glad to hear that Gatorland Toyota directed you to our collision department and that our team at Gatorland Collision provided you with exceptional service. We appreciate your kind words about our employees, who were described as the sweetest, most efficient, and friendly folks you could find anywhere. It's heartwarming to know that they were able to turn your unfortunate situation into a pleasant experience. We will be sure to celebrate their efforts and pass on your appreciation. Thank you for choosing Gatorland and for taking the time to share your feedback.