Gateway Toyota

I purchased a Prius from Gateway Toyota on 1/31/11 and purchased gap insurance with my financing. I traded the car in in 10/12 and contacted Gateway about a refund of the unused portion of the gap insura purchased gap insurance with my financing. I traded the car in in 10/12 and contacted Gateway about a refund of the unused portion of the gap insurance. I was told to fax the gap insurance and payoff information to Anne Marie the finance manager. I faxed the information on 12/6/12. Approximately a month later, I called Anne Marie to follow up. I left numerous messages before she finally returned one to tell me she would look into it. Another month or so passed, and I stopped at the dealership and spoke to Anne Marie in person as she would not return phone calls. She told me that several other customers were waiting for refunds and she didn't understand what the problem was. While I was there she emailed "someone" about it. I still never heard anything. I finally left a message for the general manager and received a call from Mary Ann the customer service manager. She promised to look into the matter. After several phone calls, she called me on 7/20/13 to tell me that I should have a refund in a few weeks. On 9/11/13, I called to complain that I still hadn't received the refund. She had no recollection of ever speaking to me and referred me to Anne Marie, the finance manager. When I reminded her of the process up to this point, she still didn't seem to remember ever dealing with this matter but agreed to email Anne Marie, who was off that day, and the general manager. Another week has passed and I still have had no response. I am tired of this game they are playing. Is this a way to make a little extra money? They may only owe me $10 but it is not their money. Their customer service is terrible and I will never recommend them to anyone or use their dealership again. More

To make a long story short....They are the worst dealership I have ever been to. I bought a truck from them. I was having some financial difficulties and filed for bankruptcy. I contacted them an dealership I have ever been to. I bought a truck from them. I was having some financial difficulties and filed for bankruptcy. I contacted them and they told me to bring my truck back and they would give me my trade in back(a car). They told me to get a letter from the lawyer that would allow me a car loan and then we would talk. In getting back the car, after I received this letter, I would make the payments on the car. They then called telling me they "mistakenly" paid off the car loan and now I would have to make payments to them for the loan. I agreed and signed papers. They said when I get this letter, I could get another vehicle. In the meantime, I moved to Pa. They then started calling me, leaving messages to call. They had even called all my family members too, harassing them. I called and was told to bring the car in, that they had a used car they would give me with no payments until this letter thing was taken care of. I, along with my sister (which is where I live)drove there. Its a 3 hour drive from where we are in Pa. When we got there at around 7:30 p.m., they informed me that they had no car but had to take my car back i.e. repossess it. I asked them why there was no car when they told me there was. No real answer. Here we are, stuck 3 hours from home. It was getting close to closing time for them so they suddenly came up with a "rental" that we could use until the letter came. That was right before Sandy. A week after Sandy, they called again and said that they now had a car and to bring back the rental. Again , we drove there. 3 HOURS only for them to take the keys and say that they had no car. That was when Rodney suggested that we take a "bus" home. When we wouldnt leave, they asked if I had anyone that could co-sign. The only one I knew was my mother, who has perfect credit. After persuading her to cosign, they had a truck for us. Then they informed us that one of their guys were going to drive to my mothers for her to sign paperwork...with us. After a 2 hour drive to my mothers, they had her sign the papers only to find out it had to be in her name only. My mother is 74. I thought she was gonna have a heart attack. She agreed and they told her that they would send her copies of all the paperwork. We found out too, that there was all kinds of extras added in. We NEVER had any say over the vehicle, nor did we even know how much the payment was gonna be. And realized we never even test drove it. After a week or so of calling and asking where the paperwork was, we decided we didn't want the vehicle after all. Too many shady things going on. It was then that they said there was NO way we could bring it back, that we were stuck with it. My mother, mind you, almost had to be hospitalized due to her high blood pressure and not sleeping. To this day, 20 days later, we still have no paperwork but yet they managed to send out the registration. We still know nothing as far as payments or anything. And as far as friendliness, they were friendly only until they could take advantage of an already bad situation. Then they were outright RUDE. Don't ever buy a vehicle from them...you'll end up with more than you can imagine. More

When I bought my New Toyota it came with free lifetime oil changes. After getting one free change I said I was done getting them. I don't remember the reason at the time. I complained to the service manag oil changes. After getting one free change I said I was done getting them. I don't remember the reason at the time. I complained to the service manager who was nice enough and he talked me into getting them again. I have 2 cars from this dealer and they both had the oil changes. I know they have and want to make some extra money on these "free" oil changes but it just got to be way to much. The last time I went I was shown my cabin air filter. These for 20 bucks at the local NAPA and with my pro discount even less for me. I was told this is what I'm breathing. Wrong that is what the filter stopped and I never breathed it. But anyway I was told they could replace it at the amazing cost of $80.00. This job does not even require a tool and they were already halfway done with the job buy taking the old one out. No but it back in. Then I was snottily told well it's your health and pressured once again. I was also told my brakes had only 25% of their life left and should consider replacing them. Good then they still have a quarter of their life left so I'll use that up. Both of these idiots have to know I work with cars and trucks since I was standing there in my uniform but they still spoke to me like I was a complete idiot. I have told them I'm only using you for your free oil and filters. This is the low opinion I have had with this dealer since day one. They also have allot of senior customers who like the ultra fake friendly attitude they heap on them but I find it condescending. Their service and parts costs are very high compared to other dealers. Parking is also limited and a bit scary if you don't want your car damaged. More

