Gateway Subaru

Maggie is awesome! Maggie Sheeler did an awesome job selling my car to me. She provided excellent customer service and showed great patience! I have never had a better c Maggie Sheeler did an awesome job selling my car to me. She provided excellent customer service and showed great patience! I have never had a better car buying experience. Wendy and Brian were very helpful as well. Great job! I will be a repeat customer in the future. More

Super experience My experience at your dealership was above and beyond expectation. Crystal was a delight and shared so much knowledge about the vehicles . Her My experience at your dealership was above and beyond expectation. Crystal was a delight and shared so much knowledge about the vehicles . Her warm personality and bright smile helped ease my fears about buying a car. This was my first experience at buying a car. My husband always found the car and I just picked the color. But now I have to make these kind of choices alone and Chrystal made it easy. She asked me about the things I wanted in a vehicle and helped me chose one that fit those needs. I took my 18 year old grandson with me to help. He had been searching online for a car that I would like and he thought the Subaru might fit my desire for a station wagon. He was so impressed with Chrystal's knowledge and expertise. We went to 3 dealers that day and none of them were as helpful and knowledgeable. But probably the thing that I appreciated the most about Crystal was the fact that she wasn't pushy about selling me a car. Sure she called me once or twice, but I never felt pressured to make a decision. A month went by before I made a return visit. After reading Consumer Report and talking with many people who owned a Subaru, I decided to go back for a Test Drive. That experience was great and with Chrystal's help I now own a Subaru Forester. She is a super young woman. Good luck in all you do and I would love to see one of your beautiful paintings some day. God bless you and your family. Thanks for all your help. Carol More

Chrystal is the BEST !!!!!!!!!!! Chrystal went above and beyond her duties in securing the best Subaru to our liking. Chrystal is honest, very friendly, easy to talk with. She is very Chrystal went above and beyond her duties in securing the best Subaru to our liking. Chrystal is honest, very friendly, easy to talk with. She is very informative about automotive topics. My wife and I felt a little anxious at first while looking for a new Subaru. Chrystal put all of our fear's to rest with her bright, cheerful smile and automotive knowledge. I would buy another Subaru from Chrystal in a heartbeat. Thank you for making our day !! Luv the 2014 Outback !! More

Purchase of 2007 Chevy Tahoe. Crystal was very helpful assisting in the purchase of the 2007 Tahoe. I was able to test drive the vehicle several times. She was very pleasent and an Crystal was very helpful assisting in the purchase of the 2007 Tahoe. I was able to test drive the vehicle several times. She was very pleasent and answered any questions I had while I checked all aspects of the vehicle. She even arranged to have the vehicle put on a lift so I could inspect the undercarriage. It was a great experience the entire time. I would definitely choose her as my sales associate if purchasing another vehicle. More

I am very pleased with the 2005 Subaru Forester I purchased with the help of Kyle. I was in an accident and my car was a total loss which created a lot of stress. I live in the Baltimore area and wen purchased with the help of Kyle. I was in an accident and my car was a total loss which created a lot of stress. I live in the Baltimore area and went car shopping the following weekend and I did not get a good feeling from the salesman I encountered. Most of them were trying to rush me into buying a car even after I told them I was just looking around and trying to weigh my options. I found the used Forester on Gateway's lot and Kyle was very helpful. He took away all my stress and made me feel very comfortable throughout the entire process. I would highly recommend doing business with Kyle and Gateway Subaru, I did not feel I was pushed into making a decision and he was very honest and open about the car I was interested in. More

Sarah Such a wonderful experience :) went home very satisfied with a beautiful 2014 outback. Was shown many different options and given the bat service. Eve Such a wonderful experience :) went home very satisfied with a beautiful 2014 outback. Was shown many different options and given the bat service. Everyone was very friendly and helpful. Great atmosphere and a great product. More

