Gateway Toyota

Talk about an AMAZING EXPERIENCE! I could not have been happier with my buying experience at Gateway Toyota in Toms River. I went on a Monday night to see a 2011 V6 Camry SE. Art Edwards was the Sales Rep happier with my buying experience at Gateway Toyota in Toms River. I went on a Monday night to see a 2011 V6 Camry SE. Art Edwards was the Sales Representative that helped me; he was knowledgeable about the Camry SE as a salesman and an OWNER (how reassuring that he sells a car/brand that he drives himself). When it came time to make a deal he brought over one of the General Sales Managers, Anthony Lo Bello. Anthony was friendly, patient (NOT pushy) and reasonable throughout the entire process. The negotiation went so well, that I decided to take the time to discuss trading in my car which I had originally planned on keeping or selling privately. We came to a reasonable agreement, and I was thrilled. Unfortunately, I did not have my old car with me to trade in, so I was upset that I would have to leave the brand new car I bought until the next day. FORTUNEATELY, Gateway is fantastic and let me take my brand new car that night and turn in my old car the next day! I can’t say enough wonderful things about this dealership and I look forward to returning there to service my car. I have already recommended Gateway to some family and friends who are in the market for a new vehicle, and I am strongly recommending them to you as well! Beth B. Neptune, NJ More

While bringing my new Venza in for service the guy handing out the service numbers remarked to the valet how good my Venza looked, that was the cue for this small minded moron to drive my Venza throug handing out the service numbers remarked to the valet how good my Venza looked, that was the cue for this small minded moron to drive my Venza through the only mud puddle on the lot, splashing both fenders & doors with mud. Rather than finding the source of the odor, I suggested it was the a/c plenum since the odor came from the vents when the a/c was turned on, it was easier for service to blame it on the floor mats. When finished, they parked my car 300 feet away through a construction site & picketers (on strike). I am disabled & walk with a cane. There was sand & dirt on the carpeting that the mats didn't cover. I emailed my concerns to the Service Manager, he never replied. Stay far away from these bufoons. More

Never expect to get anywhere with this dealership. I bought the car and then sold it and I am still owed thousands of dollars on the extended warranty I purchased from them. By law you should get the mo bought the car and then sold it and I am still owed thousands of dollars on the extended warranty I purchased from them. By law you should get the money after 60 days. Well it has been going on since September. They only care about you as a customer if you are purchasing a car. Once you get the sale they could care less. I have been waiting since October for my refund check. They filled out the wrong form in October 2010 but never called me to tell me and I did not find this put until December 2010 when I contacted them after the initial 60 days. Now it is the middle of February 2011 and I still have no check. Stay away from them and avoid at all costs. I will be contacting the BBB and the DCA. Horrible dealership. More

The service team here treats you like family. Have been going there for over ten years now and have never had a reason to question anything. Matt Cassidy is a very knowledgeable and courteous service write going there for over ten years now and have never had a reason to question anything. Matt Cassidy is a very knowledgeable and courteous service writer. He always takes the time to explain everything to you and checking in on the mechanics personally too. Bryon Masterson does a great job of running one of the finest car dealerships in the US. God Bless the entire team at Gateway Toyota. Never have and never will drive anything but a Toyota from Gateway! More

I had just brought my Toyota Tundra in to get an oil changed from the dealership. I had been getting my truck serviced their for years since I bought it their with no problems until now. I must have had changed from the dealership. I had been getting my truck serviced their for years since I bought it their with no problems until now. I must have had at least 5 oil changes from them since owning the truck and was charged almost the same rate of @ $30.00. My last oil change by them they charged nearly $70. I had asked why such an increase and first they told me it was because the cost of oil went up, and that was the reason for the increase, but then I argued that because the old bills showed @ $5-$10 for materials and $20-$25 for labor. I compared them the old bills with the new to show them that yes the oil price went up but only the expected few dollars it was the labor that they doubled on the bill. Then I got a new excuse stating that in order to drain the oil they had to remove the front skidplate which was a stock option, and in the past they had just possibly waived that fee and they couldn`t anymore. Now what they didn`t know was that from when I bought the truck used at their dealership it didn`t have the stock front skidplate on it thus they didn`t have to remove anything. Just another line of BS. It is poor business to increase the costs to your previous customers and feed them BS excuses to compensate for the poor economic environment, and slow car sales. I would have been fine if they would have just been honest and stated fees have gone up because of the poor economic climate then them trying to hose me for an extra $30-$40. More

My serpentine belt broke Tuesday as I was driving and the power steering went out. Then the panel lit up. I was closest to Gateway Toyota so I drove it there on pins and needles. I was greeted by Matt Cassid power steering went out. Then the panel lit up. I was closest to Gateway Toyota so I drove it there on pins and needles. I was greeted by Matt Cassidy, who told me that even though there were eleven customers already waiting, he would squeeze me in. After Matt went home for the evening, Dave Marra took over. After Rob, the technician, diagnosed the problem, it was late in the afternoon. Dave then went to Bryan Masterson, the Service Manager, who provided me with a loaner until Rob could make the repair and pressure test the system. The car was ready the next afternoon, and I just want to thank the folks at Gateway for providing me with GREAT service and extreme caring. They had never seen me before! I also noticed while I was in the waiting room, that Dave handled a couple of disgruntled customers with diplomacy and tact, eventually satisfying their concerns (primarily over a long waiting time). I highly recommend them and was extremely satisfied and pleased with my experience at Gateway. Please commend these four employees, especially Rob, who took the time to clean everything off, and test the repair to ensure nothing else was wrong. THANK YOU, Gateway Toyota! Respectfully, Orville Harris orville@comcast.net More

Work was done within the promised time. everyone was courteous and cooperative. There was no attempt made to sell un-needed services. They put down paper on the floor of the front seats, so no grease go courteous and cooperative. There was no attempt made to sell un-needed services. They put down paper on the floor of the front seats, so no grease got on the carpet. The waiting room was comfortable, although a little on the chilly side. More

Being a new mother, I wanted a safe car for my precious cargo. I previously had a nissan and wanted to look at the camry. I went to gateway toyota and was greeted at the door and was shown a camry by an cargo. I previously had a nissan and wanted to look at the camry. I went to gateway toyota and was greeted at the door and was shown a camry by an exceptional and not pushy salesman, Rodney, who allowed me to take my time and for the right price I drove home my new son in my brand new camry. I will always be loyal to toyota and not just any toyota but only Gateway. Thank you Rodney More

the sales people and managers were very friendly in locating the Sequoia i wanted.then they went well beyond nice about getting it to me asap.tony and ed are the greatest,it was a pleasure doing busine locating the Sequoia i wanted.then they went well beyond nice about getting it to me asap.tony and ed are the greatest,it was a pleasure doing business with them.i have been sending everyone i know looking for a car to them.a consumer couldn't ask for a better place and atmosphere to buy a car. More

These people are wonderful... they'll bend over backwards for customer service. Purchasing the car was a great experience, especially being a single female... going in without a male presence is a big no no for customer service. Purchasing the car was a great experience, especially being a single female... going in without a male presence is a big no no at other dealerships. I've heard horror stories. But at Gateway, I was treated with good nature and respect. When I had a question, I was offered all the information I needed. The service department employees are always cheerful and accommodating. Will buy all future cars from this dealership. I'm VERY happy!!! More