Gateway Toyota

Purchased Used Car missing a remote I was told it had oil change & filter. It was never done. No one calls me back when I leave messages. $6,500 cash deal. The car had one remote I ha I was told it had oil change & filter. It was never done. No one calls me back when I leave messages. $6,500 cash deal. The car had one remote I had to have repaired. I have been calling Chris because he said he would contact the previous owner who traded in the Honda, 2005 Honda Accord. Chris never answers his voicemail, although I left 3 for him to return my call. More

my experience with sean cassey and david jackson initial test drive was with s initial test drive was with s ean cassey, who was friendly and helpful. because of his vacation,finished the deal with david Test drive was with Sean Cassey who was friendly and helpful. Because of his vacation I finished the deal with David Jackson who was great . in thirty five years of car buying he took the time to explain all the options and went so far as to give me his private number should anything else arise. being my first Toyota I would definitely do business with him again. More

Wonderful service from salesperson Great service received from salesperson Michael Sweeney! Really took the time to address any questions I had and informed me of all the features of th Great service received from salesperson Michael Sweeney! Really took the time to address any questions I had and informed me of all the features of the cars. Would definitely recommend him to a friend! More

Officially a loyal customer Just drove out in a 2015 Prius and could be more satisfied. The dealers were patient and knowledgeable. They helped me get the deal I was looking for Just drove out in a 2015 Prius and could be more satisfied. The dealers were patient and knowledgeable. They helped me get the deal I was looking for when I walked in. The manager came by and was extremely helpful. Ask for Mario. I'd go back here right away for my next car deal. More

Very Good I had the pleasure of dealing with Gateway Toyota recently and it was by far the best experience i have had buying a car. Keith was who we dealt with I had the pleasure of dealing with Gateway Toyota recently and it was by far the best experience i have had buying a car. Keith was who we dealt with and he did everything he could to cater to our needs. We also spoke with his manager I think Joe was his name. Make sure you ask for Keith when you get there, he will take care of you for sure. More

There are no sales people at Gateway The reason for the title of my review is because the "salesman" Keith Paul was more like a cousin in the business helping us pick out a car. Keith wen The reason for the title of my review is because the "salesman" Keith Paul was more like a cousin in the business helping us pick out a car. Keith went out of his way to make sure we were getting exactly what we wanted. Gateway will certainly be recommended to our friends and they will most definitely be asking for Keith. Wish i could remember the names of the people that helped us as they were all very helpful. More

FUN, EASY, AND EXCITING! I had an amazing car buying experience at the Toyota of Toms River last week, all thanks to the sales associate, Keith Paul and his manager Joe. I ho I had an amazing car buying experience at the Toyota of Toms River last week, all thanks to the sales associate, Keith Paul and his manager Joe. I honestly can not thank them enough for the amazing service that both of these guys provided to me. Car shopping was such a fun, exciting, and effortless process. These two really did make everything so much easier for me. I honestly can not thank Keith & Joe enough. I love my 2014 Camry and I highly recommend going to Toms River Toyota if you want to have an amazing experience like I did. More

Stay away or they will just end up pushing you away I leased my first car from Gateway in 2012, the initial process went smooth. Despite them trying to sell you an arm and a leg when it comes to "free" I leased my first car from Gateway in 2012, the initial process went smooth. Despite them trying to sell you an arm and a leg when it comes to "free" oil changes (be careful about this), I wanted to stick to the Toyota brand since I enjoyed my car so much, but the folks at Gateway simply did not act like they wanted my business. TWICE I went in to see salesman, and both times they wanted me to pay to trade in my car to the same place I got it AND wanted me to pay double in monthly payments and put down $10k - ABSURD. They were not willing to work with me at all. To be completely transparent, I have a great salary and good (not great) credit. I made my payments on time but I had excess miles. I knew that I would have to pay for the miles I would be over, but they did nothing at all to try to win my business back. If anything, they pushed me far far away. But these experiences left nothing but a bad taste in my mouth. Since ending my lease, things have been nothing but a nightmare with Gateway now. I took my business elsewhere (which was the best decision). I sold my car back to that other business in APRIL, who finished payments on my lease with Toyota for me....and now.... in NOVEMBER.... I get a call from a collections agency telling me that Gateway Toyota wants $500 from me. I did not receive any correspondence about this bill and am appalled at this. I was never told what this $500 was even for - damages? miles? disposition fee? Thanks for the great communication Gateway. Clearly, Gateway doesn't care about my business or my credit for that matter - they just want their measly $500. Of course I had to pay it & fine, I don't want things affecting my credit. Gateway has horrible customer service and claims there is absolutely nothing they can do. I know being in the car business is for pushy salespeople, but the folks at Gateway take this to a whole new level and are downright atrocious. Thank you for ruining my credit; that's the last $500 you will EVER see from me. More

Great people and great facility They help a lot into the process of trading my old car and getting my new suv.they are all pleasant and very accommodating.they attend all my concern. They help a lot into the process of trading my old car and getting my new suv.they are all pleasant and very accommodating.they attend all my concern. More

Lies about charging "certification fee", inexperienced staff This was my worst experience ever with a car dealership. The sales woman had little to no experience and kept running numbers that didn't add up. Wh This was my worst experience ever with a car dealership. The sales woman had little to no experience and kept running numbers that didn't add up. When we questioned her about it, she looked at us as if she didn't even understand the question. She just kept coming back with numbers that were too high, given our deposit and the amount financed. Finally, someone else came out to help with the numbers. Then we find out they never told us we were being charged a $1,400 "certification fee," which is on top of the sales price. We asked how much the car would be and we were told that they accepted our offer of $11,500. I asked if there were any other fees associated with this purchase, and we were told “the usual, tax, etc .” We found out when we were trying to buy the car about this “certification fee”, no mention of it up until that point. When I told her I was very unhappy about it, she said she would “take it off.” Which mean that I was then buying a car that was not certified because I would not pay the certification fee. Really? Is this how you do business? I came I to buy a certified, pre-owned car. Very sneaky. Then we are told they want another $400+ for a second key for the car! Seriously???? We said no thanks, how disgusting is this? Then, we get out to the car and find out it is supposed to be inspected this month. And to top it all off, the cheap of the cheap, we drive home and the gas light comes on. Too cheap to even put gas in the car... and gas is under $2.00 a gallon... how tacky, tasteless and ridiculous. I would never, EVER, come back to this unprofessional car dealership again. I have always dealt with Lester Glenn, where they know how to treat customers like human beings. Their resolution when I complained??? to offer me the second key I should have received with my purchase and a tank of gas? really? Thanks a lot. How generous and kind to offer me what I should have received in the first place. Then they offered to "certify" my car if I left without it being certified, due to the additional price. When I said I left with it certified, they didn't offer me anything but a key and a tank of gas. No mention of being deceitful, dishonest, inexperienced, sneaky, shady, and flat out disgusting. Run away from this place like your hair is on fire. Call a taxi , or commute, but don't buy a car here I would suggest you hire people who actually know what they are doing, and stop being so sneaky and cheap. I can’t imagine what else you want me to say. More