Gateway Toyota

horrible rude incompitent uncertified personell this dealership put a frame recall inmy 06 tacoma truck ,... sine that horrible day this truck has always been horrible to drive in whet this dealership put a frame recall inmy 06 tacoma truck ,... sine that horrible day this truck has always been horrible to drive in whether you are in the passenger seat or the driver seat the steering wheel is off center has been since the recall ,. my mother is 75 years old she does not know that the emblem on the wheel is supposed to be straight while travelling straight down the road they put a new frame and used all the old bushings and a 12 year old steering shaft that they now say is bad well if it is bad now it was bad then and if it was bad then then WHY IS EVEry check point list checked all green ON EVERY BOX ON EVERY VISIT FOR THE OIL CHANGES EVERY SINGLE TIME THIS TRUCK WENT TO THIS DEALER THEY CHEXKED ALL GREEN CHECK MARKS AND CHANGED THE OIL AND SHOVED IT OUT THE DOOR NEVER EVEN DROVE THE TRUCK AROUND THE BLOCK OR THEY WOULD HAVE SEEN THAT THE WHEEL WAS OFF CENTER AND THE RIDE WAS HORRIBLE DO YOURSELF A FAVOR DO NOT LET ANY OF THESE PEOPLE TOUCH YOUR VEHICLE BECAUSE NONE OF THEM ARE WORTH 2 CENTS AS A TECHNICIAN I HAVE BEEN A TECH FOR GM FOR 25 YEARS I AM CERTIFIED IN ALL AREAS I WAS TRAINED IN TARRYTOWN NY AT THE GM TRAINING CENTER I HAVE ALL MY CERTIFICATIONS THIS SERVICE MANAGER MADE WISECRACKS AS TO THE EXTENT OF MY KNOWLEDGE AND CAREER HIS NAME WAS PEDRO ESCOBAR ,....... DO YOURSELF A FAVOR STAY AWAY FAR AWAY FROM THIS PLACE AND CORPORATE WAS A JOKE ALSO NOT ONE COMPETETENT PERSON COULD GET ON THE PHONE WITH ME TO RESOLVE THIS ALL FOR A 50 DOLLAR PART THEY GAVE ME THE HARDEST TIME I HAVEVER EXPERIENCED I WOULD RATHER HAVE HAD A ROOT CANAL THEN TALK TO ANNOTHER PERSON IN EITHER CORPORATE OR THIS DEALERSHIP ,..... IF YOU WANT TO CALL IT THAT ,... I CALL IT THE FREE OIL CHANGE FOR LIFE IDIOT CLUB HAHHHA THANKS PABLO ESCOBAR FOR YOUR COMMENTS YOU SHOULD HAVE STUCK TO YOUR IMPORT BUISINESS YOU HAD BACK IN THE 80'S LOL More

Customer Service was the best I would say this dealership is nothing special. However, I accompanied a friend recently who came in for service and and the woman who helped her was I would say this dealership is nothing special. However, I accompanied a friend recently who came in for service and and the woman who helped her was definitely special! Her name was MaryAnn and she took the time to listen to my friend's issues and made sure that while repairs were being made, my friend always knew what was going on and how long it would take. It was refreshing to meet an honest person at a car dealership! More

Drive past them, don't buy anything Don't ever buy anything from here. If you do then be prepared for unwanted stress and several phone calls going to voice mails but no responses. Tryin Don't ever buy anything from here. If you do then be prepared for unwanted stress and several phone calls going to voice mails but no responses. Trying to speak to sales folks for issue resolution is waste of time. Be prepared to face issues and struggle to get it resolved Some issues at time of delivery 1. Underinflated tires and warning light was on. Can you believe a Toyota dealership has cleared a Toyota for delivery with underinflated tires. 2. Vehicle had shifter issues popping up the very next day. This is how Toyota dealer has done pre-delivery inspection on their own brand of vehicle. The shifter issue resulted in vehicle not moving to 'D' at all. As I stay 50 miles from this dealer had to visit another dealer to have it fixed and they are yet to refund the money I spent on fixing it. This is despite me following up from February and this is June already. I believe it might be several more months before I get a hefty refund of $60. 3. They delayed the license plates for more than a month. Had to have some stern conversations to get them straightened up. While one of my follow-up calls sales guy there tries to hide their mistake and tells me that it is a fault of mine that the process is delayed and my old car title may has issues. When I told him my old car had no issue with title he promises a call back after looking into matter. No call back at all. Another follow up and he tells me they are busy with customers. I believe he assumes once you hand cash you are no longer a customer, which was true in my case. Maybe he was busy fleecing new ones. This is when I put some pressure into finding what the exact issue was he slinks away stating that he is not aware how the registration process works and why there is a delay. He no longer had any more blame game stories. 4. Sales folks are not honest. Finance folks made me pay for another month on old car loan and held that payment until I had several calls to get that money back. if this was not a discovery I made then this money would have been with them and they would never return it. 5. Some more issues like finance folks adding coverages to loan, ad showing as premium model but when you drive down you realize it is not. Low ball offers for your old car. 6. Carfax botch up which I had follow up have it resolved. All follow-up's required several phone calls. My guesstimate about call back ratio is 20:1 ratio. You call 20 times and they respond once. So figure out as these calls were made to resolve issues for which they were responsible. Message me if you need any specifics about issues I faced. More

Excellent customer service Nick was great very attentive answered our questions as best as he could his customer service skills are tip top, offered us water,coffee. He kept a s Nick was great very attentive answered our questions as best as he could his customer service skills are tip top, offered us water,coffee. He kept a smile on his face through the whole back and forth process. He was not overly aggressive which made us feel comfortable.The manager Greg was also very nice and worked with us to make our experience better as well. Tj I believe was his name in finance worked and ended up getting us a even better rate then we originally had and he was very informative about the extra warranty. Overall was a excellent experience for my wife and I as our first big purchase as newlyweds. More