Gateway Subaru

Excellence! Thank you Wendy Schiavone and Jim Stein. This is our 2nd Subaru purchase from Gateway Subaru. Wendy Schiavone is a true professional and a joy to work with. Our salesperson was Jim Stein wh This is our 2nd Subaru purchase from Gateway Subaru. Wendy Schiavone is a true professional and a joy to work with. Our salesperson was Jim Stein who we highly recommend if you are considering a purchase. He is highly knowledgable, polite, respectful, and a true pleasure to buy a car from. No high pressure sales or games. Just an honest helpful salesman. We can not thank Jim, Renee, and Wendy enough! More

Simply a great experience! As first time Subaru owners, we expected a superior vehicle. Friends and family loyal to Subaru and independent research supported our expectations fo As first time Subaru owners, we expected a superior vehicle. Friends and family loyal to Subaru and independent research supported our expectations for quality and excellence. We are pleased to report that Gateway Subaru added to the level of quality and excellence. As a matter of fact, your dealership went above and beyond in product, service, and professionalism to exceed our expectations. Zach Nagler made an outstanding first and lasting impression with us. He was knowledgeable, patient, personable, accommodating, and a genuine pleasure to deal with. Every concern was addressed and every question was answered as he spent hours explaining every feature of the 2016 Outback while we sat inside the vehicle and experienced hands-on demonstrations. We were interested in this particular model before our visit, but after Zach’s thorough and detailed review of everything, we were totally convinced to look no further. He earned our business and we were happy to give it to him. There was no pressure, just sincere reassurance that the dealership would deliver whenever we were ready to commit. After an unavoidable delay on the delivery of our vehicle, Gateway Subaru graciously provided us a loaner (courtesy of Wendy Schiavone) and timely updates until our vehicle arrived. We want to extend additional praise and appreciation to the local team and management who made this happen. As a matter of fact, a heartfelt thanks to everyone at this location for everything you did to make us happy, satisfied customers. Renee Ennis also was a genuine pleasure to do business with (friendly, helpful, thorough, and knowledgeable). And a final shout-out to Kris Parker in Service for his reassurance and support. We are so thrilled to be a part of the Gateway Subaru family. You made us feel welcomed, supported, and confident in our purchase. More

Recent purchse of 2017 Subaru Forester. We bought a 2017 Subaru Forester yesterday at Gateway. Jim Stein made it easy for us. He did a great job handling the purchasing process and thor We bought a 2017 Subaru Forester yesterday at Gateway. Jim Stein made it easy for us. He did a great job handling the purchasing process and thoroughly explaining all the features of our new car. Thank you, Jim, and Zach Nagler (finance) and our friends at Gateway !! More

Great dealership, excellent service! Factory ordered a 2016 Subaru Crosstrek through Gateway. Jim Stein make the whole process easy and stress-free. Car was scheduled to arrive early Augu Factory ordered a 2016 Subaru Crosstrek through Gateway. Jim Stein make the whole process easy and stress-free. Car was scheduled to arrive early August, but came mid-July. Jim provided regular updates throughout the whole factory build process. When picking car up, Jim took the time to explain and show the car's features. I researched prices before factory ordering through TrueCar. Gateway matched a great price for the car. Renee Ennis made the whole financing process effortless. 5 out of 5 stars for Gateway. I would certainly recommend for anybody in Delmarva area interested in a Subaru. Love my new Crosstrek! Thanks again Gateway! More

Jim Stein is a prime example on premium customer service Just bought a Crosstek from Jim and I have never had such a pleasurable experience in my entire adult life until meeting Jim Stein. Thanks Jim! Recomm Just bought a Crosstek from Jim and I have never had such a pleasurable experience in my entire adult life until meeting Jim Stein. Thanks Jim! Recommend Jim to anyone in the area interested in a Subaru More

Amazing service! Purchased a certified pre-owned 2013 Outback that is amazing. Received more for Honda I traded in then Honda dealership would give! Excellent custom Purchased a certified pre-owned 2013 Outback that is amazing. Received more for Honda I traded in then Honda dealership would give! Excellent customer service! More

Amazing service, love my new car! Purchased a certified pre-owned 2014 Subaru that looked brand new, everyone I dealt with was helpful, and not at all pushy. Answered all my questions Purchased a certified pre-owned 2014 Subaru that looked brand new, everyone I dealt with was helpful, and not at all pushy. Answered all my questions knowledgeably and offered me a great deal for my new forester. Great experience overall. More

Brought a car My husband n I was there to buy a vehicle n I experience there was awesome, within 20 minutes we was approved. Seen the car at the price n payment we My husband n I was there to buy a vehicle n I experience there was awesome, within 20 minutes we was approved. Seen the car at the price n payment we liked did paper work n out of there n on our way with our 2009 Toyota Hybrid fully equipped n one owner. So I would send all family n friends. Steve & Alva More

Best First Car Buying Experience! This was the easiest first car buying experience that I could have asked for. I visited multiple other dealerships during the process, and none came This was the easiest first car buying experience that I could have asked for. I visited multiple other dealerships during the process, and none came close to Gateway Subaru's level of customer service. My sales representative, Lance Culver, was friendly and well informed, and I would highly recommend working with him if you visit Gateway. He was never pushy. On the contrary, he understood that the car buying process was a daunting task and was willing to answer my questions honestly and completely. If Lance didn't know an answer to one of my questions, he would take me to someone who did. Kris, Renee, and Wendy also went above and beyond to keep me well informed and comfortable. Kris answered my questions about service and maintenance, Renee made paperwork and financing absolutely painless (imagine that!) and Wendy checked in with me at every step of the process. I spent a lot of time at dealers test driving cars, looking up more information, and talking with various employees so that I could make the most informed decision possible. While other dealers seemed keen on rushing the process or had a "buy or get out" attitude, the staff at Gateway were patient and never tried to force me to make quick decisions. I was treated with respect and was reminded that I could talk to anyone if I had a question or concern. Even after the paperwork was signed, Lance took time to review information with me and do a final run down of features in my new car. I'm also certain that I got a fantastic deal on my new Outback. I would recommend this dealer to anyone looking for an easy car buying experience. More

Easy overall exprience Thank you to Don for the no pressure service. he was friendly, and allowed me to make my own choices on what was best for my needs. The delivery proce Thank you to Don for the no pressure service. he was friendly, and allowed me to make my own choices on what was best for my needs. The delivery process was also quick and efficient. More