Gateway Toyota

Stay away or they will just end up pushing you away I leased my first car from Gateway in 2012, the initial process went smooth. Despite them trying to sell you an arm and a leg when it comes to "free" I leased my first car from Gateway in 2012, the initial process went smooth. Despite them trying to sell you an arm and a leg when it comes to "free" oil changes (be careful about this), I wanted to stick to the Toyota brand since I enjoyed my car so much, but the folks at Gateway simply did not act like they wanted my business. TWICE I went in to see salesman, and both times they wanted me to pay to trade in my car to the same place I got it AND wanted me to pay double in monthly payments and put down $10k - ABSURD. They were not willing to work with me at all. To be completely transparent, I have a great salary and good (not great) credit. I made my payments on time but I had excess miles. I knew that I would have to pay for the miles I would be over, but they did nothing at all to try to win my business back. If anything, they pushed me far far away. But these experiences left nothing but a bad taste in my mouth. Since ending my lease, things have been nothing but a nightmare with Gateway now. I took my business elsewhere (which was the best decision). I sold my car back to that other business in APRIL, who finished payments on my lease with Toyota for me....and now.... in NOVEMBER.... I get a call from a collections agency telling me that Gateway Toyota wants $500 from me. I did not receive any correspondence about this bill and am appalled at this. I was never told what this $500 was even for - damages? miles? disposition fee? Thanks for the great communication Gateway. Clearly, Gateway doesn't care about my business or my credit for that matter - they just want their measly $500. Of course I had to pay it & fine, I don't want things affecting my credit. Gateway has horrible customer service and claims there is absolutely nothing they can do. I know being in the car business is for pushy salespeople, but the folks at Gateway take this to a whole new level and are downright atrocious. Thank you for ruining my credit; that's the last $500 you will EVER see from me. More

Great people and great facility They help a lot into the process of trading my old car and getting my new suv.they are all pleasant and very accommodating.they attend all my concern. They help a lot into the process of trading my old car and getting my new suv.they are all pleasant and very accommodating.they attend all my concern. More

Lies about charging "certification fee", inexperienced staff This was my worst experience ever with a car dealership. The sales woman had little to no experience and kept running numbers that didn't add up. Wh This was my worst experience ever with a car dealership. The sales woman had little to no experience and kept running numbers that didn't add up. When we questioned her about it, she looked at us as if she didn't even understand the question. She just kept coming back with numbers that were too high, given our deposit and the amount financed. Finally, someone else came out to help with the numbers. Then we find out they never told us we were being charged a $1,400 "certification fee," which is on top of the sales price. We asked how much the car would be and we were told that they accepted our offer of $11,500. I asked if there were any other fees associated with this purchase, and we were told “the usual, tax, etc .” We found out when we were trying to buy the car about this “certification fee”, no mention of it up until that point. When I told her I was very unhappy about it, she said she would “take it off.” Which mean that I was then buying a car that was not certified because I would not pay the certification fee. Really? Is this how you do business? I came I to buy a certified, pre-owned car. Very sneaky. Then we are told they want another $400+ for a second key for the car! Seriously???? We said no thanks, how disgusting is this? Then, we get out to the car and find out it is supposed to be inspected this month. And to top it all off, the cheap of the cheap, we drive home and the gas light comes on. Too cheap to even put gas in the car... and gas is under $2.00 a gallon... how tacky, tasteless and ridiculous. I would never, EVER, come back to this unprofessional car dealership again. I have always dealt with Lester Glenn, where they know how to treat customers like human beings. Their resolution when I complained??? to offer me the second key I should have received with my purchase and a tank of gas? really? Thanks a lot. How generous and kind to offer me what I should have received in the first place. Then they offered to "certify" my car if I left without it being certified, due to the additional price. When I said I left with it certified, they didn't offer me anything but a key and a tank of gas. No mention of being deceitful, dishonest, inexperienced, sneaky, shady, and flat out disgusting. Run away from this place like your hair is on fire. Call a taxi , or commute, but don't buy a car here I would suggest you hire people who actually know what they are doing, and stop being so sneaky and cheap. I can’t imagine what else you want me to say. More