Gateway, the best of the best From start to finish this was a wonderful transaction. Crystal was a delight to work with, very engaging, capable, professional, knowledgeable and From start to finish this was a wonderful transaction. Crystal was a delight to work with, very engaging, capable, professional, knowledgeable and not all pushy which for us is a major plus. Wendy the business manager was just as engaging as Crystal and she too knew her stuff. Andrew worked to give a fair trade in on our car and we were pleased. Susan the receptionist was equally a member of this fantastic team and greeted us warmly contributing to the overall "happy" environment. It is no exaggeration to say that we were very happy with our entire Gateway experience and would encourage all Delawarians that it is worth the trip to work with such a professional and fun dealership. And it didn't hurt that they are pet friendly!!!! More

Requested an E Price on Sunday March 16, Steve Wergin responded promptly ! Next thing you , I am at the dealership on Monday. As things went along, I felt more and more comfortable with Steve and the dea responded promptly ! Next thing you , I am at the dealership on Monday. As things went along, I felt more and more comfortable with Steve and the dealership's way of doing business. Next thing you know, I am driving home as the proud owner of a 2014 Subaru XV Crosstrek ! I always wanted a Subaru , but thought they were out of my price range, Gateway proved me wrong ! Love my vehicle ! More

?To justify my rating, which I would personally describe ?To justify my rating, which I would personally describe as superb, I wish to reflect on the shining moments throughout my experience at Gatew ?To justify my rating, which I would personally describe as superb, I wish to reflect on the shining moments throughout my experience at Gateway Subaru. Although it was not the first place I visited in shopping for a car, and although I did not buy a Subaru made vehical, it still provided by far the simplest, most welcoming, relaxed, and ultimately customer service oriented environment of any car dealership I have ever visited; it never felt like I was in a typical “shark-tank” dealership. ? The instant Magee Sheeler introduced herself I felt as if I was more than just a potential customer and another salesperson’s commission. I really liked that I was given the chance to identify what vehicles I was looking to inquire about, rather than steered to vehicles that were not of my taste (an event I dealt with more than once at previous dealers.) It strongly appealed to me that I was given the opportunity to test drive the vehicles I was interested in soon after walking in the doors and meeting Magee, who also seemed to genuinely match my enthusiasm and energy when I was exploring the cars’ varieties of features; it seemed as if she was equally excited and interested in the car and how it drove, not preoccupied by just “making the sale,” another unappealing experience I am not a stranger to. ?This was my first experience buying a car; that includes talking the numbers. It is an inherently intimidating process; however, Wendy Schiavone was able to make the entire financing process as easy to understand as our alphabet. She put all of the cards on the table when the time was appropriate and I always felt comfortable in conversation; primarily because Wendy made sure I was not in the dark about any aspect of the sale we were going over at the time. ?Customer satisfaction and image is clearly important to Subaru, and Gateway Subaru excelled in showing that effortlessly. If I had no idea aspects of business such as those were core, fundamental elements of Subaru, I would certainly be able to infer it after just my first day at the dealership. Magee and Wendy, (two of the sweetest people I have ever spoken to) side-by-side, made this first experience of buying a car for me one that I will brag about forever; and one that certainly characterized Subaru’s ideals. I will be recommending their business whenever the chance arises. More

Our son had purchaced a WRX from Steve several months ago and was very please with how he was treated at the dealership. When my wife was ready to look for another vehicle she thought she knew what she wante and was very please with how he was treated at the dealership. When my wife was ready to look for another vehicle she thought she knew what she wanted and asked to speak with the same saleman our son worked with. From the moment we arrived Steve introduced his self and he was told what she was looking for. She saw the color she wanted and we all went for a test drive. When we were back at the dealership we sat and waited for Steve and Wendy to crunch some numbers. They came back with figures that were acceptable and a purchase was made. This is by far one of the best experiences that we've both experienced when purchasing a vehicle. We were in and out of the dealership in under 4 hours. We both highly recommend Gateway Subaru for your next vehicle. Please ask for Steve Wergin. More