Gateway Subaru
Delmar, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Great service with attention to detail and no pressure. My recent auto purchase at Gateway Subaru was very pleasant. The entire staff was accommodating. Steve Wergin was very helpful, detail-oriented, patie My recent auto purchase at Gateway Subaru was very pleasant. The entire staff was accommodating. Steve Wergin was very helpful, detail-oriented, patient and friendly. There was no pressured sales pitches making the experience easy to handle and navigate. More
Friendly,Honest, Extremely helpful Just purchased a 07 ram from Gateway, after months of searching and multiple bad experiences at other local dealers and I have to say this was the smo Just purchased a 07 ram from Gateway, after months of searching and multiple bad experiences at other local dealers and I have to say this was the smoothest car purchase I've ever made. Steve was my car salesmen and went above and beyond to make sure I was happy and felt comfortable with my purchase as well as the other the staff Marvin was a great help as well. For anyone looking for a quality car buying experience I highly recommend this dealership thank you again to the Gateway Subaru staff. John More
Steve Wergin was amazing!! My husband Tom and I recently purchased 2 Subaru Foresters from Steve Wergin. We owned 2 other Foresters over the years and love the car. When the ti My husband Tom and I recently purchased 2 Subaru Foresters from Steve Wergin. We owned 2 other Foresters over the years and love the car. When the time came to replace our older vehicles, we decided to check out the new Foresters. Steve was absolutely one of the best salespeople we have ever dealt with in our experiences. He was low key and no pressure. He honestly went out of his way for us. Rather than have us make enough trip to pick up the second car since we live over 45 minutes away , he had us drive the 2 new ones home .We then left our old car at his house since he lives near us and he drove it to the dealership on his next work day and had another salesman give him a ride home. He called to see how we like the cars. He is knowledgeable and caring. We would definitely give Steve a 5 star rating.We gave the dealership 4 star though because we did not like all the haggling over the trade ins with the used car manager. We know he had to put money into the used cars to resell. However he was still making money on the vehicles and we were buying 2 new ones. We should not have had such a hassle to make the deal work out. If it was not for Steve and that there are not that many Subaru dealerships near us,we would have left. We were there 2 times and the day we purchased it we were there over 5 hours. Overall our customer service experience could have been better if management looked at the big picture instead of worrying about their own department bottom line. Overall it is one company and it might have been a better experience for us if Gateway treated it that way. We do love our cars though and did enjoy dealing with Steve. Mary Pirecki Lewes, De More
Nice experience, great staff Just got my new Forester yesterday. Marvin Graham was great. He's very enthusiastic and knowledgeable about Subaru's for sure. And Renee Forse made th Just got my new Forester yesterday. Marvin Graham was great. He's very enthusiastic and knowledgeable about Subaru's for sure. And Renee Forse made the paperwork easy. Although I didn't get my color choice (??) it's still a great car. I wanted the green color ... you would think that with two dealerships they could find (1) brand new 2016 Green Forester. (sigh .......) More
Very Nice Experience Just purchased a Used 2013 Kia Sorento and Marvin Graham was great to work work. I am very pleased with my experience and our choice. Just purchased a Used 2013 Kia Sorento and Marvin Graham was great to work work. I am very pleased with my experience and our choice. More
Auto purchase Excellent experience purchasing my 2016 Outback at this dealership. Zach Nagler's salesmanship was EXEMPLARY. He is extremely knowledgeable about all Excellent experience purchasing my 2016 Outback at this dealership. Zach Nagler's salesmanship was EXEMPLARY. He is extremely knowledgeable about all the Subaru models. I would highly recommend his services. More
no response to phone calls on my car Tried several times asked about my car got several stories. Still no call back from them. Contacting lawyer. Reporting it stolen. They have had it fo Tried several times asked about my car got several stories. Still no call back from them. Contacting lawyer. Reporting it stolen. They have had it for weeks now. More
No Pressure and Good Communications I just picked up my 2016 Outback and I love it. It was a great experience dealing with Kyle and would recommend him to anyone. The communication proce I just picked up my 2016 Outback and I love it. It was a great experience dealing with Kyle and would recommend him to anyone. The communication process was excellent and he did a great job going over the details of the car which were significant since I had the Eyesight option package. I never felt any pressure throughout the process. Great job!! More
Easiest Purchase Ever I set up an appointment to test drive a car with Steve and was able to drive it home same day. Steve and everyone at the dealership were so helpful. I set up an appointment to test drive a car with Steve and was able to drive it home same day. Steve and everyone at the dealership were so helpful. More
Gateway Subaru and Jamie Hopper Jamie Hopper is a lovely young lady and we enjoyed working with her. We normally do not like car salesman at all and had been looking for two years f Jamie Hopper is a lovely young lady and we enjoyed working with her. We normally do not like car salesman at all and had been looking for two years for a different car. We only stopped there to look at a used car we saw advertised. When we told Jamie what we were looking for, she suggested the Subaru Crosstrek. We liked it. It was the right size for us, the price was in our budget and we got a fair price for our trade in. We had gone to many other places and I just got a headache and we had to leave. She was not pushy and it was so refreshing to not be pressured. My husband and I do not like that. I would recommend her and the other people there were very nice also. It's time car dealers found out that they turn people off with all the pressure. We would like to recommend her and the dealership. More