Gateway Subaru

Relaxed Atmosphere We studied data concerning safety, reliability and reviews and visited Gateway in order to get a feel for the dealership and look at the various model We studied data concerning safety, reliability and reviews and visited Gateway in order to get a feel for the dealership and look at the various models. Following our visit we spoke with individuals who owned Subaru vehicles. We then obtained comparative pricing via the internet, Gateway was not a participant in one of the pricing lists yet they were competitive with the other dealerships that were a long distance from our home. During the interim we had decided on the vehicle package and returned to Gateway placed our order for the vehicle. The vehicle was to be delivered while we were on vacation not a problem with Gateway they would hold the vehicle. In conclusion, this transaction was stress free, the prices for the options were presented and with our vehicle the options are few. This purchase was hands down the most pleasurable we have ever done with a automotive dealership. More

Traded 2006 Forester for 2017 Outback Having moved recently to Delaware with our 10-year old Forester we decided it was time to replace it. The 2017 Outback had numerous features we liked Having moved recently to Delaware with our 10-year old Forester we decided it was time to replace it. The 2017 Outback had numerous features we liked and Gateway was the closest Subaru dealer to us for checking it out. Our experience with Steve Wergin, our sales person, and other members of the Gateway staff, was superb. Without a lot of hassle, we got a good price for the new Outback -- including a reasonable trade-in value for the Forester. Steve was very patient and thorough in answering our questions and in explaining and demonstrating the many new features available in the model we purchased. Our new Outback was delivered to us as promised. We highly recommend Gateway for the purchase of a new Subaru.. More

Outstanding Service! Jim, Wendy, and Zach made my first car buying experience the best it could be. I was helped as soon as I walked in the door, test drove the car, and w Jim, Wendy, and Zach made my first car buying experience the best it could be. I was helped as soon as I walked in the door, test drove the car, and was guided through the car buying process with all of my questions answered. Everyone was professional and there was no pressure! I have been to many dealerships in the area and Gateway Subaru is the only dealership I would recommend. More

Excellent customer service My husband and I bought our Jeep from Gateway a couple of years ago, and were so impressed with the customer service at that time that we decided to g My husband and I bought our Jeep from Gateway a couple of years ago, and were so impressed with the customer service at that time that we decided to go back there again. Wendy Schiavone and Steve Wergin were the two employees that worked with us in our previous purchase. This time, we were very interested in a Honda CRV that they had posted on their website, and Steve Wergin immediately contacted us concerning our inquiry and went out of his way to help us with negotiating the purchase of the car. I had my heart set on purchasing a Honda CRV, but unfortunately, we were too late and the car was sold on the very day that we had decided to make the purchase. However, we went out to the dealership again as they had another Honda CRV that they had just put up on their website and when I saw it, I knew it was exactly what I wanted. Zach Nagler was the sales person, and Brian Kang worked with us in negotiating a price that we could afford. They have a truly wonderful staff that go out of their way to accommodate you without putting a lot of pressure on you. We highly recommend Gateway Subaru. More

A great place to get a new Subaru outback Nice no hassle or pressure purchase. Professional and friendly staff. Highly recommended. Remember to ask for one of their gateway Subaru caps! Our sa Nice no hassle or pressure purchase. Professional and friendly staff. Highly recommended. Remember to ask for one of their gateway Subaru caps! Our salesperson, Lance Culver, was gracious and knowledgable and a pleasure to deal with. More

Quick, Friendly, Great Service This was my first time buying a new car from a dealership and it was great experience. Kyle Hutchins was friendly and approachable. He answered any an This was my first time buying a new car from a dealership and it was great experience. Kyle Hutchins was friendly and approachable. He answered any and all questions I had and made this first car purchase very smooth. The entire staff was friendly and made a very welcoming environment. More

Easiest used car buying experience I've ever encountered. This is her son Joseph Kane. Mom is not technology literate. Mom's Oldsmobile was just not worth dumping any more money into. Moms old car had 204,000 This is her son Joseph Kane. Mom is not technology literate. Mom's Oldsmobile was just not worth dumping any more money into. Moms old car had 204,000 unloved miles on the poor thing. Unfortunately this forced us to go car hunting. This is something most people dread, as do my mother and I. Zachary Nagler is a friend of mine that happen to work at this dealership. This did not sway me to this dealership. Found the car we purchased on Cars.Com. Car she purchased is a 2012 Ford taurus, preowned of coarse. Mr. Nagler guided my mom through her FIRST real car purchased and financing a car for the FIRST time in her life. Mr. Nagler explained the whole process. Mom has never been through this process before. He was so polite and professional. Explaining evertthing that was happening in great detail. My mother could not be any happier with this purchase and the piece of mind she bought a the RIGHT car for her. From the RIGHT person. From the RIGHT dealership. We would like to thank all the staff for being so courtious and pleasant to deal with. This was truly as painless as it could of been. I would highly recommend Mr. Nagler for any of your purchasing needs. Tell him Joe sent you :) More

Service the way it ought to be My wife, JoAnne and I recently purchased a Subaru Forester from Gateway Subaru. As we pulled into the dealer lot and began to look at cars, Steve Wer My wife, JoAnne and I recently purchased a Subaru Forester from Gateway Subaru. As we pulled into the dealer lot and began to look at cars, Steve Wergin came outside and introduced himself to us. That turned out to be the best part of our car buying experience. Steve was very knowledgeable and answered all of our questions about the various options available. He listened to what was important to us in a Forester and then took us for a test drive. We just moved to Delaware about 3 weeks ago and my wife was not comfortable with driving on roads that she was not familiar with. Turns out that Steve lived just a couple of miles away and offered to pick us up at our home and drive us to the dealership so that my wife would not have to drive our other car home alone. That was well above and beyond the call of duty. Once all was agreed upon, we met with Renee Ennis to finalize and sign all of the paperwork. Renee made it very easy to understand the various options and programs available with the financing and maintenance/protection of our vehicle. She explained every form we signed to be sure that we understood and were comfortable with everything. She was a pleasure to deal with as well. I would highly recommend Gateway Subaru to anyone interested in a Subaru car and hope that they get to deal with Steve and Renee as well. John H. Millsboro, DE More

First Impressions Kevin Miller, a Gateway salesperson, greeted us outside in 90+ degree weather, offering us water, additional info on the Subaru Forester, without pres Kevin Miller, a Gateway salesperson, greeted us outside in 90+ degree weather, offering us water, additional info on the Subaru Forester, without pressuring us to buy now and in doing so made a great first impression! We researched further on the internet about the Forester, while including the Honda CRV & Rav4 to our list for safety, roominess & expanded clear vision when looking out the back window (I know a backup camera is included but I am intimidated by it now but will learn). The Subaru Forester won-Honda CRV and Rav4 less knee room for the passenger, cost more; and the Honda dealership management person was to me obnoxious while the salesperson was not. Gateway Subaru Dealership clearly won this one, having a great car along with courteous personable representatives such as, Kevin Miller, Wendy, & Renee. Also, I must add, that Kevin explained & showed us the workings of everything in the car. He even did the bluetooth connection with my iPhone. How wonderful was that! He also gave an open invitation to call anytime with any questions or help! Oh, yes, first impressions make a winner and Gateway Subaru has a winning team! More

john m the service was excellent and i would recommend them to anyone shopping for a new vehicle also steve is a professional as is everyone who works the service was excellent and i would recommend them to anyone shopping for a new vehicle also steve is a professional as is everyone who works there More