Gateway Subaru

Just What I Wanted I knew I wanted another Subaru Forester - after 15 yrs & 205k miles! But with so many levels and options - I reviewed and priced them all on Edmunds. I knew I wanted another Subaru Forester - after 15 yrs & 205k miles! But with so many levels and options - I reviewed and priced them all on Edmunds.com to arrive at exactly what I wanted (or more to the point what I didn't want - a bunch of bells and whistles.) I had a price quote from Edmunds.com which was better than the other 3 dealerships I was considering (MD & 2in DE) and they had what I wanted in the color I wanted. But the clincher was they offered me a trade in value which surpassed Edmunds estimate and even mine. My salesman, Kyle, was wonderful. I didn't feel like I was being pressured and he was very pleasant. After a couple of hours I went home with a new car. Hope I live long enough to enjoy the next 205k miles! I haven't had any service done yet so can't comment on that aspect of the Dealership. More

Accommodating and friendly We had a couple issues with an Outback we purchased a couple of years ago. I hadn't wanted to finalize our purchase until all the outstanding issues w We had a couple issues with an Outback we purchased a couple of years ago. I hadn't wanted to finalize our purchase until all the outstanding issues were resolved. Between our salesman Nicolas Machado and the service manager Kris, all of our previous issues were resolved and it took very little time to complete financing arrangement and be on our way with another (our 2nd) Outback. More

2017 Outback Purchase Bought a new Subaru here this week. A very nice buying experience with their friendly and professional staff. They had the car we wanted and our dea Bought a new Subaru here this week. A very nice buying experience with their friendly and professional staff. They had the car we wanted and our deal was fair to all involved. Delivery was seamless. The staff covered all the details and provided a thorough into to the car. Overall, just excellent! More

Worth the trip In the fall of this year my wife and I purchased a 1 yr old Subaru Legacy from Gateway. We already owned a 2015 Subaru Outback wagon and loved it. In the fall of this year my wife and I purchased a 1 yr old Subaru Legacy from Gateway. We already owned a 2015 Subaru Outback wagon and loved it. I wanted a particular car with all the bells and whistles plus the six cylinder engine, hard to find used. A search of the internet resulted in just the right car with very low mileage at Gateway Subaru. This was going to be a long distance purchase, since we live in South Carolina. My sales person was Steve, who was always prompt to return calls, and provide all the information I asked for, to the point of even taking a video of the car so I could get a good feel for the car. It took a while for my wife and I to be able to arrange our schedules to make the rip up to Gateway to pick the car up. I will say that the manager was very flexible, and held the car for us.. When we arrived at Gateway we were surprised at how large the dealership was, and how modern it was. To a person the entire staff seemed to all work together. The car was waiting for us, and detailed wonderfully. We dealt with Zach for the paperwork, ( we had our own loan so no need for that ), but Zach did offer the best deal I have gotten on the seven year extended warranty. So we took it. The cost of the trip to get the car was well worth it. Gateways price for a above average car, that was top shelf, was the best on the east coast. I would not hesitate going back to Gateway in the future. FYI: So called dealer “doc” fees have reached the level of ridiculous in many parts of the country. Gateways “doc” fees were reasonable as compared to many other dealers. Lance L More

Amazing Service I walked into the dealership and was helped immediately by the staff. Jim Stein helped me through the entire sale process (I traded my first car in fo I walked into the dealership and was helped immediately by the staff. Jim Stein helped me through the entire sale process (I traded my first car in for a 2017 Subaru Outback). I was completely new to the car-buying experience, but Jim took his time to let me test drive the car, show me it's features and answer all my questions (even though the dealership was officially closed for the night by this time). He and Zach Nagler were SUPER helpful with my car-buying/financing needs. I would recommend them both any time to my friends and family. They made my first trade an enjoyable experience. I can't say I have seen service like that at a dealership in my life. Good job, Jim and Zach! More

Great place, great experience We really were not certain about purchasing a new car, the people were friendly, courteous and professional so what began as a just looking trip turne We really were not certain about purchasing a new car, the people were friendly, courteous and professional so what began as a just looking trip turned into a buying trip. Everyone we spoke to reflected the overall feeling we had when we entered the showroom; professionalism and confidence to make sure the customer is completely satisfied. The building is well maintained and clean and it is obvious that the employees take pride in working there. From the time you drive on the lot you are treated with respect and a genuine concern that you have the best experience possible when making a large purchase. More

My buying experience @ Gateway Subaru I was met by Steve Wergin, as I entered the dealership, I was interested in a Subaru Forester with eyesight, navigation system, leather seats( anythi I was met by Steve Wergin, as I entered the dealership, I was interested in a Subaru Forester with eyesight, navigation system, leather seats( anything other than black).He proved very knowledgeable about the vehicle and about what they had in stock. A few days later I returned with my husband and we purchased an Outback Limited. This is our 5th Subaru and we still have one that is 20 years old with 170,000 plus miles on it. It still runs very well All the personnel that we interacted with Steve, Zach Nagler, and Wendy Schiavone were attentive, personable, knowledgeable, and courteous. There was never any pressure. Buying this vehicle proved to be a very gratifying experience. And I love my new car. , were personable, knowledgeable and courteous., there was never any pressure It was a very gratifying experience, and I love my new car! More

Service and purchase of new car Had 70,000 mile service on my 2012 Outback along with a brake problem that was out of warranty, Service was done thoroughly and in a timely matter, br Had 70,000 mile service on my 2012 Outback along with a brake problem that was out of warranty, Service was done thoroughly and in a timely matter, brake problem with necessary parts repaired by Subaru at no cost to me thanks to both service managers at Gateway. Bought a 2017 Subaru Outback from Gateway, my 4th owned Outback, Steve Wegin was our salesman, could of not been more courteous and concern with our needs in a new car, he explained all the new features and improvements in the 2017 Outback. Wendy Schiavone the Sales manager made an exceptional effort to correct a loan problem and make sure we were completely satisfied and happy with the purchase. More

Wonderful Buying Experience No hard sell; no pressure. Don Scullen listened to what my husband and I requested, and he delivered. We have never had a sales associate go through No hard sell; no pressure. Don Scullen listened to what my husband and I requested, and he delivered. We have never had a sales associate go through the manuals and mark the information which would be most helpful to us, as Don did. He was polite, professional and extremely helpful. When we met with Zach Nagler to finalize the paperwork, we were delighted that things went so smoothly. Again, there was no pressure at closing to purchase extra service packages. We were told what was available and could simply accept or decline. Overall, we are extremely please with our buying experience and would recommend Gateway Subaru without hesitation. More

Steve We purchased a Subaru Outback from Steve a few years back and he was terrific to work with. We just purchased a new Subaru Forester and we were equal We purchased a Subaru Outback from Steve a few years back and he was terrific to work with. We just purchased a new Subaru Forester and we were equally thrilled with Steve and the entire staff as we went through the process. Zach was also great and helped us with some negotiations as far as extended warranty, maintenance, etc. A pleasure to work with Gateway. More