Gateway Subaru

I was very pleased with how knowledgeable Kyle was about his cars and the clear way in which he explained their features. I also liked the dealership's facilities - clean, neat, and pleasant, so if I ever his cars and the clear way in which he explained their features. I also liked the dealership's facilities - clean, neat, and pleasant, so if I ever have to spend much time there it will be ok. Our first visit was just to look -not buy - and there was no uncomfortable pressure to do more. More

Current car 1997 Subaru Outback, loved it. Wanted/needed new one before something expensive breaks. Did all of our homework on 2014 Outbacks. Emailed all surronding Subaru Dealers. Steve emailed back within new one before something expensive breaks. Did all of our homework on 2014 Outbacks. Emailed all surronding Subaru Dealers. Steve emailed back within 24 hours. All work was done through email and phone calls. Offered great deal w/good financing we were both happy with. Offered better deal than Winner Dover De dealership where sales manager has known me since 3rd grade, Steve offered better deal/financing without even knowing us and strictly through email at the time. Also customer service skills were A+ for return emails, calls etc., unlike other dealerships. Made appointment, met Steve, super nice guy, took test drive for first time in 2014 Outback, met Wendy, super nice and funny as well, no surprises, all was the way it as promised through previous correspondences, did paper work, got shown around beautiful dealership, got tutored very well on ins and outs of car and drove away very, very happy new 2014 Subaru Outback owners. Received call next day checking up, very nice. Has been helpful w/insurance and road assistance questions since the purchase. Also, we ended up keeping our 1997 Outback and Chuck's brother is giving it to one of his employees as a Christmas present because its still running just fine. WE LOVE OUR NEW (AND OLD) SUBARU!!! Great experience!!! Thank you!!! More

This was my first experience with Gateway and buying a Subaru. Kyle was very knowledgeable and helpful to me regarding the purchase of a used vehicle. I did not feel pressured by him or anyone at Gatewa Subaru. Kyle was very knowledgeable and helpful to me regarding the purchase of a used vehicle. I did not feel pressured by him or anyone at Gateway. The entire atmosphere of Gateway was warm, friendly and caring. My questions and concerns were addressed and explained thoroughly. Wendy explained the financing options and warranty choices with great clarity. Traveling 2 l/2 hours to Gateway was the best decision I made regarding a car purchase. No doubt I will visit Gateway in the future for my car needs. More

Kevin was a great salesperson, was super friendly, not pushy, and picked up easily on what it was that I wanted. The test drive was fun, and while financing took a little longer than I would have liked, pushy, and picked up easily on what it was that I wanted. The test drive was fun, and while financing took a little longer than I would have liked, Kevin kept us updated and worked really hard at maki everything as smooth as possible. I would recommend him and the dealership easily!!! More

This was our first experience dealing with Gateway Subaru, but will not be our last. We spent some time reviewing different cars on their web site and found one that we were interested in. We called a Subaru, but will not be our last. We spent some time reviewing different cars on their web site and found one that we were interested in. We called and spoke to Magee Sheeler and she informed us that the Chevrolet HHR was available and invited us down to talk. We were greeted as soon as we walked in the door and every staff member couldn't have been more helpful. They even went as far as having the HHR brought to the front of the store and it was sitting there waiting for us when we arrived. We asked a lot of questions, received honest answers and and were not rushed in any way. We ended up buying the HHR and drove it off the lot tonight. Everyone there tonight worked together like a team and the sale couldn't have gone more smoothly. I would HIGHLY recommend Gateway Suraru and Maggee Sheeler to anyone and everyone looking for a car. We have shopped around and been to several other lots and stopped our search tonight as there was no need to go anywhere else. To Maggee and every staff member who was working tonight, we can't say thank you enough for making our first experience with you a wonderful one. We'll have no problem at all letting people know where we got our car, about our experience and will send anyone and everyone your way. Thank you again. Harvey and Terri More

