Gatorland Toyota

They did a good job on my oil change and tire rotation wasn't waiting long. And the representatives were very nice and informative. Great job wasn't waiting long. And the representatives were very nice and informative. Great job More

This was my first visit to Gatorland and Stephanie made it an exceptional. The facility was very nice and I particularly liked the video synopsis of my inspection, something I've never seen before. S it an exceptional. The facility was very nice and I particularly liked the video synopsis of my inspection, something I've never seen before. Stephanie took good care of me throughout the visit... She never passed me off to anyone else. My car service was thorough and good. My only recommendation is that you warn customers about the incredible smell that they'll experience (for days!) that results from the air conditioner refresh service. Next time I'll definitely opt out on that one! Jim More

Their service is always timely and thorough. The staff are polite, pleasant, courteous and helpful. The waiting area and building are clean and comfortable. I have always been pleased after 10 years of us are polite, pleasant, courteous and helpful. The waiting area and building are clean and comfortable. I have always been pleased after 10 years of using Gatorland services. I have never felt pressured to purchase or receive any unexpected repairs or services. Shad Buchanan, service advisor, is always friendly and helpful. More

One of the best car buying experience I have had in 50 years. Second vehicle we purchased there always good customer service efficient I process. years. Second vehicle we purchased there always good customer service efficient I process. More

I have always received excellent service and information from Gatorland Toyota. My wait has not been extraordinarily lengthy, and my service advisors have always been knowledgeable, respectful and helpful. from Gatorland Toyota. My wait has not been extraordinarily lengthy, and my service advisors have always been knowledgeable, respectful and helpful. More

Excellent service and communication by Jon in the maintenance department. The service was done on time and we were very pleased with the results. T maintenance department. The service was done on time and we were very pleased with the results. T More

This place has horrible customer service. Lilliana is their only saving grace. All of the other reps are awful. They have left grease in my seats, broke my hubcaps, and argued with me that these things their only saving grace. All of the other reps are awful. They have left grease in my seats, broke my hubcaps, and argued with me that these things were existing prior to my car being taken back. They basically said ‘Prove it!’ which of course I could not. I don’t make it a habit to take pictures of my hubcaps or seats prior to a routine oil change and scheduled maintenance. They also told me I need new tires, but refused to show me the measurements (because I didn’t need new tires, they were just pushing their buy 3, get one special). Twice after tire rotation, my wheels were out of balance and I had to go back. I know it sounds like it, but I am not one of those customers that is high maintenance, so if I’m saying their customer service is bad, IT’S BAD! They have also called me multiple times to “lower my monthly payment” through refinancing, but my car has been paid off for 4 years. Do not go here unless you have to. More

Nancy was very helpful and knowledgeable. The est work times were accurate. Also, the text communication system is a good idea. Thank you Nancy V. times were accurate. Also, the text communication system is a good idea. Thank you Nancy V. More

Arrived early and was processed immediately. Honored my coupon. Service was completed quickly. (Only wish they had given the car a little wash and vacuum like was done in previous vehicle services. I got coupon. Service was completed quickly. (Only wish they had given the car a little wash and vacuum like was done in previous vehicle services. I got spoiled.) More

Very disappointed with the staff within the Service Department especially the woman at the Service Desk and Lee, the Service Manager. No apologies for incorrectly submitting charge of $380 for service Department especially the woman at the Service Desk and Lee, the Service Manager. No apologies for incorrectly submitting charge of $380 for service that was covered. Unfortunately, I will not return and will plan to drive 50 miles south to Deluca Toyota In Ocala which provides “Excellent Service”. It’s extremely disappointing when people within the service industry try to push people away with excuses opposed to earning their business for future sales and service. I will gladly explain the lack of service and my daughter’s 3 hour experience while waiting for a “scheduled” prepaid service. No one should ever take advantage of a person who is trying to follow the manufacturer’s service timeline. Embarrassing to know that this department would double charge for wiper blades and air filters. More