Gatorland Toyota

I bought my Tundra from a Jacksonville, FL dealership and after getting home I noticed a pool of oil below my truck. I went to Gatorland Toyota the next morning since it was on my way into work and drove int after getting home I noticed a pool of oil below my truck. I went to Gatorland Toyota the next morning since it was on my way into work and drove into the service bay. Joe was able to help me and get me back out on the road and to my family. He made a terrible experience turn out to be alright and left a promising impression on me. I continue to return to Gatorland Toyota and always deal with Joe. He is honest, trustworthy and professional. I trust him with my truck and the safety of my family. More

The Inverter was in need of replacement on a 2003Prius Hybrid. As this is a very expensive part, and the car was out of warranty, we had asked Toyota for a discount. After several weeks they called and Hybrid. As this is a very expensive part, and the car was out of warranty, we had asked Toyota for a discount. After several weeks they called and provided the part at a greatly reduced price. More

My wife and I visited gatorland to buy a prius. We were greeted by a salesman named Clay. From the very first word that came out of his mouth til the time we left he was a pompass smug individual. I cannot greeted by a salesman named Clay. From the very first word that came out of his mouth til the time we left he was a pompass smug individual. I cannot believe that someone would let him interact with a potential customer. He (clay) treated us like we were stupid and when we had enough of it and told him we are leaving he started hollering at us - screraming that we wasted his time! My wife, at this time, was actually scared and feared for her safety. I had to calm her down so she wouldn't call 911. More

Beware this dealership. I negotiated a price for a car there and received a document listing the sales price and what the sales person said would be the full amount after taxes and fees. I gave them a che there and received a document listing the sales price and what the sales person said would be the full amount after taxes and fees. I gave them a check for the full amount as a deposit and made an appointment to finalize the paperwork and pick up the car the next day. Despite the appointment, they made me wait three hours the next day before the accountant was "unavailable". During those three hours, I and one other customer appeared to be the only customers in the store, and the accountant sat alone at his desk the entire time I was waiting. When they finally gave me the paperwork, I found that their "estimate" from the night before was too high. They padded their estimate of the out-the-door amount from the night before and then increased the sale price of the car in the actual paperwork. The sale price of the car that was listed on the paperwork was higher than the price that we had agreed on the night before, and there was that typical crooked dealership addition of a mysterious "Electronic Filing Fee". Because I caught their "error" before signing anything, they recalculated based on the original price. They would not remove their precious "Electronic Filing Fee" though. (I recommend going to the dealership in Deland. They quoted exact amounts of all taxes and fees by email and were very straightforward with their offer. Unfortunately they did not have the vehicle I wanted so I could not purchase through them.) After the sale was over and I had the car at home, I discovered that in addition, the paperwork from the first night had a subtraction "error" that increased the negotiated price by $10 in their favor. (I know the "mistake" was intentional, but let's say we give them the benefit of the doubt and assume that it was a mistake: If a dealership is so stupid that they cannot even perform simple addition and subtraction, that's pretty bad.) In total, Gatorland's deception resulted in my paying them $70 more than I would have paid had they not been deceptive. It really is rather pathetic that they feel this is a good way to do business. They are loosing way more than $70 in any service and future sales that they might have gotten from me had they just been honest. If you must go to this dealership, avoid the sales person named Sarah, bring a calculator, and go thru the paperwork with a fine tooth comb. More

Looked at a bunch of cars, place is clean, nice looking big dealership. Negotiated a price on a car that they assured me they could not go down any further because they would "lose their dealer license." I big dealership. Negotiated a price on a car that they assured me they could not go down any further because they would "lose their dealer license." I said give it to me in writing and I will sleep on it. I was all prepared to buy the car the next day until Tammy called me back and said "she wanted to be totally clear." The price on the car did not include "dealer fees," which was $699. The entire time I *was* clear - I wanted the bottom line price on a car, I didnt not want surprise additions at the end of the process like this. Apparently Gatorland Toyota doesn't understand this, or they do understand and think they can just force people to pay an additional $700 on cars after they say "bottom line price." I would not recommend them at all. Why waste your time when you know that the dealer will try to screw you at the end. More

This is a dealership should be avoided. I did purchase a vehicle here in 2002. In my opinion, parting you from your money is their number one priority. Every thing else is just for show. From their bogus ga vehicle here in 2002. In my opinion, parting you from your money is their number one priority. Every thing else is just for show. From their bogus game prizes to their fine print stipulations, this dealership comes off as being very slippery indeed. I will be purchasing a new Toyota this year, but it will not be from this dealership. More

It is a long story but I will it boil down to this: The salesman and I agreed on a price that would include dealer fees. I put a deposit down on the vehicle. I was told I would have the vehicle in 2 days salesman and I agreed on a price that would include dealer fees. I put a deposit down on the vehicle. I was told I would have the vehicle in 2 days. It arrived two weeks later. When I saw a charge on the bill and asked what it was for, I was told it was for "title fees." After reviewing the paperwork at home, I found fine print which actually described the fee as typical dealer fees. There was even an additional line for title fees. When I called them to point out the mistake and that they owed me the money, they went from friendly to nasty in a heartbeat. I was told that I signed the paperwork and that was that. I explained to them that I had asked a question about the charge and that they misrepresented the charge at the time of the sale. They could have cared less. As long as I signed the paperwork, it was done. The customer service rep said she would talk to the owner about it and get back to me. She never did. One employee even hung up on me. I would never want any of my friends or family members to deal with that group of people. More