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Gateway Toyota

Toms River, NJ

4.2
197 Reviews

395 Route 37 E

Toms River, NJ

08753

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Showing 197 reviews

December 11, 2024

Excellent service. Was told exactly what I needed and paid what I was what. No suprises. More

by Jbordone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Dec 12, 2024 -

Gateway Toyota responded

Glad to hear everything was clear and smooth. Thank you for choosing Gateway Toyota.

December 05, 2024

A quick and excellent service provided without delay. Customer service was very professional and I am very pleased with the services offered Thank you More

by Angelina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 06, 2024 -

Gateway Toyota responded

Glad you had a great experience with Gateway Toyota. We appreciate your feedback and wish you well.

December 04, 2024

Was presented a invoice for warranty repair. No work release/authorization was given and they held my new vehicle hostage. More

by jwirejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
eric mahan
Dec 06, 2024 -

Gateway Toyota responded

Hello, Your feedback is important to us here at Gateway Toyota, and I would appreciate the opportunity to speak with you about your experience with our Service Team regarding the warranty repair on your vehicle. Please email me with your preferred contact information. Thank you, Eric Mahan Service Manager Gateway Toyota emahan@penskeautomotive.com

November 29, 2024

Why when you have a problem with a nail in one tire, Is it necessary to buy four tires. I understand the nail was in the middle of the tire, but if that could not be fixed why was I told you have four whee More

by Billwinnie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin or Keith Boyd
Nov 30, 2024 -

Gateway Toyota responded

Hello, Thank you for your review. We appreciate you taking the time to leave this feedback regarding your recent experience here at Gateway Toyota. If you would like to discuss your vehicle tire's or the service recommendations you received, please send your contact information to me. Thank you, Eric Mahan Service Manager Gateway Toyota emahan@penskeautomotive.com

November 28, 2024

Gateway Toyota of Toms River is fantastic! From the sales room to the service department I have been extremely pleased & impressed with the quality of customer care. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony &Joe Carino
Nov 28, 2024 -

Gateway Toyota responded

Thank you for sharing your positive experience with Gateway Toyota. We're happy to hear you're satisfied with our customer care.

November 26, 2024

The service department is terrible. Ficticious charges on invoice. The cashier assumes she is a decision maker. More

by TYLER D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Nov 27, 2024 -

Gateway Toyota responded

Hello Tyler, We take our customer feedback very seriously and would like the opportunity to learn more about your recent experience with our Service Department regarding the details of your invoice and the level of customer service that you received. Can you please send me your preferred contact method? Thank you, Eric Mahan Service Manager Gateway Toyota emahan@penskeautomotive.com

November 17, 2024

Gateway is always willing to please, if you need an appointment they try their best to give you what day & time you need. The staff is just great. More

by Bdelillo76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Heise
Nov 17, 2024 -

Gateway Toyota responded

Thanks for sharing your experience. We're glad our team at Gateway Toyota could assist you with scheduling appointments.

November 16, 2024

Good place to get a oil change, and to find out what kind of maintenance is required according to your Toyota maintenance guide More

by daniellomakindano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Last name boyed
Nov 17, 2024 -

Gateway Toyota responded

Thanks for the positive review. We're glad Gateway Toyota could help you with your oil change and maintenance needs. Take care!

November 14, 2024

Professional, friendly, results oriented performance. I was expertly handled by Kevin and am very pleased after an extremely negative experience at another dealership. I drove 90 minutes each way to get More

by jeffsolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in Service
Nov 15, 2024 -

Gateway Toyota responded

Thank you for making the drive to Gateway Toyota. We're so pleased you're happy with our team’s service and hope everything continues to go smoothly.

September 22, 2024

Brooke was a pleasure to work with buying our 2021 Blue Toyota Highlander last weekend. we had a great experience with this dealership. Brooke was very attentive to our needs and answered all our questions More

by Little king
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brooke Naughright
Sep 23, 2024 -

Gateway Toyota responded

Gateway Toyota appreciates Barbara and Glen's kind words. We're happy to hear you had a great experience with our team while buying your 2021 Blue Toyota Highlander. Wishing you many enjoyable drives ahead!

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