My husband and I bought our first Subaru when we were living in Vermont. When we moved down here, we needed to get a bigger vehicle for our growing family...so we sadly traded our 2004 Imprezza Outback living in Vermont. When we moved down here, we needed to get a bigger vehicle for our growing family...so we sadly traded our 2004 Imprezza Outback Sport for a Dodge Journey (3rd row sold us). After about a year, we kept pretending that we were happy with this decision, but knew that we had to go back to Subaru. My husband and 3 year old son visited Crystal at Gateway Subaru on Thursday. He came home with a list of deals because Crystal took the time to listen and figure out that we needed: to save money, get a good used car and be happy with the decision. On Friday our family went back to Subaru to make the decision. Crystal was amazing with our son- getting him snacks and keeping him busy while we discussed "grown up" things. When it was time to sign the papers, Wendy was super easy to understand, efficient and personable. We drove home in our "new to us" Subaru Legacy Friday night. My boys were so happy and want to go back to visit Crystal and Wendy. We have known that we are a Subaru Family, but this experience at Gateway was the best we ever had. From now on, we will only be dealing with Gateway and all of my friends and extended family will be notified of this!! Thank you Crystal and Wendy--- you ladies are awesome!!!!! More

I am so glad to be your first sale! You did great! I am in love with the car already. The gateway experience has professional, rapid, and one for which I will highly recommend. I have posted your card on in love with the car already. The gateway experience has professional, rapid, and one for which I will highly recommend. I have posted your card on the employee bulletin board with a kind note to call you. I have about 130 employees so perhaps you might get a few calls. Please pass a thank you on to Bryan for his assistance. Great Job Magee!!!! More

My experience with your dealership was made very wonderful because of Crystal Collins. My husband died on October 13, 2013 and my father -in-law came down from Philadelphia to help me to find a veh wonderful because of Crystal Collins. My husband died on October 13, 2013 and my father -in-law came down from Philadelphia to help me to find a vehicle. It was exausting going from one dealership to another, already in a depressed state I was really exausted, but my father-in-law asked if I was willing to see just one more vehicle, he said he spoke to a very nice woman named Crystal and felt as though before I made my decision we should atleast go and see the vehicle that she said she had. I had just gotten off work, I was tired and worn out but I felt I owed it to my father-in-law to atleast look at the vehicle because he said "Crystal" had really impressed him. My father-in-law does not impress easily. When we got to Gateway a gentlemen asked if he could help us and we told him we were there to see Crystal. Crystal appeared before us within seconds with enthusiasm, warmth and compassion and before I knew what was happening I was driving the most beautiful Cherry Red Jeep Patriot, which looked and felt brand new, not used at all. Well we immediately put down a deposit and then we financed the balance. It was after 5pm by this time so I wouldn't find out about the financing until the following day, Crystal called me and by 3:30 I was signing the paper work with Wendy (who is also so wonderful) and by 4:pm I was driving away with tears streaming down my face, happy tears, very very happy tears. Thank you Gateway Subaru I will be singing your praises for a long time to come. Sincerly, Lynn Pester Lynn Pester More

This is one of the best dealerships I have had the pleasure to work with. There was zero pressure and the pricing and quotes were honest. Steve was very attentive to the particular features I was inte pleasure to work with. There was zero pressure and the pricing and quotes were honest. Steve was very attentive to the particular features I was interested in and did his best to offer me any alternatives that he thought I would be interested in. I also really appreciate how he took the time to make sure I understood the primary features of the car before pulling off the lot. Wendy was equally fun to work with for getting great financing, and again, no pressure tactics or hard sales on the extra service agreements / warranties etc. One last point is this has to be the cleanest and most welcoming dealer I've ever been to. If I need dealer service, I am going back there for sure! More

My husband and I were extremely satisfied with the purchase of our new 2014 Outback. Our experience with Brian and Kyle who handled our purchase and trade in was great. They answered all our quest purchase of our new 2014 Outback. Our experience with Brian and Kyle who handled our purchase and trade in was great. They answered all our questions and explained everything very professionally and in great detail. An excellent experience overall. More