Talk about an AMAZING EXPERIENCE! I could not have been happier with my buying experience at Gateway Toyota in Toms River. I went on a Monday night to see a 2011 V6 Camry SE. Art Edwards was the Sales Rep happier with my buying experience at Gateway Toyota in Toms River. I went on a Monday night to see a 2011 V6 Camry SE. Art Edwards was the Sales Representative that helped me; he was knowledgeable about the Camry SE as a salesman and an OWNER (how reassuring that he sells a car/brand that he drives himself). When it came time to make a deal he brought over one of the General Sales Managers, Anthony Lo Bello. Anthony was friendly, patient (NOT pushy) and reasonable throughout the entire process. The negotiation went so well, that I decided to take the time to discuss trading in my car which I had originally planned on keeping or selling privately. We came to a reasonable agreement, and I was thrilled. Unfortunately, I did not have my old car with me to trade in, so I was upset that I would have to leave the brand new car I bought until the next day. FORTUNEATELY, Gateway is fantastic and let me take my brand new car that night and turn in my old car the next day! I can’t say enough wonderful things about this dealership and I look forward to returning there to service my car. I have already recommended Gateway to some family and friends who are in the market for a new vehicle, and I am strongly recommending them to you as well! Beth B. Neptune, NJ More

While bringing my new Venza in for service the guy handing out the service numbers remarked to the valet how good my Venza looked, that was the cue for this small minded moron to drive my Venza throug handing out the service numbers remarked to the valet how good my Venza looked, that was the cue for this small minded moron to drive my Venza through the only mud puddle on the lot, splashing both fenders & doors with mud. Rather than finding the source of the odor, I suggested it was the a/c plenum since the odor came from the vents when the a/c was turned on, it was easier for service to blame it on the floor mats. When finished, they parked my car 300 feet away through a construction site & picketers (on strike). I am disabled & walk with a cane. There was sand & dirt on the carpeting that the mats didn't cover. I emailed my concerns to the Service Manager, he never replied. Stay far away from these bufoons. More

Never expect to get anywhere with this dealership. I bought the car and then sold it and I am still owed thousands of dollars on the extended warranty I purchased from them. By law you should get the mo bought the car and then sold it and I am still owed thousands of dollars on the extended warranty I purchased from them. By law you should get the money after 60 days. Well it has been going on since September. They only care about you as a customer if you are purchasing a car. Once you get the sale they could care less. I have been waiting since October for my refund check. They filled out the wrong form in October 2010 but never called me to tell me and I did not find this put until December 2010 when I contacted them after the initial 60 days. Now it is the middle of February 2011 and I still have no check. Stay away from them and avoid at all costs. I will be contacting the BBB and the DCA. Horrible dealership. More

The service team here treats you like family. Have been going there for over ten years now and have never had a reason to question anything. Matt Cassidy is a very knowledgeable and courteous service write going there for over ten years now and have never had a reason to question anything. Matt Cassidy is a very knowledgeable and courteous service writer. He always takes the time to explain everything to you and checking in on the mechanics personally too. Bryon Masterson does a great job of running one of the finest car dealerships in the US. God Bless the entire team at Gateway Toyota. Never have and never will drive anything but a Toyota from Gateway! More

I had just brought my Toyota Tundra in to get an oil changed from the dealership. I had been getting my truck serviced their for years since I bought it their with no problems until now. I must have had changed from the dealership. I had been getting my truck serviced their for years since I bought it their with no problems until now. I must have had at least 5 oil changes from them since owning the truck and was charged almost the same rate of @ $30.00. My last oil change by them they charged nearly $70. I had asked why such an increase and first they told me it was because the cost of oil went up, and that was the reason for the increase, but then I argued that because the old bills showed @ $5-$10 for materials and $20-$25 for labor. I compared them the old bills with the new to show them that yes the oil price went up but only the expected few dollars it was the labor that they doubled on the bill. Then I got a new excuse stating that in order to drain the oil they had to remove the front skidplate which was a stock option, and in the past they had just possibly waived that fee and they couldn`t anymore. Now what they didn`t know was that from when I bought the truck used at their dealership it didn`t have the stock front skidplate on it thus they didn`t have to remove anything. Just another line of BS. It is poor business to increase the costs to your previous customers and feed them BS excuses to compensate for the poor economic environment, and slow car sales. I would have been fine if they would have just been honest and stated fees have gone up because of the poor economic climate then them trying to hose me for an extra $30-$40. More

My serpentine belt broke Tuesday as I was driving and the power steering went out. Then the panel lit up. I was closest to Gateway Toyota so I drove it there on pins and needles. I was greeted by Matt Cassid power steering went out. Then the panel lit up. I was closest to Gateway Toyota so I drove it there on pins and needles. I was greeted by Matt Cassidy, who told me that even though there were eleven customers already waiting, he would squeeze me in. After Matt went home for the evening, Dave Marra took over. After Rob, the technician, diagnosed the problem, it was late in the afternoon. Dave then went to Bryan Masterson, the Service Manager, who provided me with a loaner until Rob could make the repair and pressure test the system. The car was ready the next afternoon, and I just want to thank the folks at Gateway for providing me with GREAT service and extreme caring. They had never seen me before! I also noticed while I was in the waiting room, that Dave handled a couple of disgruntled customers with diplomacy and tact, eventually satisfying their concerns (primarily over a long waiting time). I highly recommend them and was extremely satisfied and pleased with my experience at Gateway. Please commend these four employees, especially Rob, who took the time to clean everything off, and test the repair to ensure nothing else was wrong. THANK YOU, Gateway Toyota! Respectfully, Orville Harris orville@comcast.net More

Work was done within the promised time. everyone was courteous and cooperative. There was no attempt made to sell un-needed services. They put down paper on the floor of the front seats, so no grease go courteous and cooperative. There was no attempt made to sell un-needed services. They put down paper on the floor of the front seats, so no grease got on the carpet. The waiting room was comfortable, although a little on the chilly side. More