Terrific Experience - Very Professional i had a wonderful experience at Gateway Toyota today. I was greeted by my salesman Michael Sweeney as I was entering the building. Michael never put i had a wonderful experience at Gateway Toyota today. I was greeted by my salesman Michael Sweeney as I was entering the building. Michael never put any pressure on me from that minute until I decided the Rav 4 was for me. He was extremely knowledgeable about the car and showed me all the features. I test drove the Rav 4 and really liked it. I test drove the CRV and wasn't as comfortable. Michael suggested I drive the RAV 4 again. I was sold. I would recommend Gateway and Michael Sweeney to anyone looking for a car. I love my pre-certified 2013 RAV 4. Thank you Gateway and Michael Sweeney. More

great and helpful experience Michael Sweeney was a big help, and helped us to understand the buying process. I recommend this place to anyone. Michael have a wonderful customer s Michael Sweeney was a big help, and helped us to understand the buying process. I recommend this place to anyone. Michael have a wonderful customer service and he have the air to help people i will recommend to my family and mi relatives to shop at gateway of toms river, love the customer service. More

Professional and Respectful Was looking for a new car. Sales rep was very helpful and courteous. Negotiations were slightly tedious but never felt disrespected or talked down to. Was looking for a new car. Sales rep was very helpful and courteous. Negotiations were slightly tedious but never felt disrespected or talked down to. Nice facility would recommend. More

Great experience - very professioanl I visited Gateway Toyota based upon the referral provided by the Costco Auto Program. I had read some negative dealer reviews on DealerRater.com and I visited Gateway Toyota based upon the referral provided by the Costco Auto Program. I had read some negative dealer reviews on DealerRater.com and so I had some concern, but I hoped that Costco would not associate with any dealer that was not reputable. Well, Costco wins out again, and Gateway Toyota far exceeded my expectations, and Michael Sweeney who was my salesperson was outstanding – intelligent, helpful, professional, and efficient. I had pre-identified some cars prior to arrival. Michael pulled them all out quickly for me to view. He explained pros / cons of each car in a very helpful manner, never trying to pressure me to any specific car. After he spent significant time with me on test drives, we then went to the “business” of the price for the car I selected (2009 Rav4)– and that could not have been simpler! The price was the Gateway Toyota internet price less than Costco discount, all shown explicitly on the Costco price sheet that Michael handed me. And next , what about all those “extras” that unscrupulous dealers are famous for? None. Just a standard $379 processing fee and then money for the DMV plates. Now, I contrast this versus Ramsey Subaru that I visited a few days earlier also on a Costco referral. That salesperson showed me a $499 dealer prep fee, a $299 doc fee and a $199 window etch fee. I knew that was a rip-off and I left – I will write a separate more detailed review on my very poor Ramsey experience as they are high up in Dealerrater and my sales experience there was very subpar. But to reiterate on Gateway and Michael – they were excellent. After Michael set up the paperwork, had my car detailed, and then handed me off to “finance” who was the person I wrote the check, I was done. 5-stars. I will return here. More

This dealership sucks!!!! This place is god awful... It may have curb appeal but don't be fooled, inside lays the slimiest salespeople I've encountered. Even their "managers" a This place is god awful... It may have curb appeal but don't be fooled, inside lays the slimiest salespeople I've encountered. Even their "managers" are rude and outright arrogant. I've been waiting for a call from Mario for over a month now. Well don't bother! My husband and I bought our Toyota elsewhere! I won't even return to you to service my car, I'll drive longer just to avoid this dealership!!! More

No call backs Bought a truck for my son, traded in a car and can't get anyone to call us back about payoff!!!! Very frustrated with this dealership... Bought a truck for my son, traded in a car and can't get anyone to call us back about payoff!!!! Very frustrated with this dealership... More

Sales After a serious car accident in which my vehicle was deemed a total loss I was in a position to purchase a vehicle, my sales team at GATEWAY TOYOTA he After a serious car accident in which my vehicle was deemed a total loss I was in a position to purchase a vehicle, my sales team at GATEWAY TOYOTA helped me make the best choice for me....this was my first buying experience as a single woman and not in the best possible situation...still hurt and emotional after my accident my Three sales men yes three sales men 3 different models and at least 10 test drives I am driving a 2015Camry XSE ......?? it! Thank you Carmine,Joe , and Tom ?????????? More