Gateway Toyota

Great place to buy a car Great experience professional staff was in and out in 1 hour!! Jim dennis and TJ really have their act together. Great place to buy a car. Great experience professional staff was in and out in 1 hour!! Jim dennis and TJ really have their act together. Great place to buy a car. More

salesperson excellent experience with our salesman Peter. We told him what we were looking for and what type of vehicle we needed. he found an excellent car for u excellent experience with our salesman Peter. We told him what we were looking for and what type of vehicle we needed. he found an excellent car for us and it truly fits our needs. He was not pushy and helped us a great deal with the car we picked out.. in the future we will come back to Gateway Toyota and look for Peter again to help us on our next purchase. He is truly an asset t0 the dealership. Also we appreciate the extended warranty that was worked out for our vehicle. More

Excellent service. Highly recommended We love coming to this dealership. The sales staff is warm, knowledgeable and honest. Nelson treated us with the highest respect. He was patient, paid We love coming to this dealership. The sales staff is warm, knowledgeable and honest. Nelson treated us with the highest respect. He was patient, paid attention to our needs and concerns, and provided truthful answers. TJ, from finance provided all the answers to our questions. Can’t recommend this dealership enough! Keep up the great work guys! More

A new Avalon From the first handshake with Nelson to the last handshake with Jim O brien and all points in-between, this experience was a true pleasure, my apologi From the first handshake with Nelson to the last handshake with Jim O brien and all points in-between, this experience was a true pleasure, my apologies for not remembering the customer relations Girl from Jersey City and the CFO, both were professional, and finally thank you to Joanne who took the thumbs up picture below, all had one thing in mind, making this transaction as painless as possible, I look forward to a long relationship. Pat More

The true meaning of snakes Went to Gateway because I saw a Honda Accord listed on CarMax and wanted to test drive the vehicle. the Joanne McCarthy, the Internet Sales Manager, g Went to Gateway because I saw a Honda Accord listed on CarMax and wanted to test drive the vehicle. the Joanne McCarthy, the Internet Sales Manager, got in contact with me. We set up an appointment for me to go in and I was to ask for her. That's when the show began. A salesman walked up to me and ask if I was the customer interested in the Honda Accord. I said yes and then he said, well, someone just took it out for a test drive........which was a lie.........I was put with a different salesman who went on the test drive with me. I said I like the car, will put a $1000.00 down and want to finance the rest. They were asking $5400.00. By the way, my credit score is 730. That's when they told me that because of the year of the car, 2004 I could finance it for 18 months at 18 percent!!!!!!!!!! That was enough to tell me to walk out and don't look back... What a bunch of scammers!!!! Cindy, Toms River NJ More

Accommodating, Efficient, & Pleasant Experience I came across a vehicle I liked online and decided to give Gateway a call. I was greeted over the phone by Art Edwards. Art was very pleasant to speak I came across a vehicle I liked online and decided to give Gateway a call. I was greeted over the phone by Art Edwards. Art was very pleasant to speak with and confirmed that the vehicle was in stock. I told him I wouldn't be able to make it until later on in the night therefore, another salesman helped with the remainder of the process (Hiram). When I arrived at the dealer, Hiram greeted me and was very knowledgeable of the vehicle I was interested in purchasing. After my test drive, we sat down to talk numbers. After a little bit of negotiations, we ended up landing at a more than fair deal. After coming to terms, the finance manager Michael Sweeney came over to introduce himself and start the paperwork. Usually, that's where the teeth pulling begins. On the contrary, Mike was easy going, friendly, and not pushy like most finance managers. He explained in detail, the different coverage's and ultimately let me decide what I wanted with no pressure. Overall, my experience was great at Gateway Toyota and I will continue to service my vehicle there for the remainder of ownership. I highly recommend giving them a try & if you pick Art, Hiram, & Mike you won't be disappointed. More

Appointment Cancellation I made an appointment online for a safety recall, and on November 17 (8:10 a.m.), I received an email from Gateway Toyota reminding me of my November I made an appointment online for a safety recall, and on November 17 (8:10 a.m.), I received an email from Gateway Toyota reminding me of my November 19 appointment. On November 19, I drove 38 miles to Gateway Toyota (Toms River NJ). I arrived 7:20 a.m., early for the 8:00 a.m. appointment for a safety recall. The Service Advisor told me they didn't have parts to perform the service. The Service Manager was no help. As I left the facility, I received an email at 7:28 a.m. advising me my appointment had been cancelled. Is it common to advise customers of appointment cancellation only 32 minutes prior? Coincidentally 8 minutes after I arrived and had spoken to the Service Advisor? Or is it likely that the Service Advisor tried to cover Gateway's failure to provide timely notice? I want my name removed from Gateway Toyota's list, I won't be returning More

Deceptive Practices I have been a 15 year returning customer but today changed that. So much for your four "Upgrade Notifications" you emailed and sent me, bothering me w I have been a 15 year returning customer but today changed that. So much for your four "Upgrade Notifications" you emailed and sent me, bothering me with phones etc urging me to turn in the lease early. The actual deal wasn't even close $47 higher per month than printed offer. So Greg Repose and Chris Etzel your deceptive practices are out. Don't buy or lease from these guys. Total waste of time and I can prove it! More

Recently purchased a new Rav4 Spoke to Brian Vasquez (Team Service Manager) As usual he was very helpful. Asked him questions about the new car and and how to work some of the fe Spoke to Brian Vasquez (Team Service Manager) As usual he was very helpful. Asked him questions about the new car and and how to work some of the features. He was extremely knowledgeable and took the time to go over everything with us. This is the 2nd time he assisted us at this Dealership and both times he was awesome. More